Topgolf Reviews

It’s pretty disappointing that I have to walk in to add my name to a waiting list. I understand there are reservations and walk-in options but even Great Clips let’s me add my name to a walk in list before arrival. With the Top Golf app I can see that there is a 2+ hour wait but I still have to go to the location, ask to be added to the list then find something to do to kill time until my slot is open. Otherwise Topgolf is not bad to use. But a wait list feature would be great. Especially since I cannot call the location to be added to the list as I am informed by the automated phone tree that reservations aren’t taken by phone.

The leaderboards on Topgolf have not been working correctly up for over SIX MONTHS now. Most locations show the same names on the leaderboards. I (along with many others) have reached out to technical support. On October 24, 2018, Kathleen S. (Guest Care Team) responded that the Technology Team was working to get info in the online accounts and app accounts to sync...then the problem would be fixed. Well, four months later and EVERYONE is still waiting. What is going on with your IT department that it can’t fix this issue...makes me wonder if you have deeper problems in that area of your business?!?!?

If you care about your customers, you will address this soon. Stop ignoring your customers!

I am a novice golfer and my wife and kids never play. The first game we played my wife beat all of us, even one of our friends who plays frequently. The game options allow for new players to just learn to swing a club. The other modes test a good players abilities to be more accurate. Top golf offers a wide variety of fun choices and everyone we have had with us had a blast.

As new concepts go, I have been enamored with this app. It’s easy to get into, the concourse is beautiful, and the staff are so attentive and friendly. Topgolf is terrible though. Despite having an account with my same phone number and email, my played games and pre-made reservations do not show up in my app account. At this iteration, Topgolf is useless and you should just do everything through the this app website because Topgolf is superfluous. Only given two stars because you can make a reservation through it, which belies its otherwise minimal usefulness.

Game History should have an option to show you all the games you’ve played regardless of where it was played and what type of game it was.

Maybe it’s because I’m 2 hours away from the closest Top Golf, but I’d like all my games to be on the same page.

When I travel and there’s a top golf near by I’ll normally try and get a night in but then sometimes I don’t even remember what city it was located in, so now I have to go through the city selection and figure out which games I even played.

I have had Topgolf since the Columbus, Ohio location opened last Fall. At no point since I have used Topgolf have the leaderboards functioned properly. Topgolf keeps accurate records of each game played, but does not properly update the daily/monthly/all time leaderboards. Are their plans to address and fix this issue? Very frustrating.

Seems like a decent app, but there is no ability to change your “My this app” location once you set it during the membership registration process. Contacted support and they said it can’t be changed. I only selected the location I did because it would not let me select the Minneapolis location that was yet to open in two days...assuming Topgolf would let me change my location after I registered. Seems like this would be an easy fix and not sure why it is not available in the first place.

On an open day such as Tuesday, when there are less customers, it’s actually harder on Topgolf to make a reservation. I can’t tell if I need a reservation or if I should just walk in because it’s Tuesday. But I love the half-off deal on Tuesday and that’s really awesome. I hope no one else ever learns about half off Tuesday… it’s very nice and no one is paying me to say this

The this app app is user friendly and convenient. 1. I would like to be able to change a reservation without having to cancel it. If I cancel it I may not be able to get a new reservation. 2, I would like to be able to save my stroke data, perhaps from Top Practise, so I can see my improvements over time in distance and speed.

Playing this app is a great deal fun! Topgolf does work pretty well, however if you are looking to review your stats, the system is not working for this. I went on Tuesday Sept. 3rd and as of the 6th, my game stats do not show up for the 3rd. My scores show up on the daily high score listing, so the system know I played, but my app does not.

Not the end of the world, but would be nice to see how I am improving or not.

As a feature for the in game I’d have a way to hail the hostess to help even more. I think it’s great for looking at your history on the game. My wife also mentioned having push notifications for when a cancelation has happened and you have looked at open times for reservations.

I love Topgolf for ease of making bay reservations (we have to drive at least an hour to our nearest Top Golf so we always like to have one) as well as for finding out about great deals and promotions.

Since we are this app addicts, the promotions really add up for us!

