NC Quick Pass Reviews

by Jef4e

The this app app is frustratingly unreliable, suffering from frequent crashes that make it difficult to manage my account on the go. On top of that, it often fails to retrieve account information, making the entire experience a test of patience. It's disappointing that an app related to state services is marred by such basic operational issues. This raises questions about the level of proficiency in the administration of state-run applications and services. Overall, NCQuickPass fails to meet the standards one would expect for such an essential service.

I will update this review when NCQuickPass works.

by KerryO919

Might as well log into the website. App is completely useless! Doesn't show recent transactions, can't check balance, buggy, glitchy, constant error codes or app crashes. I feel bad for anyone who needs NCQuickPass to set HOV status while actively driving! Fortunately we have the flex transponder with a ohysical toggle for HOV, otherwise we'd be screwed. NC quickpass take a cue from NY, FL, GA, and every other state with EZpass... it's really not THAT hard.

by Javilala

I’ve been charged dozens of dollars because the new app sometimes is unable to activate my transponders. Then good luck dealing with the company to fix this. Their process to send you invoices to your mailbox does work perfectly though.

by Hate To Tell Ya This

Should we expect any different? Government. Incompetence. Same thing. NCQuickPass doesn’t work. None of the statements work, cannot add nor delete vehicles. Just crappy work. YAY NC software engineers you sure need to be fired! Find someone who can competently do their job!!!

by Trythrice

I have a trip I need to pay for. Won’t allow me to create an account to pay toll. Very poor coding implementation. Obviously not use cases created for app. It is a challenge to collect large quantities of payments for small amounts. A good app would increase collections. I’m a retired IT Data Architect with 46 years experience.

by Eewerrttt

I followed the sign up process and it shows me there’s an error. Tried to reset the password and it shows me reset is success but when I tried to login, it says login invalid. Tried to pay directly there’s again another error. Holy NCQuickPass is trash so it’s your website so is your database

by Dicirmo

NCQuickPass works fine for as a little as I use it. It can be clunky and hard to find the correct page. My biggest complaint is that I was lied to by one of their customer service reps. We were making a trip through NC and did not have our pass yet, but I called well before we got to the tiles to double check to see if we had to have the pass, or if an account linked to our license plate was adequate. I was told that we would be fine as long as we marked on NCQuickPass that we were going to be traveling on the HOV lanes with a high occupancy vehicle. They charged us for all the toll crossings with the note on the chafe stating low occupancy. I disputed the charges and had to make several phone calls and was finally told that it doesn’t matter what I was told, I had to have the decal in place. It was very frustrating and the the customer service reps very very unhelpful. The last one never called me back. This is not a good way to run any business. I wish I could give zero stars.

by Chuck Norris!!:cn

I’ve been trying to set an account for months now and keep getting error messages. I tried using the forgot password function and never received an email and was given a phone number to call if I didn’t receive an email. I was unable to call because I was working 12+ hour shifts seven days a week. finally able to call today and the late charges are much more than the toll charges and they said there’s nothing they can do. this is bad profits and it’s a horrible way for any company to do business.

by Dude Friend Of The Show

The new app does not always submit your HOV declarations, so even if you follow the rules by having 3+ passengers and register your vehicle 15 minutes in advance, you may still be billed the rate as if you were a solo traveler.

I’ve had this happen to me multiple times and have contacted NC Quick Pass via email, online form, and phone to dispute the fees. Each time the dispute has been denied without comment. On top of that, the claims take up to 30 days to review and you accrue additional fees during the review period.

When I asked how I can confirm that my declaration from NCQuickPass was received by NC Quick Pass to avoid future fees, the supervisor said she was not sure and suggested I no longer use NCQuickPass and instead call to declare my status or purchase a different transponder and avoid using NCQuickPass .

I would avoid using NCQuickPass unless you’re okay with late surprise bills.

by Alex M.

