Priority Pass™ Reviews

PriorityPass seems to work just fine. I’ve been enjoying this lounge program and app for almost four years. It’s great to have lounge access in so many airports, especially since Amex lost so many of its airline lounge partners. I have long been frustrated about such limited lounge access when I’m in Australia. The $36 credit Priority Pass has arranged at various cafes and bars in that country’s airports are a welcome compromise. Prior to this recent update (Dec 2018), I could have rated PriorityPass more favourably, however... the good people at Priority Pass have recently decided to lunch a discount program, whereby we members are offered small discounts (10% off this or that, buy a 30 min spa treatment and receive an extra 5 mins, etc). Discounts are great, but unfortunately they’ve shoved them into the same section as the lounge listings. Case in point: check airport LGA (NY/NJ LaGuardia). It looks as though you have options at three terminals. But after you waste 10 mins with your slow airport data, you realise there are no actual lounge partners; just 10% discount coupons at places you wouldn’t care to shop. I understand the need for PP to build additional revenue streams, but could they (you) please not do it in a way that compromises the usability of your program and app..?! Maybe move offers to a different tab, where I can choose to peruse or ignore them. Cheers.

I had Priority Pass for one year and managed to use it once at LAX (Alaska Air).

The common theme was that the lounges refused Priority Pass customers anywhere around peak times (e.g. 10am to 2pm, then 4pm to 7pm) and only allowed the particular lounge-membership customers. PriorityPass was no help in this regard.

I had also provided memberships to my adult son and two adult daughters with the hope that their travels would be more pleasant. Same story, more blackout periods than access to lounges.

When I think of Priority Pass I think of my adult daughter calling, crying, from the airport after being cattle herded between canceled flights and having to spend most of the night in the Airport. What tipped her to tears? A rude and snobby refusal from the only Priority Pass “accessible” lounge open. PriorityPass said the lounge was open to Priority Pass members at the time period… the stringy blond door-Nazi said otherwise.

At least if PriorityPass and service could tell you the Priority Pass Members hours of access for any given lounge in ** real time **, it could set expectations early rather than having to trudge all over hill and dale in O’Hare looking for a lounge that will admit Priority Pass members.

Two stars because PriorityPass results in great cardio workouts racing around airports trying to find a lounge (that might let you in) before your next flight!

Low Priority, I’ll Pass

Update: within days of me identifying this problem the developers fixed it and it is working fabulously! So I have updated my rating to five stars, especially for the responsiveness of the developers.

I have used PriorityPass for years now with no problems at all but since they updated to this latest version neither me nor my husband are able to log into PriorityPass rendering it useless for us. We have no problem logging in on the website, only PriorityPass . Fix this problem and I will bring you back to a five star rating.

I’ve been member of priority select for many years but honestly I only had three times ever using the lounge because of one of the following:
1. There isn’t any lounge at the terminal (which is always true for all my domestic flights from LGA)
2. Priority app purposefully provide extremely vague instruction on the location of the lounge, e.g, “Concourse E on level 2 and it’s straight ahead.” Ahead of which direction? Between which two gates or any specific nearby store? Any maps help to locate?? Just useless instructions that I guess is on purpose so that they don’t get too many visitors.
3. Got denied because they are only open to first and business class passengers only. This is true especially for name brand airline lounges. PriorityPass doesn’t have any way to figure out which lounge is available for regular passengers with priority pass like us.

I travel a lot and forgot my physical card at home. I called the Priority Pass number and they said that because I got the service through my credit card, they don’t offer the digital pass but I can call my bank to ask for it.

Guys, it’s 2019. I can pay for my groceries without cash or physical credit cards and link my headphones to my friggin watch and listen to music without WiFi or cell data. How is this a luxury service if you’re still stuck in the 90s requiring busy travelers to carry physical cards with them, and not only that, actually have the digital option available to only certain groups of users and make it hard for them to even find the info they need for this?

I give 2 stars for PriorityPass providing info about the lounges.

While I don’t travel that often I’ve tried using Priority Pass a few times over the past few years. It was always either the wrong pass level or I forgot my physical card. On a trip through Copenhagen I again didn’t have my card, but looked on PriorityPass Store and found the Priority Pass App. #lifesaver. I ended up delayed for several hours and the lounge made it as nice of an experience as you can have with a delay. So happy I tried again

I’m still waiting for Priority Pass to add back the ability to off-line the information— we were told that would come back, is that ever going to happen?

