Family Tree! Status

Last Updated on 2025-02-15 by Armandarius Darmadji

I have a problem with Family Tree!

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⚠️ Most reported problems ⚠️

Crashes

44.4%

Not working

33.3%

Connection

11.1%

Screen

11.1%

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Common Family Tree! Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Family Tree! network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Family Tree! App
1. On android, goto Settings » Family Tree! » click [Force Stop]

Clear Family Tree! App Cache and Data:
1. On android, goto Settings » Apps » Family Tree! » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Family Tree!.

On android, goto Settings » Apps or Manage Apps tab.
Click Family Tree! » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Family Tree! » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Family Tree!

E-Mail: fsandroiddeveloper@familysearch.org

Website: 🌍 Visit FamilySearch Tree Website

Privacy Policy: https://www.familysearch.org/legal/privacy

Developer: FamilySearch International

Mar 29, 2025, 10:43 PM
a user from Newnan, United States reported problems with Family Tree! : Crashes
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