Contact Union Bank Support

Limit for mobile deposits is $5000, support says there is no permanent way to fix this. Also, if the app can’t “read” the account numbers at the bottom of the check, it will keep you in an endless loop of retaking the picture. Apparently, not only is OCR too difficult for UnionBank App developers to get right, it also hasn’t occurred to them that users would much rather take on the Herculean task of entering two 9-digit numbers by hand than not be able to complete a deposit. Maybe the incomparable geniuses behind the Chase Mobile app have patented the numerical data entry feature, because their app allows this.

I’ve been using this app for over three years and at first it worked okay but as the “upgrades” have evolved the app has got incrementally worse. This is especially true on the deposit check feature which as of today will no longer work. The prompts tell you to get closer, which isn’t possible and to use a dark background which is not possible- black is black. The menus have also just become ridiculous and more user unfriendly as they constantly change the app. I highly recommend you don’t bother with the iPad version of this application.

The App is rarely updated compared to other financial institutions. It force-closes frequently. The mobile deposit function consistently fails because it can’t recognize the endorsement. The picture must be snapped repeatedly until it accepts the deposit. There is no automatic photo feature. I have accounts at other banks and the differences in all aspects are considerable. The worst part is that Union Bank does not care to change or improve anything. I am strongly considering closing my accounts and taking my business elsewhere but for the royal pain involved in changing banks.