Family Tree! Status

Last Updated on 2024-07-01 by Armandarius Darmadji

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10 User reports:
App has problems

User reports 10

⚠️ Most reported problems ⚠️

Crashes

40.0%

Connection

20.0%

Not working

20.0%

Screen

20.0%

problems reported in the last 24 hours

24 hour clock ⏰

Have a Problem with Family Tree! - Logic Puzzles? Report Issue

Common Family Tree! Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Family Tree! app on iOS and Android devices. Solve all Family Tree! app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Family Tree! iPhone Issues and Solutions

Family Tree! iOS app crashes, not working, errors
Family Tree! iOS app network issues
Family Tree! on iOS has black/white screen

Family Tree! Android App Issues and Solutions

Family Tree! has errors/crashing/not working
Family Tree! server network connectivity issues
Family Tree! has black screen

Family Tree! iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Family Tree! app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Family Tree! app crashes or not working on Iphone (iOS):

Close and restart the Family Tree! app on iPhone
Update Family Tree! app to the Latest Version for iOS
Uninstall and reinstall Family Tree! iPhone app
Update your iPhone to the latest iOS version

Fix Family Tree! on iPhone unable to connect to server/internet connection issues::

To resolve Family Tree! network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Family Tree! black/white screen (blank screen) on iPhone:

Follow the Family Tree! iOS app troubleshooting guide Here →

Family Tree! Android App Issues and Solutions

Fix Family Tree! not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Family Tree! app issues:

Force Stop the Family Tree! App
1. On android, goto "Settings" » click Family Tree! app. » click "Force Stop".

Update Family Tree! to the latest version on PlayStore

Clear Family Tree! App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Family Tree! app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Family Tree!.

Fix Family Tree! unable to contact server/ Family Tree! internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Family Tree! » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Family Tree! » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Family Tree! on android.

Solve Family Tree! black/white screens issue on Android:

Follow the Family Tree! android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Armandarius Darmadji, developers of Family Tree!.