Contact Mochi Health Support

by Autokitten926

The company scams you completely, it takes over a month to see a doctor but you have to be paying for the membership and even then you have no support and your messages don’t go through to the provider. If you do still use this company you don’t need the app, the only time I got any decent customer service was when I called but even then it’s been THREE months and no meds. Oh and no refunds. Go to any other company. I have also heard some sketchy rumors as to the compounded flop meds but since I HAVE NEVER RECEIVED ANY EVEN THOUGH I HAVE BEGFED FOR THE PRESCRIPTION TO BE SENT FROM ONE OF THEIR PARTNERS AND NOT TO WALGREEENS I cannot attest to the drug quality. I can get a prescription from any doctor to get it from Walgreens. Also did I mention they won’t admit they’re wrong and you get NO REFUNDS!!! I might as well have blown my money on lottery tickets

by Modiva007

I’m extremely disappointed with my experience. I trusted this company with my health and my money, and the service I received was horrible. I paid and never received any medication. When I canceled my subscription and asked for a refund, they suddenly rushed to send something just so I wouldn’t get my money back. It arrived the next day with no ice pack, left sitting in the sun, and completely unusable. When I asked for a return or replacement, they told me I’d have to buy another one.

My medication arrived compromised, my subscription was charged again without proper support, and when I reached out for help, the customer service was rude, unhelpful, and more focused on avoiding refunds than actually fixing the issue or taking responsibility. Don’t use them, you’ll regret it!!!!

by Irateapps479

Mochi and whoever manages their online applications seem totally unaware of the fact that that these medications need to be taken on time to be effective.
While I’ve luckily been able to get my prescriptions, each time I’ve received zero updates on confirmation, shipment, timeline or ANYTHING unless I repeatedly message the care team (barely helpful and oftentimes take over a day to respond) to prompt them for ANY detail on where my prescription is even at.
I’ve had to take doses past their scheduled time multiple times now because of their lack in planning and transparency in any part of the process to get my medication shipped.
While I can justify the cost of the medication itself, the cost of subscription is ridiculous for the lack of reliability and so far zero confidence I have that my medication will arrive on time unless I myself reach out and prompt them to begin shipment.

I should not have to handhold the Mochi team through the process of my (TIME-SENSITIVE) medication shipment when the service itself is already expensive.