Contact Hidden Hotel Support

Game is pretty addicting in the way that you can follow a story line, and unlock new items for the hotel pretty quickly. However, the amount of energy needed per level is getting ridiculous. You only earn 1 energy every two minutes or so, yet each level begins to require 15-21 energy bolts - sure, you have an opportunity to get bonus energy once a day for watching an ad, but you only get about 5-10 bonus energy. Otherwise you have to wait a few hours, spend actual money, or find keys/luggage and then you unlock a little bonus package that include a couple energy bolts, an extra combo pack, and some coins. I would definitely be more inclined to make in-app purchases if the searches didn’t require so many energy bolts per level. Not to mention, it takes so much to fill a star with each search you complete that you spend all energy bolts and don’t even earn 1 star. I would recommend making it to where the searches cost less energy, and making to to where you earn more credit toward filling the star meter (because you can not fix anything in the hotel without stars). It would also be really great to be able to watch more ads throughout the game to earn more coins and energy. That way, you don’t have to wait for the timer to reset because let’s face it...having to wait about two minutes for one energy bolt, when you need 25 bolts to play the next level, to just barely fill the next star you’re supposed to earn is a little discouraging.

I enjoy the concept of the game. I like it that you accumulate stars by finding things rather then those match three games. The imagery of the games is nice too. However, this game is frustrating to play in several areas. One, you never know how much percentage your gameplay will get for you in terms of filling up for the next star. Sometimes I get a 10 on the meter but only advance less than 10 percent, while other times I am at about a 4 and I get over 30 percent. It makes your efforts to find things ASAP pointless, and takes that fun away in gameplay. Second, it takes sometime over six or seven tries to get one star and at 15 energy per gameplay and you get 110 at full energy, you basically can get ONE star most of the time that energy is refilled to max. It takes 2 minutes per energy, so over three and half hours to get one star. It is a SLOW gaming process. I wonder how much longer I have the patience for this game rule before I just give up and delete the game. Finally, a recent glitch?? with the daily wheel spin for energy. In the past two weeks or so, I have had three spins over 20 or 30 energy points that freezes up and the “claim” button does nothing. You have no choice but to close the pop up window and the energy is never added. Why bother give game players the idea of a chance to get some free energy if anything over the minimum offered in the wheel is not claimable. Cindy

I loved this game when I first started playing it. With each star you could design a part of the hotel or furniture and it was fun. Soon after, the stars take forever to earn and you don’t get a lot of coins for each finished level so it’s hard to save up to buy hints and boosts unless you use real money. I went through a lot of searches to earn 5 stars and not one star was used to design something... it was all about having conversation with a character or finding animals or calling another character. I wanted to design!! Ultimately I quit playing when they made it so every level 9, was ‘super hard mode’ so if you couldn’t find the objects in time, you lost the level. I would rather grind out the xp than waste 15 energy a shot to not complete the search. Same with the ‘hard mode’, I forget what star level this appears on but it’s a waste of energy if you can’t complete in the smaller amount of time. That hard and super hard mode took the fun out of searching. The boost packs are really expensive and it got to the point where I couldn’t finish super hard mode without using up my boosts. Hints cost 550 coins but you only earn 10-20 coins per finished search. It takes way too long. I didn’t want to waste my stars on the interactions but you have to. Even wasted a star to ‘start the next day’.