Somehow my wife got this to work on her phone, but attempting to create an account in NCQuickPass , in a browser (3 different times over the course of three days), and on a different device resulted in errors and failures every time. Then, when trying again, it would prevent me from using previous usernames, because even though it errored out, it registered my proposed usernames (though using the forgot password feature still resulted in it not recognizing it).

by Jimmy The Loon

I downloaded NCQuickPass because I have to expense all my tolls for work. Tried it several times and every time I ended up having to close it, if it didn’t close itself, and just went to the website. I ended up just deleting it. Maybe I’ll redownload a hopefully much better version in the future.

by BigJoeD

NCQuickPass is hard to navigate and when you get to the correct page you want it is not updated.

by KJMEAB

NCQuickPass is extremely confusing. I received a statement notice for $145. I go to pay where the account balance reflects $145 but payment options are so odd…I finally figure out how to pay against my credit card and now my account balance has doubled to $290. This makes no sense.

Please do better. The replishment options are confusing…and making a payment against an account balance should never increase the account balance.

by NewiPhone Guy2011

API error on opening - would love this to work well. Will update if fixed with bug updates!

by Gameboy622

Got tagged last month on 540 and decided to use NCQuickPass to pay. For one, you can’t even create an account to pay because the invoice has to be cleared prior to doing so. In addition to making a payment, you need a separate credit/debit card to do so because Apple Pay doesn’t even work. Try again, NC DOT.

by Me0u812Me0u812

I downloaded the new app and tried to login but it says the UN/PW aren’t correct. Tried to reset PW, says successful but still can’t login. Sent an email for help logging in and got nothing. Sent another and still waiting. Never had an issue with the old app. Guess I’ll have to try to call and get everything set up. Wish me luck!

by Luki4

It said my account was suspended due to required payment that I had made a full year before when I logged in the first time. Apple Pay failed repeatedly due to some problem with how they handle expiration dates.

When I finally made the payment directly via a credit card, NCQuickPass realized .y account was not suspended but had carried a surplus balance all along. Not a great start.

by Clydaboi3000

I keep getting “internal service error” and cant access anything useful on NCQuickPass . I only downloaded NCQuickPass because I can’t access my account via internet browser on my computer. I keep getting an error saying my password is wrong (but it’s not because it works via NCQuickPass ). I called them and was told to use chrome to access the site. Then that stopped working so I submitted a ticket via NCQuickPass and was told to use INTERNET EXPLORER, which Microsoft retired in 2022! NC Quickpass needs to get it together.

by Wraleighkat

App doesn’t work. Clicking on any option with NCQuickPass returns “Error - Internal Server Error”.

by Rchsap

Doesn’t show any history of transactions. Also can’t remove a temporary auto tag with a permanent tag.

by MonkeysInHats

Just keeps showing a
pop up with internal server error. Just about as useless as the toll roads meant to ease traffic. At nearly $5 per section in North Charlotte these guys are taking liberties.

by Hokiecub

I’ve had to reinstall this piece of trash several times. It would be much better if it actually worked. Tons of error messages.

by Hortonatc

Internal server error every time I try to open. What’s the point of an app if I have to log out and back in to use it? Typical government incompetence.

Can’t delete a transponder I no longer have.

Just use the website.

by Phirstpancake

When I open NCQuickPass all I get is a pop up screen that says Error
API returned an Error.
Please contact support!

When I try to go to website for help I get a “bad gateway” error.

