Tennis Channel Software

At first I could not “restore purchase” of Tennis Channel Everywhere. The problem was that when I originally signed up I had used an old email address so when I went to change my password it didn’t work with new email. Their system will let you put in a new email and password but it will not work if you don’t use what they have on record and it doesn’t tell you what email you used originally. No wrong entry Error message, it just doesn’t Restore! I was feeling very cheated as I had no service for days and Help through web browser on the phone didn’t work because “submit button” didn’t function. But posting my previous review finally got a response but by then I figured it out myself. I like the new version on AppleTV but they should have left the ability to “Restore Purchase “ without a login! I also miss the separation of On Demand into WTA and ATP!

I pay for tennis channel through my cable company. I have had tennis channel pretty much from the beginning. I am frustrated for two reasons: (1) I still cannot logon to app using my cable provider when I am away from my home; and (2) the fact that producers place their primary focus on the men’s tour! I am angry because I pay extra to have this channel and cannot view it when I am away from my home! In contrast, I can access “ESPN”, “WE” and other “cable pay channels” when I am away from my home by simply using my internet provider. Tennis Channel wants an additional fee to use their app! Secondly, I am paying to see a variety of events. For the past five years the producers have primarily given priority to ATP events! I am almost ready to stop my subscription! Even at 4:00 am I cannot watch a WTA match without the need for tennis channel plus! By the way, that is also the place where tennis channel boots the vast majority of America tennis players! At least I can see any match of desire with my subscription to ESPN! I am really at a point where I am going to end my subscription!

As they say you must have a subscription to the Tennis Channel to view any of the broadcast matches. The app is a complementary service only. And if your service doesn’t support their app, it’s useless. Spectrum is my service and it doesn’t work. Their CS basically said oh well not our problem. Also, there is a known defect between iTunes and Tennis Channel app - purchases do not always get passed thru from iTunes to the TC. Their fix is for you to cancel your subscription, and rebuy it thru them. It says subscriptions are not refundable....and they do nothing to alleviate or make right the known problem. And while I have the account set up nothing works. It keeps telling me to sign in. This is probably one of the most aggravating experiences with what I would expect to be professionally designed app. They basically put it back on you to fix. My advice - subscribe to TC thru your cable provider and view thru cable. And take extra sports channels that cover other tennis events. Don’t download and pay $100 for this poorly designed and implemented app.