Rail Ninja Reviews

Honestly, I’m one of those people that likes to give people and everything the benefit of the doubt and because they had such high ratings I on RailNinja despite some detailed horrible ratings, I decided to try it. If I could give 0 stars I would.

BAD MOVE. Don’t get RailNinja, don’t use it. You may think it’s convenient, but when you want to modify your tickets and request customer support, IT. IS. A. BLOODY. NIGHTMARE. You follow the instructions, they still make you may the modification fee (which I assumed was the difference). Nope. They make you pay twice, then when questioned and asked for a refund, they state that they were two separate transaction fees and tell you that your modification submission was not successful and didn’t go through. Hence it was considered a separate transaction. Their customer service is horrible, no empathy, no sympathy, no acknowledgement on their end when it is a technical failure on their end, and no actual help. Spend your hard earned money elsewhere. I’m sure it’ll be cheaper and worth the service even going in person and purchasing train tickets than RailNinja.

DO NOT BUY FROM RAIL NINJA. No refund whatsoever if you change your mind , and Overcharging. I bought a ticket few hours before departure but changed my mind right away and wanted to cancel it but their system didn’t allow me. We did not use the ticket and contacted the customer service who replied back saying the cancellation period is 36 hours before departure and if you buy a ticket within 36 hours of departure, and wanted to cancel, you will LOSE your money even you spend $1000. You are screwed. Never buy from them.

In my opinion, thieves. I booked a ticket and shortly before my trip they charged me more money saying my ticket was sold out and then they told me my ticket was not available and then they ended up charging me twice the original price. When I asked them about it, they said it was fees and then stopped responding, in my opinion, totally dishonest company and will steal your money. Go elsewhere.

RailNinja decided to change my ticket at the last moment to a child’s ticket. That wouldn’t be that difficult to fix if Rail Ninja had a line you could call for support. This made me miss my train, then my flight because the station in Osaka couldn’t contact Rail Ninja fast enough to solve the issue. If I could give RailNinja 0 stars, I would because I will never be using this service again. Don’t get scammed!

PLEASE please please DO NOT USE this to purchase your tickets. They sent me the wrong tickets for both of my train tickets and charged me more than double the cost. The good reviews here are obviously fake, I wish Apple would do a better job with removing fake reviews. They did not send me the correct tickets and say they did and can't give me proof that they did cuz i have proof they sent me the wrong ones. They are a complete scam!!!

I bought train tickets from Porto to Lisbon through rail ninja. Rail ninja doubled the price of the train provider and I can only get a refund for the actual price of the tickets, the markup fees are nonrefundable. This company will take advantage of foreigners who don’t know better. After finding out, I bought a ticket from Portimão to Porto, first class, that was less than half the economy class ticket on rail ninja. Don’t use these guys

DO NOT USE RailNinja! Buyers remorse! Purchased 2 business train tickets from Belfast to Dublin. They sent us two Standard tickets, with no recourse to fix it! Plus, the fees were almost the same cost as the tickets! RailNinja is mainly designed to separate you from your money and not provide what you paid for. DO NOT DOWNLOAD!!

Shame on Google for this being the top result in trying to find rail tickets in the UK/Ireland!

I got RailNinja and bought a ticket from
Oslo to Stockholm. I live in the US and so am unfamiliar with the rail service options in Norway. Colleagues got tickets for the same train, but a later time the same day, directly from rail company. They received messages days before that their train was cancelled. I never did and thought maybe it was just their particular train. Arrived to find my train cancelled too. The What's Ap link for service they provide - no one ever responded. It was Sunday, no way to get a hold of anyone. Bought a ticket for the next train (the next morning, which cost me a hotel stay) and only after buying the ticket, got the message it could take over 24 hours to confirm. Which was after the departure time and I couldn’t risk it. So I bought a third (!) ticket directly from the rail service. Who said 1) Rail Ninja inflates the cost (they do), 2) doesn’t message customers (they don’t), and 3) expects customers to get refunded through the rail service when its Rail Ninja that bought the tickets themselves. I’m still waiting on my refund 2 months later. Don't make my mistake!

