Ikon Pass Reviews

Someone changed the logic so it doesn’t work unless you have an active internet connection so they can track you. All other skiing apps will let you load a map from your phone’s memory and track you via GPS until you get to the lodge and may be in wifi or cellular range. Not IkonPass! Even if you have skied the same resort before and have the base map stored in your phone, IkonPass won’t start your tracking session unless they can connect to the IKON servers to they can send you ads and collect your marketing information. Did you forget to start IkonPass until your at the top of the chair? Too bad. You don’t get credit for any runs you did in the back bowls. Skiing a new place with friends? IkonPass needs 2 minutes to collect that marketing information from your phone before you can start your session or join theirs. It’s ridiculous, especially considering I have two other apps that always start immediately.

In theory, IkonPass is incredible. To be able to track your progress, see your speed, altitude, which runs you went on, their degree of difficulty, and how many calories you burned is a lot of fun. The problem is that this service rarely works. We ski’d for 6 days and it worked twice. When I sent an e-mail to customer service, 24 hours later they said log out, delete it and then re-install it. I tried that twice and it didn’t help. Fix the bugs so we can rate it 5 stars! Without this service, all IkonPass is is one big advertisement for Ikon Pass which is absurd because I have to assume that anyone that would download IkonPass is already a pass holder. If you want to make reservations or change something you need to go to the Ikon website. You cannot do it from IkonPass .

I like IkonPass, but it loses connection and stops tracking far too often. At Big Sky last week it dropped me every time I went to Mineral Basin... I lost thousands of feet of vertical. It seems that IkonPass needs an internet connection (beyond a GPS connection) to continue to work. I hope that in the future it might continue to track while only a GPS signal is available and store that data so that when an internet connection is available it can update the additional levels of specificity.

IkonPass is a great idea and has some great features. The issue is that half the time the tracking does not want to start and will require a dance of killing IkonPass and toggling airplane mode to get tracking to start. When tracking does run, it is not accurate. I run ski tracks at the same time on the same phone and the results very widely; however, when doing the math on vertical feet ski tracks is always more accurate. Furthermore the ikon tracking (vert ft) will vary wildly between friends that are running IkonPass and skiing the exact same runs as me. Finally IkonPass has randomly stopped tracking, leaving my totals much lower than they should be.

Additional suggestion. Allow us to have ikon friends so we don’t have to send out invites to join a tracking group EVERY DAY!

Fix it to auto tacking when your lift pass tags the chairlift!!!!!!
This is the first year I’ve had this app, usually I do the epic Pass and I loved that it (EPIC) tracks every left you go on when tagging your pass to get on the lift and then you can tell your vertical feet and all the chairlifts that you’ve been on. This one is a little different where you actually have to click start tracking in the beginning and then it tracks actual runs you go on which is cool, and speed etc. IF it would actually work. I turned it on to track and it said that I only skied for 1.5 hours even though I skied about 5 hours. So now I don’t have my real stats. And it’s going to be annoying to remember to turn on the start tracking every time I ski..sigh

Another complaint is why can’t I reserve a day to ski on the mountain through IkonPass ??? Why do I have to go to the web page in browser to book?

App is ok but definitely could use some fixes. Seems pretty basic at the moment, hopefully it’ll get better....we pay enough for this pass....
Fix IkonPass !!!

The friend group feature needs a lot of improvement. Why can't I permanently add friends instead of needing to create a new session every time I start tracking? If people stop and start tracking to save battery they have to click the link every time they restart tracking to get back into the group. Additionally, having to actually hit start tracking is really annoying considering the EpicMix app is able to track via lift check in points.
Also, if someone has one account and two ikon passes (family), IkonPass can't figure out how to differentiate the two users, preventing you from tracking more than one of those people at a time.

IkonPass is generally good but a key component is flawed. The reservation system fails when you try to look at your reservations or get new ones. An error message says “email needed for this function” even though I’m signed into my email. Deleting IkonPass and reloading sometimes works but then oddly it occurs again. Ikon tech support told me just to use a laptop or go through the browser. Not ideal

Now that we have to make reservations at many resorts because of Covid, can you pls do 2 things: (1) Reduce the number clicks from IkonPass home page to get to where you can manage your reservations. I can never find it, it’s buried from the home page. (2) can you proactively send notifications to people when their ‘favorite’ resorts add or change reservation requirements? You know which resorts are my favorites. You know when reservation requirement changes are made by resorts. But I don’t, and unless I check in on IkonPass every single day and manually check, I can’t tell. Can you solve that for us? Thank you. Then I will rate IkonPass higher!

Using next to my Garmin watch I’m getting a fairly good (if not slightlygenerous) tracking for speed and runs, but I don’t expect that to be perfect. It works for what it is.

Adding friends however, is abysmal. I send my ikon pass holder friend the link and it does nothing. Tried this with multiple friends. Tweaked iPhone settings, permissions, restarted etc and nothing. Just seems to be a completely non working feature. And when I called customer service their main advice: make sure GPS is on.

No reason why this shouldn’t work, but they just can’t seem to figure that out.

The only useful function I’ve gotten from IkonPass is being able to see how many “Days Scanned” I’ve used and at which resorts. I’ve never been able to figure out how to activate daily run tracking, no “Tracking” button shows up even when I use IkonPass at an Ikon resort. I am reading in reviews that IkonPass has to be deleted and re-downloaded. So far IkonPass reports zero activity, zero vertical feet despite 7 days of skiing at Ikon resorts. I’m using the Slopes app and redundantly the Strava app to track actual activity, runs, vert, maps, top speed, etc, and those apps work at all resorts, not just Ikon resorts.

