E-Sign app not working? crashes or has problems?

E-Sign Status

Last Updated on 2024-06-18 by MEHMET KIZILKAYA

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Common E-Sign Problems & Solutions. Troubleshooting Guide

Table of Contents:

E-Sign iPhone Issues and Solutions

E-Sign iOS app crashes, not working, errors
E-Sign iOS app network issues
E-Sign on iOS has black/white screen

E-Sign Android App Issues and Solutions

E-Sign has errors/crashing/not working
E-Sign server network connectivity issues
E-Sign has black screen

E-Sign iPhone Issues and Solutions

How to fix E-Sign app crashes or not working on Iphone (iOS):

Close and restart the E-Sign app on iPhone
Update E-Sign app to the Latest Version for iOS
Uninstall and reinstall E-Sign iPhone app
Update your iPhone to the latest iOS version

Fix E-Sign on iPhone unable to connect to server/internet connection issues::

To resolve E-Sign network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

E-Sign Android App Issues and Solutions

Fix E-Sign not working on Android, crashes, errors or is unresponsive:

Force Stop the E-Sign App
1. On android, goto Settings » E-Sign » click [Force Stop]

Update E-Sign to the latest version on PlayStore

Clear E-Sign App Cache and Data:
1. On android, goto Settings » Apps » E-Sign » Storage » click [Clear Data] option. This clears both data and cache.
2. restart E-Sign.

Fix E-Sign unable to contact server/ E-Sign internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click E-Sign » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto E-Sign » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch E-Sign

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