Visa Go Status

Last Updated on 2024-07-08 by Visa

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Common Visa Go Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Visa Go app on iOS and Android devices. Solve all Visa Go app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Visa Go iPhone Issues and Solutions

Visa Go iOS app crashes, not working, errors
Visa Go iOS app network issues
Visa Go on iOS has black/white screen

Visa Go Android App Issues and Solutions

Visa Go has errors/crashing/not working
Visa Go server network connectivity issues
Visa Go has black screen

Visa Go iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Visa Go app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Visa Go app crashes or not working on Iphone (iOS):

Close and restart the Visa Go app on iPhone
Update Visa Go app to the Latest Version for iOS
Uninstall and reinstall Visa Go iPhone app
Update your iPhone to the latest iOS version

Fix Visa Go on iPhone unable to connect to server/internet connection issues::

To resolve Visa Go network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Visa Go black/white screen (blank screen) on iPhone:

Follow the Visa Go iOS app troubleshooting guide Here →

Visa Go Android App Issues and Solutions

Fix Visa Go not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Visa Go app issues:

Force Stop the Visa Go App
1. On android, goto "Settings" » click Visa Go app. » click "Force Stop".

Update Visa Go to the latest version on PlayStore

Clear Visa Go App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Visa Go app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Visa Go.

Fix Visa Go unable to contact server/ Visa Go internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Visa Go » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Visa Go » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Visa Go on android.

Solve Visa Go black/white screens issue on Android:

Follow the Visa Go android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Visa, developers of Visa Go.

About this app

With Visa Go, discover some of the best kept secrets in France, unlock a world of local businesses and offers, and get to know Team Visa as you make the most out of your experience of the Olympic & Paralympic Games Paris 2024.