Contact BroadwayHD Support

The first day I got this app on my new phone with that’s up to date and has plenty of storage, it wouldn’t save my progress in the show I was watching (Miss Saigon). Broadway HD is great and all but this app just doesn’t do a justice to any of these shows. Let me go through the schedule of this app being, well, broken. First day- I get the app, I start Miss Saigon. I leave to go to school, I get to study hall, it completely lost all my progress and I had to try to remember where I was in the show Second day- it logged me out completely, and when I got back in, it didn’t remember where I was. But it did start to keep track of where I was in the show. Third day- it crashed and buffered constantly and sometimes at the worst parts (if you’ve seen Miss Saigon you already know you shouldn’t watch it in school, but I didn’t.) literally, watching this show was such a hassle and an online theatre company that literally records digital tickets put this professional theatre app to shame, and that’s not a good thing. I love broadway, I really do, but this app? It ain’t it.

So I downloaded this app last night to start watching some shows. After I subscribed on my iPhone I downloaded the app onto my iPad to watch a musical that night. The app would not let me watch the show I was beginning to watch on my iPhone. The next day I downloaded the app onto my Apple TV and did not have this issue. I picked up right where I left off on my iPhone. I tried later that evening to watch the same show again on my iPad, same issue again! I got a black screen with the Play icon with a slash going through it at a diagonal. I uninstalled and reinstalled the app twice, same issue again. All devices up to date, app not working like it should! 4 stars for the app on iPhone and AppleTV. Wish I could give it 0/5 stars for the iPad since the app can’t do its primary function!!! Unreal!

The iOS and particularly the AppleTV app a have just an abominable user interface. Their content selections are wonderful but the viewing experience is hostile to the user. Pausing often breaks the streaming, and with no scrubbing or functional fast forward or rewind, if you need need to stop for any reason you have to start over (one of the best things about streaming at home as you get to pee without waiting for intermission). The menu navigation to get to a title is also pretty terrible No idea why they don’t use the Apple API for media playback. So no skipping ahead, or back, or using Siri to ask what they just said and prompt temporary subtitles. I paid for a full year, but now I can’t watch it because it is just too frustrating.