Parcel Pending PLUS Reviews

At least with the earlier version before we moved to plus you could click on your app to open the locker. Now it repeatedly failed to open the locker says it doesn’t find it so you always have to manually scan in..
that’s a step backwards

I have tried calling and messaging but no one from this company responds to anything. I constantly get another person’s packages delivered to me and my packages delivered to them. At this point it is more trouble than it’s worth to use ParcelPendingPLUS and I wish I would have never signed up for this. My packages can take their chances on the porch but at least there’s a chance they’ll be delivered to me and not someone else.

TERRIBLE CUSTOMER SERVICE— NOW the vacation setting menu is DEAD! — none of the links work. They are all grayed out and even the information icon link says “Sorry you have no plan to turn vacation on!” What does that even mean! And icon does nothing when you tap it —vacation setting page is DEAD again please fix this issue immediately.

It doesn’t work. I get relentless emails and texts to pick up my package or I’ll be charged. This happens after I pick up my package. I have to call the 800 number to mark my packages as picked up every time I get a delivery. They have not and never will fix this issue. Avoid renting an apartment that uses this company or you will be very frustrated.

When I try to register on the old (highly rated!) app it says my property is on the PLUS system, sends me to download this version. When I try to register on ParcelPendingPLUS, it tells me my property is on a different system but the download link it gives takes me right back to ParcelPendingPLUS, which still won’t let me register. Thankfully I don’t actually need ParcelPendingPLUS to get my packages!

I paid the fee to use this service and this is the 3rd time I have photo proof that the package was delivered in the locker only for the delivery to end up in my apartment’s office. I have quadruple checked my information is correct in your system and worked with customer service and still have to work around my schedule to go to the apartment office to receive my package.

Receiving constant requests to update my credit card information when I have done so believing Parcel Pending. My credit information is now out there and they continue to send the same message. I contacted my credit card provider to confirm if there’s any issues concerning my credit card to which they confirmed they are active. As a result they now are not sending me notifications upon delivery of my packages and they continue to remain inside the locker. Couriers confirmed delivery with photos detailing the package order number and the actual location of the locker. This is a rip off man in the middle scam! The Attorney General’s investigation into this matter is truly warranted.

The worst app I’ve ever used. It hasn’t worked properly once since installing it. Constantly logs you out, doesn’t auto-update, won’t open package doors unless you physically scan the barcode, even that often spits out an error. It hasn’t let me login for over a week now. Just says unknown error when I try to. Won’t let me reset my password. When I open the reset email link within the same minute of receiving it, it tells me the link has already expired. Truly atrocious. No one should be paying for this.

Zero way to contact them when issues setting up your account. It will not let me past the payment screen which was the first thing to pop up after I first logged in per my appt mgr instructions and before I knew there were any fees involved. I won’t be moving in for over a month so I did not wish to potentially accrue five dollar a day fees or more during a time I couldn’t check the locker. But it created the account anyway and just keeps sending me texts saying my payment is invalid and they will suspend my account, implying it is active already and I could be accruing fees I’ll have to pay once I do move in. Help files have no phone but suggest calling. Reply texts don’t work. No contact form available since I can’t get past the payment screen. Horrible design.

I used the previous app for years and feel like the upgraded version is a downgrade. Used to be able to open multiple parcel boxes from phone, now need to be at kiosk. Too many reminder texts when I’ve marked on vacation.

My apartment complex recently updated to the “PLUS” version of parcel pending. Everything is broken and ParcelPendingPLUS is unable to open lockers. The basic version of this service was far more reliable and better designed.

Quite buggy and many things don't work properly like opening doors from ParcelPendingPLUS . Frankly the older app was more reliable.

It used to work normally in the old Parcel Pending app. After switching to Parcel Pending Plus, it never worked. every time I tap the Open Box button, it shows locker not found on my phone’s screen. I enabled bluetooth and tried many different locations in the mailroom to tap the button, but it never worked. I wonder if it’s the locker’s problem…

I love this and so nice for apt complexes so people don’t steal your stuff but most importantly so couriers stop delivering to the wrong apt building… again though it all makes a difference as long as the courier links to the correct address on the package.

In the past, our site just used the SMS text notification when packages were received (as in Parcels Pending). While this was ok, now with a single swipe of my phone, I get ALL of my packages, one at a time even though they are in more than one lock box. So, so much easier.

If it works NOW (the month of Christmas), I’m sure it will work the rest of the year.

I used the original Parcel Pending for quite a while and then they forced an upgrade to the Parcel Pending PLUS. Ever since then to login I have had to ask for a password reset I go through the process, then the next time I try to login it says that the email/password do not match. And then I have to go through the whole reset password again. What a pain.

Update: I finally managed to login to ParcelPendingPLUS after using the website, make sure you search for “parcel pending plus login”, then iPhone app let me login with, and remember, the new password set on website.

This is one of the best package concierge I have ever dealt with their quick & accurate. I would highly recommend this company to any apartment complex.

I’m glad I decided to get this service! Very convenient and now I can get all of my packages delivered without any issues!

They make it so easy to use as long as you have ParcelPendingPLUS

I love receiving notifications when my packages are delivered, and I love knowing that they will be secure until I come back home!