I wish it would remember recent searches.

I really wish there were separate sections for the “offers” and for the lounges. You all know perfectly well nobody joined Priority Pass for the offers...we join it for the lounges, and I don’t think I know a single person who actually gives a darn about the offers. It is annoying to look up an airport (BWI, for example) and see all five concourse is listed. Then I have to tap each one to see which one contains the lounge. This is not helpful, it is annoying. It should be lounges and offers as separate categories, then show which concourses have those things.

After standing in an absurd line to drop my bag, I thought that at least I would be able to go rest in the lounge that I pay for. I have PriorityPass on my phone so I don’t carry the card (yet another card to carry). I saw that PriorityPass was updated 2 days ago for bug fixes and improvements. Now I sit here and see PriorityPass spin and spin. Nothing happens. It starts but hangs. I have tried switching to WiFi but it still doesn’t work. It isn’t connectivity because I am able to access the web. That is how I am leaving this review.
This is a situation where it earns a single star. If it wasn’t a good interface or something that would be a 3 star or 4 star app because it has one job. Get me into the lounge. When it can’t do that one job, it is a completely useless app. Thanks for nothing.

So I have had a digital card for the last couple years. Logged into app today and clicked digital card and the camera came up. We must verify who you are. Camera opens up and say play with physical card in front of camera ? I don’t have the card anymore. So I no longer have the digital card to use. Called support line and they were unaware of what to do

Please note that not all our Members are able to use the Digital Membership Card at this time. We are working hard to make this feature available to all our Members through updates to them Priority Pass app. If you do have a Digital Membership Card, we highly recommend that you carry your physical membership card with you when you travel, as a back-up.

This from their website says it all. It’s been months since they took away digital card support. Either they are not hiring the right people to fix the problem or they are not making enough money from all these premium credit cards to pay for storage of these digital cards in the cloud.

We are a member of Priority Pass traveling from the US to Morocco, laying over in Charles De Gaule, Paris, for approx. 11 hours. We went to Explore Paris City for most of the time and thinking about relaxing in the lounge before boarding the airplane at 6:35PM. To our surprise when we arrived at the Yotel Lounge, there is a limitation of 3 hrs in the lounge, which is unheard of, furthermore the refreshments, snacks & beverages, are so minimal. Not a lot of selection and they are in a vending machine....are you kidding me??? This is way substandard compare to the other Priority Pass Lounge I have ever visited. We managed to relax with the 10 euro allotment beverages/snacks. But if we have to rate this lounge...it will score a POOR. Being in Paris De Gaule Airport, the facility has to be upgraded to be comparable worldwide. Thank you.

Have used this program and app for over 7 years, the most recent iteration of PriorityPass is extremely hard to navigate in terms of clear information— for example, I’m at LAX and pretty sure we have at least one lounge at TBIT with KAL. In the old days you would’ve clicked LAX and a list of eligible lounges would show up. Now all I see is a map— and that map doesn’t even show lounges? What the heck is up here, devs? Or did we just lose all access here in LA? 😂💦 Please give back the clarity of just telling us if we have lounges in our airport or not. That’s the primary reason for your apps existence. Thx.

The Priority Card is only good if the airport lounge accepts it or the lounge is not full. This limits availability. One time when my flight was delayed and it would have been so nice to kick back, the lounge was full, but there was lots of room. It appears that they give priority to other lounge pass providers. Alaskan Airlines at SeaTac no longer accepts the Priority Pass. Maybe Chase should consider improving their contracts with the lounges so that they are available more often.

PriorityPass UI is very streamlined and intuitive to use. After using PriorityPass regularly, I’ve noticed there could be a few tweaks to reduce repetitive actions.

1. Suggesting nearby airports/lounges on the main screen based on your location.

2. Often times I’m switching between my digital boarding pass and PriorityPass to confirm my terminal/gate. Whenever you leave the priority app, your progress is lost causing me to find the airport again. This frustrating when booking multiple flights and trying to align flights or layovers with airlines and terminals you have access to through priority. If PriorityPass would remember your progress before switching out, it would be very helpful. In conjunction with #1 this could save time and enhance the user experience. Perhaps including recent searches on the main screen would help too.

