Contact Mystery Matters Support
Company Name: Playrix
About: A small city lived a quiet life until a curious archaeologist crossed paths with
a tough detective. Perhaps life in this small city hadn't been so dead after
all?
Kidnapping, murders, secret societies, new viruses, and time loops—just
a few of the challenges you'll navigate in solving crimes with our
characters!
The old mansion is full of mysteries.
Mystery Matters Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Playrix
Verified email ✔✔
E-Mail: mysterymatters@playrix.com
Website: 🌍 Visit Mystery Matters Website
Privacy Policy: https://www.playrix.com/privacy/index.html
Developer: Playrix
Privacy & Terms:
https://playrix.com/en/privacy/index.html
3 Most reported problems 😔💔
Support is pretty much nonexistent
by Lrhtx74
I sent this to support:
I was in the middle of a level and had spent 900 coins on 5 extra turns. I had also spent coins on hammers and shuffles when the game shut down. When I reopened the game, I lost all the coins I spent, no longer had the extra hammers and shuffles, had to start the level over and also lost my extra help from the winners circle. I have spent over $80 dollars on this game this weekend and do not feel I should have to repay for what I lost because the game shut down in the middle of a level All I got in return was questions that were answered in my original message.
They didn’t respond until the next day (not a problem). But only gave me a few hours to respond and closed the issue. Granted that would not have been a problem if it notified me that they responded. The conversation was in the settings and didn’t even have any indication that there was a response. I will not spend another dollar on this game since you basically stole the money I did put into it
Another money grab
by EBradford
Don’t give this game 5 stars, raise your standards, guys! This game is fun until about level 100 when it becomes a money grab. Delete it once you get there, don’t get sucked into wasting your time grinding and grinding to beat a level. What have we become in this world that a game like this has to cost so much money to win? It’s so gross. It’s like the most basic dumb gameplay ever. I’d happily pay $5-$10 and just get the game and play it, but that’s not how these guys make their money. It’s a stupid game, just admit it to yourself, it’s brain numbing for a little but ultimately what a stupid game to pay money for. Boo.
Extremely Ironic False Advertisement
by Ectobionic
This game LITERALLY has an ad asking if you’re tired of games advertising false gameplay and being something completely different, and then does the same. The ad shows pin-pulling gameplay, plays on people specifically being tired of match-threes advertising that exact gameplay falsely, and then when you download?
It’s another generic ~mystery themed~ match-three game.
Don’t bother downloading- You probably have the same exact game in a different wrapper already.
Have a Problem with Mystery Matters? Report Issue
Why should I report an Issue with Mystery Matters?
- Pulling issues faced by users like you is a good way to draw attention of Mystery Matters to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
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- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Mystery Matters customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Mystery Matters.
