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Last Updated on 2023-11-09 by NIWOQ STEEL LP

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Common De Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot De app on iOS and Android devices. Solve all De app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

De iPhone Issues and Solutions

De iOS app crashes, not working, errors
De iOS app network issues
De on iOS has black/white screen

De Android App Issues and Solutions

De has errors/crashing/not working
De server network connectivity issues
De has black screen

De iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever De app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix De app crashes or not working on Iphone (iOS):

Close and restart the De app on iPhone
Update De app to the Latest Version for iOS
Uninstall and reinstall De iPhone app
Update your iPhone to the latest iOS version

Fix De on iPhone unable to connect to server/internet connection issues::

To resolve De network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix De black/white screen (blank screen) on iPhone:

Follow the De iOS app troubleshooting guide Here →

De Android App Issues and Solutions

Fix De not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent De app issues:

Force Stop the De App
1. On android, goto "Settings" » click De app. » click "Force Stop".

Update De to the latest version on PlayStore

Clear De App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "De app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch De.

Fix De unable to contact server/ De internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click De » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got De » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch De on android.

Solve De black/white screens issue on Android:

Follow the De android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at NIWOQ STEEL LP, developers of De.

Verified email

Contact e-Mail: [email protected]

About this app

Our simple and intuitive interface allows you to focus on the creative process itself without being distracted by the complexity of the technical side. · Multiple Styles and Effects: Our huge range of styles and effects allows you to create videos in a variety of artistic styles, from classics to modern trends. With our AI Generator, your creative performances will be transformed into unique visual stories that will leave you and your audience amazed. · Outstanding quality: Our advanced AI engine delivers high quality video production. Every pixel, every frame is imbued with craftsmanship and attention to detail so that your videos are unsurpassed in their beauty and expressiveness. · Intuitive interface: Deforum: AI Art is designed with your comfort in mind. Deforum: AI Art, an innovative app that transforms your ideas into the visual stories of your dreams using an advanced AI engine. Let your creativity run wild with our powerful AI generator. · Endless creativity: Discover an endless ocean of possibilities to bring your ideas to life. Choose what suits your taste and inspires your creativity.