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by Peachlemonade

I’m sorry, I’ve been with CU1 since college and I’m starting to realize they are light years behind other institutions when it comes to accessing your money and digital banking. They’ve advertised this “new digital banking” for the past 6 months only to give us an updated app/website. They zero new features, no Zelle, no ability to pay mortgage from outside account, no edocument upload. This is a joke, you have to go into the bank to take care of several things or mail it to them. I can’t understand why anyone that is tech savvy would bank with them. I honestly wouldn’t recommend them to any friends or family. The app is a joke as well, when it is stakes up against other credits unions like Navy Federal in terms of features and UI. It’s so limited. I’m giving this review because the app is one the many things I check before signing or changing banking institutions. If you want a bank account to hold some money/savings in, this maybe great but to do transactions it’s abysmal. I honestly regrets refinancing with them because it’s a pain to pay your mortgage, as they make it so hard with many steps.

by Mackenzie Daniels

There’s a tremendous amount of bugs and issues with this app since the massive overhaul update. It was always pretty basic and ineffective, however it now has a feel of rushed and sloppily put together. Swiping down to see the verification text it sent on a phone I’m always signed into resets the app and I have to do it all over again... the incredible lag time just to view my balances... it unlinked my husband and I’s accounts so now we have no way to share funds for bills without putting ourselves on each other’s accounts as joint owners...the inability to make more than 5 transfers in a month... the list goes on. Given that I personally only do mobile banking as I work during bank hours, it’s come to the point I’ve considered just going elsewhere for a functional mobile solution. I’m very saddened by this recent update, it was always laggy and clunky like an old computer but it’s just so much worse. CU1 just put bright red lipstick on an already geriatric pig.

by H.Mass

This app is like the cheapest high school programming class project! Are they really a financial institution? Do they have any idea of application development? Should I really trust a bank that cannot design the simplest app for they whole customer service? The app lacks any valuable information in it. I cannot find my accounts routine numbers. The first page looks like a cheap template downloaded from a windows 98 theme website. The menus are disoriented. It does not support any third party apps like Zelle. You barely get any valuable info by surfing the app. But it keeps suggesting you to change the nick names for your accounts! WTH should I even need that? It really is disgusting. I cannot wait to go and close my account with these guys after downloading their app! Seriously! What were they thinking?!!