CARRISway Status

Last Updated on 2024-03-25 by COMPANHIA CARRIS DE FERRO DE LISBOA, E.M., S.A.

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Common CARRISway Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot CARRISway app on iOS and Android devices. Solve all CARRISway app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

CARRISway iPhone Issues and Solutions

CARRISway iOS app crashes, not working, errors
CARRISway iOS app network issues
CARRISway on iOS has black/white screen

CARRISway Android App Issues and Solutions

CARRISway has errors/crashing/not working
CARRISway server network connectivity issues
CARRISway has black screen

CARRISway iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever CARRISway app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix CARRISway app crashes or not working on Iphone (iOS):

Close and restart the CARRISway app on iPhone
Update CARRISway app to the Latest Version for iOS
Uninstall and reinstall CARRISway iPhone app
Update your iPhone to the latest iOS version

Fix CARRISway on iPhone unable to connect to server/internet connection issues::

To resolve CARRISway network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix CARRISway black/white screen (blank screen) on iPhone:

Follow the CARRISway iOS app troubleshooting guide Here →

CARRISway Android App Issues and Solutions

Fix CARRISway not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent CARRISway app issues:

Force Stop the CARRISway App
1. On android, goto "Settings" » click CARRISway app. » click "Force Stop".

Update CARRISway to the latest version on PlayStore

Clear CARRISway App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "CARRISway app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch CARRISway.

Fix CARRISway unable to contact server/ CARRISway internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click CARRISway » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got CARRISway » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch CARRISway on android.

Solve CARRISway black/white screens issue on Android:

Follow the CARRISway android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at COMPANHIA CARRIS DE FERRO DE LISBOA, E.M., S.A., developers of CARRISway.

About this app

A partir de agora, carregar o seu passe navegante é mais fácil e mais rápido. Instale a app this app, encoste o seu passe e faça o pagamento através de MBWAY ou cartão. Boa viagem!