GRTC On the Go Reviews

GRTC On the Go Reviews

Published by on 2026-03-11

🏷️ About: Welcome aboard! The GRTC On the Go app is a whole new way to get around the Richmond region — book on-demand rides in advance for LINK microtransit and CARE paratransit services. It’s the smart, easy, and affordable way to go door-to-door in your community.


       


Is GRTC On the Go Safe to Use?

We Investigate the app owner's website (Ridegrtc.com), verify their legitimacy, and uncover hidden scams and complaints.


Overall Customer Experience 😎


🤬 Negative experience
47.8%

🫥 Neutral
36.2%

😎 Positive experience
16.0%

~ from Justuseapp.com NLP analysis of 331 combined software reviews.

Is GRTC On the Go Safe?
GRTC On the Go appears generally safe, but use with caution.
25.1/100

  Safety Analysis »»

Is GRTC On the Go Legit?
GRTC On the Go appears legitimate, though exercise caution.
81.9/100



Read 5 Customer Service Reviews 😠💢

4.9 out of 5
LINK

Tried to order grtc link, the eta’s are not accurate. It goes from 15 minutes away, to 17, to 12, back up to 18. You could be waiting for quite a while without an accurate time for pick up. Not reliable

My ride to Walmart with Gerald

He was excellent. The first driver I’ve had that actually got out and waited till I got off to be sure I wouldn’t fall…

GRTC On the Go!

Please keep rides going till 10pm Monday-Friday
Thanks

Great Lady Driver

Respectful And Nice

God is good!!

The fear I had about removing Bus 93 from the Roads has gone. Especially in the winter season like this. I appreciate your beautiful planning,
I love the quicker and smartness of your Drivers. I pray that it will continue like this without interruption. May the good Lord bless all the planners. Happy New Year in advance.
Moses Tsorblewu
5928 Shagback Court
Richfield Apartment
Richmond VA 23227



Is GRTC On the Go Safe? 🙏

GRTC On the Go appears generally safe, but use with caution. JustUseApp Safety Score for GRTC On the Go is 25.1/100.
This assessment is based on our NLP analysis of 331 user reviews. Combined with the app store average rating of 4.9/5.

Safety Analysis

94.6% of users say app is safe 👍
94.6%

4.1% of users have some concerns ⚠️
4.1%

1.4% of users say app is risky 🚨
1.4%


Is GRTC On the Go Legit? 💯

GRTC On the Go appears legitimate, though exercise caution. Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for GRTC On the Go is 81.9/100 .
This conclusion is based on analysis of 331 user reviews.

🔏 Privacy & Data Safety

GRTC On the Go collected the following data from you:

  • Data Linked to You:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Other Data
  • Data Not Linked to You:
    • Diagnostics



How was your experience with GRTC On the Go? Post a Review




Features

Welcome aboard! The GRTC On the Go app is a whole new way to get around the Richmond region — book on-demand rides in advance for LINK microtransit and CARE paratransit services.

CARE paratransit provides public transportation access to individuals with disabilities who may not be reasonably able to use GRTC fixed route bus service.

With a few taps, book an on-demand microtransit or paratransit ride in the app and our technology will pair you with other people headed your way.

LINK Microtransit connects you to your community in designated zones and to GRTC fixed routes (where available).

This means you’re getting the convenience and comfort of a private ride with the efficiency, speed, and affordability of a public one.

  Contact Support
Developer:
Via Transportation, Inc.


Website: