Contact Manor Matters Support
Company Name: Playrix
About: Welcome to Castlewood — an old manor full of mysteries! Why is it abandoned?
What’s hidden behind the tapestry? Is the manor really haunted?
Inspect and
renovate rooms, find curious artifacts from all over the world, and unravel the
secrets of this thrilling location together with Carl, your charming assistant!
Are you ready to step inside? They left the door open for you… come on
in!
GAME FEATURES:
● Explore stunni.
Manor Matters Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Manor Matters. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Manor Matters. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Playrix
Privacy & Terms:
https://www.facebook.com/manormatters/
https://www.instagram.com/ManorMatters/
https://twitter.com/manor_matters
https://playrix.com/en/privacy/index.html
https://playrix.com/en/terms/index.html
Read 9 Customer Service Reviews 😭😔💔
Hi yes I have tried reaching out once before about my account and how I am unable to access my recent account data , I signed in with Facebook when first started the game and I had to reset my whole phone and when downloaded again could not get my data back but I just got on my recent purchases and it’s showing where y’all have took money out of my account and my wife’s account trying to figure out why
The button to play next game for stars is not working nor is the bottom for the treasure hunt, both are froze. Pretty sure game is froze. Please help I really enjoy the game. I have also cleared the cauche and turned my tablet off, neither worked.
I have tried your support systems and they are horrible. It's a robot bouncing me back and forth and not helping my issue at all! I've gotten a new device and all I want to do is change from my old tablet to my new one. I've tried the Facebook way. It didn't work. I tried the email way. It didn't work either! I'm on kernel 889 so I definitely don't want to start over.... HELP!!?
You have made the game impossible to play by adding foggy mode. I don’t want to stop playing. I’m enjoying playing this. If you keep adding difficult modes. I’m going to stop.
The event with the dog showing keeps crashing my energy and knocking me out of game
The game crashes when events are on which means I lose energy when I click on event it crashes out of game to home page
Lack of energy
by EleiseB
Played this game for 3 days. ONCE a day for 3 days, so total playing time is about 45 minutes, most of which was reading whatever Carl had to say.
You lose energy even if you succeed in passing a level. You only get 60 energy to start with and the replenishment time was long enough that I didn’t bother returning to the game until the next day. It starts you on shadow hunts right off so you have not seen the item before hand and while some are obvious some are completely ambiguous. The search for pairs…find 2 lanterns at the same time but they will be different lanterns, NOT identical.
Enjoyed the decorating aspect and I believe I would have enjoyed the story line as well but with 60 energy, using 10 per scene pass or fail, 2 minutes per scene your max play time is 12 minutes not including reading dialogue and decorating. Most scenes you will accomplish in less than a minute.
I download games to play them not to play for 10 minutes then wait hours on energy replenishment to play again.
To the game developers: please don’t bother with telling me the ways I can earn extra free energy. I don’t care for downloading other games I’m not interested in and other tactics to increase your total downloads etc. Great graphics, possibly a good storyline, just don’t care to crawl my way through. Not nearly engaging enough.
Used to be fun but not anymore (spoiler alert)
by Fazeher
I really enjoyed the game when I could relax and play it casually. I enjoyed the story line and looked forward to seeing where it would go next. I didn’t even mind that I had to wait for energy to recharge to continue. It made it a treat to look forward to the next session. BUT ***spoiler alert*** after the storyline eventually reveals what has become of Mr. Burke, the following storylines become stupid. (You keep running into illogical scenarios that could easily be resolved just by contacting him and asking for help! We know where he is! Grrr!) Convoluted storyline aside, as you continue playing, it is the mechanics of the game that change it from a challenging, fun object search puzzle game to extremely infuriating, “I want to throw my device across the room and never play it again” situation. Believe me, I have given it many chances. I have paid real money to buy the special passes during events and for coins to buy more tools. But it just isn’t fun anymore. I am tired of repeating the same level 20 times or more. And the latest event, “Winter Dreams” lost it’s appeal by level 4. Sorry Santa. Someone else will have to save you. I think I am officially done with this one. I’m willing to sacrifice the over 23,000 coins I have still to use. Congratulate your developers for taking a great concept and turning it into a impossible waste of my time.
Almost a perfect game but…
by TCAT1120
This was almost a perfect game but I much more prefer something that I can play for longer than ten minutes at a time. I really don’t understand how y’all expect to keep people playing at that rate! I realize it’s a money making technique but when you’re pushed so hard and it’s so obvious that you’re being pushed to spend money then it completely turns you off of a game. At the very least you shouldn’t loose energy unless you loose the round…that’s just good ole common sense! Yes I’ve read your tips for getting more energy and it doesn’t help most people at all. I have over a thousand friends on Facebook and I’m literally the only person who plays this game! If I get a friend to try it then they quickly uninstall it because of the not getting to play for more than ten minutes at a time! I wouldn’t mind spending a little money if it wasn’t made to be necessary in order to play long enough to be fun instead of frustrating! I play to relax not to be annoyed beyond belief! Life in general does that enough for most adults! There’s to many other games that I can play much longer and for less or no money and I will enjoy it just as much if not more. I’m sorry but if you want me (and many others) to play this game then give me (us) a reason to and adequate time to do so otherwise it’s just not fun anymore
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