I love this app and I love Topgolf . However, at the Holtsville venue we played Virual Courses and Angry Birds. These games have not been added to the Game History game list yet. So, my brothers (first visit) saw none of this promised info after installing Topgolf . If they can be added to the list for the Las Vegas list,I hope they can soon be added to the Holtsville list. We are the first venue in New York State. We couldn’t wait. You must go. Five star venue. Three star app.

this app, please fix your system for “waiting time” estimates in Topgolf . If it says 30 min wait on Topgolf , while being told 90 mins when you walk through the door, then your customers feel bamboozled. The lady at check-in seemed shocked that we didn’t want to wait an hour and a half for a bay to open. Who in the world wants to wait 90 minutes to hit balls at a driving range? Figure it out, because right now you’re losing customers.

Living up north can mean a long winter with no golf. One of my golfing buddies and I just substituted a trip to Top Golf for our weekly round of golf, and it is great. The games are great, helping us think about and work on various parts of our game. And who doesn’t love a little competition?!?
My only negatives about TG are it is a little pricey, and the scoring has a glitch once in a while.

Topgolf works great if you’re making reservations. Unfortunately, if you’re trying to use it to book a reservation for Albuquerque, Topgolf redirects you to a website. Not a big deal until you have to input the same info 3 times and the site is not as user friendly as Topgolf . Why can’t all the locations use Topgolf ?

So easy to reserve, check in the day of, set up players and hit away. The service and staff are great and helpful and we always have an awesome time. Great way to spend time with friends and family.

My title is just one of many error messages you’ll get while using Topgolf . It’s not integrated with keychain, so it will not save your password - poor programming. Their website isn’t much better, as when I went to make a reservation there, on 3 attempts each time it said that the time slot is no longer available. When I called for help, I only got a automated system telling me to go online to make reservations. Are you kidding me? As fry from Futurama would say, “shut up and take my money!!”

Fantastic Company with superior employees that obviously have received great training.

Love the Marana AZ venue, one employee stands out above & beyond “Chrissy”, she could be placed in any position the company has & she would excel.

Great fun & food, the service is simply outstanding, we are always amazed @ how we are welcomed at the front entrance, truly refreshing to be made to feel special and welcomed, please thank your incredible staff at Marana AZ.

An additional shout out to Elio, with Elio &
Chrissy on staff you have a couple of rock stars!

All the Best!
Gary Gilbert R.N.
RET. NMCSD
USCG Merchant Marine Captain

Topgolf needs the ability to pay when done. Would be cool if it had turn notification and shot results that can be sent to Apple Watch. Also would be nice if it graphed final scores for different game types to see how you are progressing.

Unable to see game history. It recognizes that I have played. Does not associate games with any location. So can not see any game results. Can see results on iMac, not iPhone. I have plenty of available memory.

Seems like they didn’t address any of the issues people complained about with this new update. One thing I would like to see is better filters for my game history. I think there should be an option to see all games and all locations on one screen. Then give us the option to filter by location, game, date, etc. And allow us to sort by score, date, etc.

The leaderboards have been messed up for at least 2 months now, the names on the leaderboards are coming from a single location in FL, I know this because I have scanned through all the names and have found a couple of company names that narrow it down. Clicking on the location and going to that location’s leaderboard will show you same names no matter which location you are trying to view.

So I just got done speaking with tech support and they are unable to change the home venue so no controls and it’s a big hassle to reserve or control things at your own venue. They said I have to purchase another membership even though I’ve never been across the country to the venue that was assigned to me in error. This is terrible and needs to be fixed. It seems super easy to me so this app please fix your error!

Now with this great upgrade in Topgolf, I can see everything in my game history.. even the score of the team playing with me that day... amazing... I’m so happy, I check and use Topgolf every time.
Alf

We went to celebrate my Daughters Birthday and we really had a blast. The crew there was very helpful, just an overall fun experience. We are going back next week to celebrate my husband bday :)

App has switched to be more a sales tool for all their locations then tracking your own games. What happened to average score and other personal stats now it’s hard to find stats and is filtered by location instead overall.

We live two hours away, across the bay as they call it. We make it over at least once a month and every time is amazing! Thanks!!!