Great job. 🙄

by Kj Hair Spa

Why am I not surprised NCQuickPass is crap!

by Dyigeek373763

Internal server error, epic QA failure

by AndWhatHaveYou

Come on man

by DanielB2023

Fix your app. It keeps saying internal sever error causing me to have to log out and back in each time.

by Gamer24422

Login if you can

by Alldaydrmr

Can’t make a payment

by Tee-square

Actually worse than their website. Crashes frequently, presents many to many relationships between vehicles and transponders.

by Adc123456789

Amazing how this new app makes it much easier for you to pay, yet much harder to actually obtain the services you paid for.

by Dreadsaintaxe

Logging into NCQuickPass is frustrating because it has an option for facial recognition but there is no way to activate that option.

by Engr10000

Used this for a rental car in the Chicago area. App would not let me add the rental car, had to delete my personal car first. Also did not allow me to go back in date/time for the rental car. My old IL tollway site let me add unlimited cars and also allowed to back date/time. There are times when leaving areas such as airports that you go on tollways immediately.

by Munchiemom

NCQuickPass has numerous issues. The previous app allowed the user to cancel a booking for HOV usage. Also it’ll crash when logging in at times and this will not allow the user to log in for the HOV or any other purpose for 1/2 an hour. Definitely needs the kinks worked out.

by Blind Trust Report

App has been hacke; your app downloads white; with black circles….

by Aerial Vision Productions

If you’re going to force me to give up the HOV app, you should at least make NCQuickPass a lot easier to use. I should be able to login and quickly see how much time I have left in HOV before I need to renew. The other app does that. NCQuickPass does not.

by Sd08NC

I am not happy with the fact that NCQuickPass does not simply give a one way trip total but lists numerous metered points along the way. In other words, the typical NC nickel and dime method.

But better than nothing.

by User 827467

List of transactions shows a lot of detail but not the charge value. You have to open each row to see how much you were charged. It also only goes back an arbitrary 90 days. Not sure why not allow me to see my entire transaction history of I want to. Opening notifications doesn't remove the notification symbol to indicate they were read. That's what I got by using NCQuickPass for less than 4 minutes.

by Jacki254

Although I don’t use NCQuickPass much, it is convenient to have at my fingertips. I was able to update after purchasing a different vehicle and also check my balance.

by ######## -not Telling U

I’m sure NCQuickPass went through some development and they had to work out the troubles. It works fine now, easy to use and very informative. For any new account changes I would recommend using the full website. This is best for a quick look.

by Adam0419

The new NC Quick Pass app makes account management and billing easy. The application is lightweight, fast, and simple to figure out.

by Garrettpearl

All the other NC toll apps can’t compete! This is as good as it gets. View your toll history and pay your bill. What else can you ask for?

by MujeebS

Glad this is available- easier to use than via Safari

by Estudiante De Español 04

Just downloaded while traveling to check account balance and to verify recent tolls paid while crossing state lines

NC Quick Pass •• Outstanding app!
Very intuitive.
Within two minutes I browsed and found all the information I needed on my NC Quick Pass account plus other categories I wasn’t looking to review.
Great layout. Easy to perform additional functions such as making a one time payment to pay with a different cc.
Access to pdf statements was seemless.
Thank you for this very simple, uncluttered, helpful resource. Well done.

by Krownmountain

This version is so much better in so many ways than the prior version. It’s easier to login. It’s easier to get at your statements. It’s easier to manage your credit card and make your payments. It’s just easier.

by Kimmer FSU

Love that I can manage everything on my NC Quick Pass account on my phone!! Thanks, NC Quick Pass. Outstanding!!

by Shutupanddrive94

NCQuickPass make it easier than ever to pay tolls and mange my account!

by PJEANHD

Love NC Quick Pass and the new app. So easy to update my account.

by Sc Key

I’m happy with my service at the quick pass company.

by Duckies3131

For an official government app this is great. Far better than the old website and third party apps.

by Quick2012

Having the ability to manage everything in one place is a big deal. Adding money to my account, requesting a new transponder, updating my info and seeing all of my transactions.

by KHouse79

I love the new app. This is extremely helpful and so easy to use. The employees at NC Quick Pass are wonderful to work with.

by AllthegoodnamesRtaken567

👍🏾

by Christianboy1213

Love NCQuickPass and how helpful it

by EZPASS

NCQuickPass avoids calls to the call center and provides a quick and easy way to pay my bill or make changes to my account.