LEGO Status

Last Updated on 2024-10-17 by StoryToys Limited

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Common LEGO Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot LEGO app on iOS and Android devices. Solve all LEGO app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

LEGO iPhone Issues and Solutions

LEGO iOS app crashes, not working, errors
LEGO iOS app network issues
LEGO on iOS has black/white screen

LEGO Android App Issues and Solutions

LEGO has errors/crashing/not working
LEGO server network connectivity issues
LEGO has black screen

LEGO iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever LEGO app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix LEGO app crashes or not working on Iphone (iOS):

Close and restart the LEGO app on iPhone
Update LEGO app to the Latest Version for iOS
Uninstall and reinstall LEGO iPhone app
Update your iPhone to the latest iOS version

Fix LEGO on iPhone unable to connect to server/internet connection issues::

To resolve LEGO network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix LEGO black/white screen (blank screen) on iPhone:

Follow the LEGO iOS app troubleshooting guide Here →

LEGO Android App Issues and Solutions

Fix LEGO not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent LEGO app issues:

Force Stop the LEGO App
1. On android, goto "Settings" » click LEGO app. » click "Force Stop".

Update LEGO to the latest version on PlayStore

Clear LEGO App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "LEGO app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch LEGO.

Fix LEGO unable to contact server/ LEGO internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click LEGO » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got LEGO » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch LEGO on android.

Solve LEGO black/white screens issue on Android:

Follow the LEGO android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at StoryToys Limited, developers of LEGO.

Verified email

Contact e-Mail: [email protected]

About this app

Please note that LEGO is free to play but additional paid content is available. this app DUPLO PEPPA PIG contains a subscription service which gives access to ALL content in LEGO , including all future packs and additions. - Subscriptions are billed monthly, bi-annually or annually at the rate selected depending on the subscription plan. - Change your mind at any point. The subscription fee is charged to your iTunes account. - You may manage your subscription and turn off auto-renewal by going to your Account Settings after purchase. - Use your subscription on any device registered with the same Apple ID you subscribe from. this app®, DUPLO®, the this app logo, and the DUPLO logo are trademarks and/or copyrights of the this app® Group. © 2024 The this app Group. All Rights Reserved. Each activity offers kids fun-filled play experiences with Peppa Pig and her friends and family, all brought to life in this app DUPLO form. Packed full of fun, learning, and muddy puddles, this app DUPLO PEPPA PIG guarantees giggles and snorts for your little ones! PEPPA PIG and all related trademarks and characters TM & © 2003 Astley Baker Davies Ltd and/or Entertainment One UK Limited. Jump into the world of this app® DUPLO® PEPPA PIG for happy and playful learning adventures! Cancelling can be done through your iTunes settings. - Subscriptions auto-renew at the cost of the chosen package, unless cancelled 24-hours in advance prior to the end of the current period. StoryToys takes children’s privacy seriously and ensures that its apps are compliant with privacy laws, including the Child Online Privacy Protection Act (COPPA). They will also use virtual this app DUPLO bricks to build amazing structures, like their very own treehouse! New content will be regularly added to LEGO for ongoing fun and play. As your little one plays, they will encounter fun and engaging problem-solving challenges that support their learning and development. HASBRO and all related logos and trademarks TM & © 2024 Hasbro. All Rights Reserved. Used with Permission.