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I frequently use the Today Tix app to order tickets and am generally very happy. Unfortunately, I fell ill the morning before the performance of this show and the theater and/or Today Tix refused to even change the date or give a voucher to be used another time. As I know these shows are currently not selling out, I feel that I could’ve easily been accommodated. I did what I felt was the responsible thing and did not attend the performance as to not expose others to any possible illness. I’m a performer with a company at Lincoln Center, and I strongly believe that during these difficult times, the responsible thing for us to do in live theater, is encourage people to stay home when they’re sick, and do our best to accommodate a solution as to not penalize patrons for simply doing the right thing. I have no desire to attend this show or recommend it to anyone in the future. I will most likely be moving business to another concierge service in the future. This is truly been a surprising and disappointing experience. Matthew K13

This review is for the Harry Potter lottery in particular. If you don’t win the lottery, you may get an email saying you have been selected for the opportunity to buy tickets for $95 per person, per show. You only have ten minutes to decide, and I wanted to buy these tickets for my fiancé as an engagement present. Unfortunately, you can’t look at your seats before you buy them. But I’ve used TodayTix before and I thought this was some kind of special price! But when I picked up the tickets, I saw that they were way up high, seats that I could’ve bought for less than $95 for sure. I feel really, really sad about this. I have been waiting to see this play for over a year. I entered the lottery every week and never got it, so I was really excited to see an offer come up. I loved the play, but we were so far away! And it’s not the kind of play you can really watch again and have the same experience. I deleted TodayTix because I feel like their prices are misleading. You’d be better off just going to the show’s website directly.

I’ve been using TodayTix for many years and love the great deals and centralized ticketing location for many shows on one app. However, yesterday was my first time going to a show with TodayTix during Covid. Usually there is someone there in person to hand you the tickets and you walk right in. Now because of Covid there is no in-person support. You are supposed to receive your tickets within two hours of the performance. However if you don’t receive your tickets or there is some kind of tech glitch (which we all know happens all of the time - and which happened to me yesterday) two hours is not enough time to get the issue resolved and you will miss your show. Either there needs to be someone there to hand you your tickets in-person like always. Or I should be able to get my tickets electronically when I buy them just like any other electronic ticket. Getting the electronic ticket only 2 hours before doesn’t work and it was clear that the staff for the show are frustrated too since they said this happens all of the time and there is nothing they can do. I won’t buy any more tickets from this app until this issue is resolved.