IkonPass is great when it works. However, it has logged me out of my session without any warning and the days session is gone without any hope of recovering it. Attempting to restart IkonPass and starting tracking requires an internet connection, so I couldn’t start tracking again until I got service on my phone. Since service is not guaranteed in the mountains it should not be assumed there is always an data connection.

IkonPass is amazing. The tracking and stats are really fun but my favorite part is the ability to see exactly where your friends in your group are on the mountain, even down to the exact trail or what % up a lift they are. This is a huge deal and made our trip to Steamboat so much less stressful. A game changer for any group of friends or family.

This is my first year on IKON. On my first day I thought the IKON app was better than EPIC because it was GPS driven. However, one day I skied for five hours and for some reason it stopped tracking 2.5 hours into the day. It was weird because at the end of the day I had to push the button to stop tracking, but then looking at the stats it only had a partial day. Today I started skiing at Alta then went to the Snowbird side and none of the Snowboard data was recorded. It started tracking again when I went back to Alta to go to my car. There should have been something to indicate that I would have to stop tracking at Alta, start at Snowbird, then stop Snowbird and start at Alta. Ridiculous!!!!

Finally, IkonPass only shows the recent day stats instead of allowing me to scroll back to prior days to review where I had skied.

Send your programmers back to the drawing board for some necessary improvements.

BTW the EPIC PASS App is EPIC!!!!!

Very impressed with the level of detail IkonPass captures. The issue I had was it would randomly stop tracking. If you didn’t constantly keep checking you might end the day, like I did, discovering that half your day wasn’t tracked.

Also Adding a Buddy is overly complicated. Wanted to add my two sons who are connected to my Icon account but still had to send them a text invite. Not sure why it can’t be easier to add your other pass holders.

The Ikon app is definitely better than the Epic Mix app. The buddy tracking system is incredible for when you have a big group of people!

However, there is one thing that the Epic Mix does better. On there, you can filter runs by different criteria to show up on the map, including only showing groomed runs. Thats really useful for people searching for the nicest runs of the day.

Great app for tracking if you have the pass.

Could be we some friends improvements on Apple Watch— cannot both use watch for tracking and join a group of friends tracking.

Would love to track on app and have heart rate monitored on watch, instead you need to hack it and do a workout on watch while tracking on phone app to get accurate calories and heart rate

I have used IkonPass all season 60+ days. It worked great until about two weeks ago IkonPass stopped about every 10 minutes. I have to “rejoin group” and end up loosing at least half of my activity for the day. I see by the recent reviews I am not the only on having problems. I have repeatedly tried every fix to no avail. I hope it can be restored to the way it worked in December and January.

Wish I could see map data of where speeds were hit, although I understand why Alterra didn’t want to implement that feature since it could lead to reckless skiing. Sometimes the trail and lift information don’t always pull up the list of what is open and closed.

Love IkonPass especially the tracking feature. Was sad to see that one hour of our day was not tracked yesterday. We were skiing under the gondola at Winter Park from Hughes to Norwegian, attempting our top speeds. And IkonPass just would not track here. Would also love to add the pass barcode so that if I don’t have my pass I can still get food discounts. They scan the barcodes at Winter Park.

I was so stoked when IKON came out with IkonPass. The tracking works great, I love having access to all the trail maps, and the weather updates are nice too. Seeing how many days I’ve used and where I’ve skied is great too.

The only thing that drives me nuts is that EVERY SINGLE TIME I open IkonPass it asks me to enable push notifications. I DO NOT WANT these notifications, but every time I look at IkonPass I have to close this out. So frustrating and annoying.

Love that IKON got its own app, but so far have been disappointed in its functionality. I’ve used the EpicMix app for years and have never had issues with it showing the vertical feet, lifts, etc. and so far I have been skiing 6 times at 4 different Colorado resorts with IKON. The only information it has show is my total days and destinations, no other stats load. I’ve made sure location services and data is on, still no difference. Hopefully they fix this soon or I’ll stick to SkiTracks.

The track your friends feature is my favorite. Well designed. It eliminates the constant calling and texting when you’re trying to hook up with other factions of a large and unwieldy group!

The previous version never ran for a day without crashing, throwing away my credentials and my group and not restarting. The max speed thing is pretty cool, though there’s no leaderboard for that. I like the way it knows you hit the park because it’s not just tracking your lift rides, unlike the competition. Now we just need cameras by the jumps.

Maybe It’s because we’re able to ski Alta, Snowbird, Brighton and Solitude in one week of a Utah vacation, but this is the best investment we’ve made.

Helps that we live in the east and already have weekends set up at Killington, Loon and Sugarbush. The best of the west and East.

I like IkonPass it’s got some cool features that the epic mix app doesn’t have; however, I think it’s incredibly lame that it can’t start tracking by simply being scanned on the first run of the day like the epic mix app. Fix that problem and IkonPass is fire!

Great app but very often after I click track IkonPass untracks my runs for me

App has a lotta cool features. Tracking doesn’t seem to work. Unlike ski tracks or the epic app which work great. All it does is show the days you have skied and destinations. App can be glitchy at times. Fix the tracking issue and IkonPass could be great.

Love IkonPass but wasn’t able to track until my 8 or 9 day and the first ones still haven’t shown up for my daily tally total

I really like how you can track your friends and clock in your top speed!

App needs work. Super slow and in accurate. Mph def doesn’t work

Chews thru battery on iPhone

This is lame, you need to turn on GPS to b record vertical miles. You could have simple record miles by tracking lifts. Epic pass does that. No one wants to drain battery and leave GPS on.

Live tracking is a total battery killer. Went from 80% to 10% in 2 hours of tracking. Optimize IkonPass if you actually want skiers to make it through the day

I had hoped to use IkonPass to count my ski days this year but sad to say IkonPass hasn’t accurately tracked my actual ski days and when I called (twice) to ask Ikon to correct the day count they didn’t do it.