Zocdoc is the start of a better health care journey for you. Find and book
top-rated local doctors, on demand. Visit them in their offices, or video chat
with them from home. Compare medical professionals near you and instantly book
Listed below are our top recommendations on how to get in contact with Zocdoc. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Zocdoc. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Zocdoc Inc
Used this app to book a doctor that advertised himself as in network. Went to the doctor, paid my copay and left. Months later I got bills in the mail for $200,$300,$400. Apparently they were advertised as in network when they weren’t. I then learned this same docto was extorting other friends and colleagues on the same platform. When I contacted ZocDoc I bugged them for months - they did nothing, even though each provider signs a contract saying they will tell the truth about whether or not they’re in network. Disappointed such a great idea cares so little about patients and clients. This is one of the very many things wrong with healthcare in America. UPDATE: they wrote back to me on the App Store saying to contact them and they’ll help me out to fix this. I’ve legit been contacting ZocDoc for help since April (it’s July) and they tell me they haven’t been able to reach the doctors office for 4 months. I wish I could believe that.
After a half hour of searching, this app has yet to suggest even ONE in-network PCP. (I don’t have some off-brand insurance, i have Blue Shield.) The reason I am wasting even MORE of my time to write this review is because the design of the app requires that I click through every doctor to find out if they’re out of network, an issue that could EASILY be addressed by allowing results to be filtered by in or out of network providers. Bad UI, although I suspect the omission is intentional: if I filtered by in-network only, I’d apparently have zero results, and that would make them appear useless. Thing is, if I knew they were useless right away, i wouldn’t now be so annoyed that they wasted my time, and I wouldn’t be taking the time to leave a bad review. 🤷🏻♂️
I had the flu and used Zoc Doc to find an urgent care facility that accepted my insurance. A few months later I received a bill from them because the provider wasn’t covered by my insurance. After confirming this with my provider and the urgent care clinic I went back to Zoc Doc to check if I had missed any detail noting they weren’t covered by my insurance. After double checking the clinic and the insurance information it turns out that Zoc Doc was inaccurate and this wasn’t an error that I could attribute to my own carelessness. Fortunately the bill I had to pay was under 300 but I was terrified by the prospect of being directed to an office or ER that didn’t accept my insurance if I used the app again in the future and deleted it.
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