Contact Ask A Doctor Support
Company Name: HealthcareMagic.com
About: Instant answers from Doctors, 24x7. “Ask A Doctor - 24x7” app allows you to
write your health query, attach a picture or your latest lab report and post to
doctors across the world in just a few taps.
Ask A Doctor Customer Service 💢
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E-Mail: [email protected]
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Developer: HealthcareMagic.com
8 Most reported problems 😔💔
please refund my money. I paid 5 to talk to doctor but was charged 60. I said i didn't want to join but they took my money anyway. Please return to my card.
Never signed up for this recurring scam. CANCEL NOW please.
Like other comments I was told the fee would be cancelled. I just got another $65.00 fee taken. How can I get my money back and stop future charges.
I agreed to pay the $5.00 fee for Ask A Doctor service. I was charged $65.00 the next day without my consent. I would like a refund of $60.00 ASAP.
Please Cancel Subscription that was not agreed to. And refund $65 charged to my Debit Card. Do not use this card again, you do not have my permission to use my card. Christina Flanigan
Worst.
by Atypicalperception
Everything about the mechanics and design of this app are designed to take your money in the simplest way possible with little strings attached. The quality of the doctors help and advice can be good but they often waste the follow up questions you pay for by asking stupid questions and even if you are excessively and overly thorough and descriptive, ask "are there any other specific symptoms." and after you reply with an immediate "no," they don't respond for another 5-6 hours. For those turning to this app when scared and ill, the quality of the advice can be good if you're prepared to wait many many many hours between responses. Also customer service responds within two days so no help there. If you do decide to use this, get the unlimited and cancel it after asking different doctors until you get a relevant or well formulate response. Don't expect any sense of urgency or care.
I’ve been trying to cancel this sub for months!
by CDNealRN
I wanted this app to ask 1 question and I immediately deleted and tried to cancel the subscription after I got my answer. Since, I’ve been charged 3 additional times because there is no option to cancel it within the app. I called the number on my statement and can’t get in contact with anyone, and I’ve emailed them multiple times with no response. I just really want to stop the subscription and I honestly want a refund for the multiple months I’ve tried to cancel to no avail due to their unavailability.
As far as the answer itself, I’m an RN and I honestly didn’t receive any pivotal information outside of what I already knew. It may be beneficial for those who don’t work in the medical field or don’t have a decent foundation in health, but not me.
Free version is horrible
by CodaSea
The free version isn’t worth using. I am struggling financially and 100% can not pay for premium. So I tried using the free version. I wrote out as clearly as 160 characters allows my question and background to the current health issue. Yet both responses from doctors said they didn't understand the question and to write it clearly.
1. “Should I stop using the antibiotics?” That is what I wrote as the question. It is simple and clear. What do they not understand about that question.
2. Yes I wasn’t able to type out the background perfectly but I made sure the important parts were in there and understandable.
“Im being treated for an ear infection with antibiotics, the swab test came back with no bacteria only yeast.”
Followed with the question.
I don’t understand how the doctors on this app can’t understand that!!!!!!
It’s simple but clear, and the question is clearly stated!!!!!!
1 star, and I will not be using this app again.
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