Xcite Online Shopping Reviews

First, I’ll start with the log in… XciteOnlineShopping has the space for the email address, but the OS doesn’t recognize it to autofill the email. Press continue and go to the next page where you enter your password. Don’t touch anything else or it will get rid of the log in page and you’ll have to start over and manually type your email address. It took me 3 times to log in. I hate when companies hire idiotic developers who have never ordered anything online.
Next, the checkout process is absolute trash!!! If you’re going to add apple pay, why do I need a stupid map to find the location of my billing address! That map is absolutely terrible to use. Also, my billing address is in the US, this stupid app won’t allow me to checkout using my Visa card. If you’re only going to allow Knet, then say that or fix XciteOnlineShopping !!

Your app ask for what time and day I want my purchase delivery. And your delivery department can not professionally follow up when my items aren’t delivered are requested. After no delivery on my scheduled day. The next day for delivery is delayed. With NO PHONE calls from the delivery department or manager. Unacceptable.
I won’t be buying from Xcite again
Regards

They have the worst customer service. They promise to solve the problem then no one call u. They have the worst home delivery cuz no one no when the shipment will arrive, they just keep promise you to deliver it the next day then nothing show up. The application even much worse than their customer service, I ordered EarPods via their application for home delivery but they and it shows that the order has been canceled the. After two days they made new recite and in the application still it shows that the ordered canceled. If you want to call the call center they barely answer and all the time the agents are busy i don’t know when they will be free to answer and if they answer they can’t help me

Apparently they offer you an option for a one hour delivery on the application, they charge 4.5 KD, but they fail to mention that if you spend hundreds on a laptop and get a “ secret deal” for a cheap headset thats free, that item will be shipped in 1 hour and the main item you bought will be delivered within the normal 2 days, making the free item cost you 4.5 KD!!!!!
You call but you get no solution since it’s a weekend and you get delayed an extra day, that’s not very convenient is it??

Xcite online need new managmant, it has terrible customers support, they always find excuses not to deliver orders on time, they promise 48hrs yet they manage to go over 3 to 4 days, and when you call to complain you don't get any satisfaction, just ”sorry will deliver tomorrow” and it does not work, it never arrives the next day not the day after... Simply terrible.

لقد دفعت مبلغ اضافي للتوصيل في اليوم التالي لحاجتي الى المنتج بأسرع وقت وللاسف مر على طلبي يومين ولم استلم الى الآن التطبيق اثبت فشله في المصداقيه وانا مستاء من تجربتي ولن اكررها مره ثانيه ،، لقد اخذوا مني مبلغ للتوصيل السريع بغير وجه حق ولو اعلم لانتظرت التوصيل المجاني الذي يكون من 3 ايام الى 5 ايام سأدخل في خانة للتوصيل المجاني ولم استفد من دفع المبلغ الاضافي على المنتج

I paid an extra amount for delivery the next day because I needed the product as soon as possible. Unfortunately, my order passed two days ago and I have not received until now the application proved a failure of credibility and I am upset with my experience and I will not repeat it again ,,, they took from me an amount for fast delivery without reason, and if I know I waited for the delivery The free charge, which is from 3 days to 5 days, I will enter in the box for free delivery, and I have not benefited from paying the additional amount on the product

Ipurchased an itune card with 40sr but when i tried to charge it in my app store
I got a message the card had been used .this means that card used by someone else .But it was the first time for me .I tried to contact with xcite members and sent a message but no reply for two times

Items are wrongly listed. Specifications are wrong and misleading.
Also payment through XciteOnlineShopping is a Hassle, I placed an order and my Bank was charged but my account shows no information of the order.
Tried calling the Customer Care and their people are busy. Busy for 7 days in a row and no one to pick up the phone.

Really disappointed.

I’ve used the Xcite app across all my devices. The apps has a lot of lag and delays. It’s almost like it’s running on slow motion (even though WiFi speeds were fast). If the apps bugs are fixed and it works fast then I’d give it a 5 star. For now I use the website instead of the application and I recommend everyone use the website for a better experience.

Always error in the payment process and when you reach the customer service they take to much time to respond .. Unfortunately they have to fix the payment errors that not fear because they do not wait for their money

Every once and a while XciteOnlineShopping crashes and I can’t use it , That’s the only bad thing in the application , when you’re updating or “ working to develop the shopping experience “ XciteOnlineShopping must work!

XciteOnlineShopping has evolved a lot over the years but something that is missing is rotating XciteOnlineShopping for use on an iPad, I have to constantly remove my iPad from my keyboard or just flip the iPad and then I wont be able to use my keyboard.

App is good, but team behind is not serious about the product catalog and accurate details of item.
Major problem is the worng product artwork that lead to worng item delivery and slow response from customer service.

Has lot of potential.

Maybe one of the best online shopping website in kuwait. Needs a little more improvement though.

I couldn’t open XciteOnlineShopping it kept crashing as soon as I open it

update: I deleted then reinstalled XciteOnlineShopping and it works now!

the offers are expensive the less the price the more customers it attracts and I have one question can you make your products half the price ? please I want to get a greater deal out of your products . thanks
Leena al mogahwi

Even when the lock down happened in kuwait xcite never disappointed me! Amazing customer service and always everything is available and great offers! Including the fast 4 hour delivery and very kind and sweet delivery people.

XciteOnlineShopping when working is fantastic but the only thing is make XciteOnlineShopping bad the bugs when choosing categories it keeps loading and when opening XciteOnlineShopping sometimes it crashes and i have to reopen XciteOnlineShopping to make work.

Excite is one of my favourite shopping point ever, I'm really enjoying shopping and entertaining, otherwise they provide us with perfect customer service and helpful people full of energy, although it’s really amazing company with good prices and always in progress...❤️

Quick shopping , better offers and saves you the trip to the store. Just excellent.