I want to make people aware that when making a purchase, it's important to read the cancellation penalties, as they can be quite high. Ticket prices are also inflated, which I understand is common with third-party providers who set their own prices. However, please keep in mind that there are much better options available with fairer prices. Additionally, this company does not offer a senior discount.

I got the tickets reserved through this company and then I found few hundred dollars cheaper through other website, but what they get you with is a “nonrefundable service fee” which is also over two hundred dollars. Although RailNinja is convenient, but tickets are overpriced. First time the rail ninja canceled my tickets due to “overbooking” which didn’t happen on other site, second time they didn’t refund me full amount. Please don’t use them unless you want to overpay for nothing, because “service fee” is outrageous!!!

If you buy tickets through this app you’re literally going to pay over 50% more for no reason. I cancelled my tickets and bought the same ones directly through the actual rail company’s website. I was disgusted when I saw how much cheaper it was. The worst part is if you make the same mistake I did and try to cancel tickets bought through this app, they only refund you 80% of the price you paid. Whoever runs this company is pathetic and should be ashamed of themselves. What a dishonest way to make a living, do you not have shame? Absolutely horrible company that I hope does not survive to do this to people anymore.

I booked two sets of tickets for travel in China. They sent me an email notifying me that I needed to choose another time and that I had 60hrs to do so or my ticket would be cancelled. No problem for me. I chose from their list of alternative times and fare classes. I received a confirmation email from them regarding my choice. Then they canceled my bookings. I sent them the confirmation email they sent to me and the response was that I didn’t choose in time. You get one chance to make a first impression and they blew it for me. I read some reviews afterwards and it seemed that many others had a similar experience although at least they refunded my payment.

I took a train in Spain and was referred to RailNinja after viewing the train rates on google. I’m not a local and was unaware of the price manipulation. The round trip prices for the trains were $27 for 2 ($54 total). We received a final invoice with no line items for $136 and after writing to the info line asking for a credit for the difference in case it was a mistake they responded that their pricing is up to them and final prices on railways tickets are not the final amount they end up charging you. That means they charge a 250% markup on the actual service provided by the railway. CRAZY. Find the actual train company that takes you to your destination and do not purchase through RailNinja !!

This has to be one of the worst booking apps I have ever used. I booked three business-class train tickets for a trip I needed to make urgently. Nowhere in the booking process did it mention that payments would take 24 hours to process—which makes absolutely no sense for last-minute travel. Instead, after I paid, I received a notification saying my tickets were pending because my train was only three hours away, yet this crucial information was NOT disclosed before checkout.

To make things worse, when I attempted to cancel and get my money back, RailNinja shifted responsibility to the train company, claiming they couldn’t process the refund directly. Fine. I contacted the train company, only to be told I could only receive 80% of my money back—even though the issue was caused by RailNinja’s lack of transparency and misleading processing times.

RailNinja wasted my time, caused unnecessary stress, and cost me money for nothing. I ended up booking directly through the train company (which I should have done in the first place) with no delays or ridiculous processing times.

DO NOT USE RailNinja. It is unreliable, lacks clear information, and will leave you scrambling with unnecessary fees if your plans change—even when it’s their fault.

Was easy to book ticket. However there was no chance of changing ticket 24 hours prior to journey. Can only send message to support centered not respond. So had to buy a new ticket at the station. Needs to considerably improve customer service with a call center or at least a online chat.

RailNinja was wonderful to easily make my plans for my upcoming trip. The only issue I ran into was RailNinja would not accept my 2 VISA credit cards the first 4 times I tried! But hang in there….the fifth time was the charm.

Doesn’t take long to figure out how to navigate RailNinja . Booking tickets is also a fast and easy process.

RailNinja is easy to use, and the ticket I purchased (Marrakech to Casablanca) was good and worked without a hitch. I do not speak/read Arabic, and my French is very rusty. So, being able to do this at home here in the United States made the whole process very easy. And realizing that this can be done in other countries as well as here in United States, I have no doubt I will use RailNinja again.

Thanks

This is a very well designed site that is user friendly. Highly recommend.