Thanks!

While PriorityPass is perfectly fine for quickly finding the lounges and restaurants available in the particular airport I'm in, I'm greeted with "We had a problem trying to add your card to the wallet. Please try an when you are online," anytime I try to add the mobile card to my Apple Wallet, thus still forcing me to carry my physical Priority Pass card around with me - even after removing and reinstalling PriorityPass .

Wife and I are in San Fran Int’l Airport at Yankee Pier. I’d never used my AMEX Priority Pass Card before so I just left it at home. Registered, Downloaded this...all in the restaurant (They were extremely fast at bringing the food out btw so if you’re in SF come here!!!) after digging through my emails and getting my member # I had my Digital Priority Pass in minutes and got $56 in free food/beer for the both of us!!!

App was functional but reversed to go downhill (changed from 3 to 1 stars). It is clunky and there are a lot/too much navigation. You have to wade thru Offers to find lounges.

You cannot select to search for lounges or offers at the start. So you search in Seattle and have to wade thru all the terminals to find only two lounges (and the (usually goofy 10%) offers in all if them. An airport with 5 terminals may have one or no lounges - but you have to click each to find that out. REALLY? Separate lounges from offers at the initial search - it shouldn’t be this complex or arcane.

Available Lounges seem to be reducing in number, particularly in western US :(

no ability to reserve space until you are at terminal. We have been using this service at Orlando I to for many years and this is the first time we could not get in at all. They also had no time frame for how long it would take to get access.

What is the point of having the lounge pass if you can not use it. If space is too limited they should put a time limit on people in the Lounge so more can have access . No update on availability, they said they will text us if space opens up. This may be the last year we keep this card

PriorityPass is okay; however I cannot recommend this program or service.

I arrived at Orlando International Airport at around 2:00 pm and proceeded to The Club MCO as directed by PriorityPass . I stood in a short line where guests were allowed in, then I was told that I would have to give my name and phone number to be added to a waiting list. I did
and then proceeded to the Delta Sky Club lounge, where I worked in comfort for three hours.

Then I went back to The Club MCO, where again other people were being let in and, again, was told that I would have to out my name on a list with an expected wait time of two hours. I also checked, and the list was blank, even though I added my name to the list three hours prior and was never called.

I am giving PriorityPass only one star because it obviously does not fulfill its intended purpose, to allow Priority Pass members access relax and enjoy Priority Pass lounges.

I am going back to the Delta Sky Lounge, where I am a welcome member.

Recently completed a trip to Ireland. The departure travel included a connection at London Heathrow.

The Chicago (ORD) international terminal 5 lounge called Swissport was only admitting first class and business class members. That doesn’t seem right; this app should work to make them honor all pass holders.

Heathrow was great for us. The lounge soon reached capacity and needed to limit access for later arriving members.

Returning from Dublin, we connected through Philadelphia. In Dublin, the T2 lounge was closed (Covid staffing reasons..); T1 was who knows where? An airport worker incorrectly pointed us to a lounge called 51st and Green. It was after pre-American clearance. When we got there, they said they could only accommodate first class and business class. We were directed to go to T1 , which would mean we would have to go through certain security gauntlets once again. We declined to do so.

Philadelphia- this app doesn’t offer a longe experience.

Frequent bugs that almost seem like they want to make it more difficult for people to make use of their memberships. Worst one at the moment is every time PriorityPass is launched my screens brightness is turned all the way off so it’s difficult to even see it enough to get to the setting to turn the brightness up. PriorityPass frequently logs people out and doesn’t recognize known good passwords which may not be PriorityPass but backend services. But there is no reason for such frequent forced log out and deletion of login account from PriorityPass .

LAX is not priority pass card friendly.
KAL lounge is the only lounge listed for the Bradley international airport but they only accept the priority pass card after 11am. No use for a passenger like me who arrived there at 9am. I walked all the way to terminal 6 as Alaska lounge was on the list. When I got there, however, Alaska lounge had a notice stating that they would not accept the priority pass card due to limited capacity. Los Angeles is not a good place to change flight for the priority pass card holders. Updating the list would reduce the inconvenience.

I am disappointed with how widely the program is accepted, even at advertised lounges that won’t permit entry outside of times that are not specified on the site/app. I’m noticing an upsetting trend that so many lounges are leaving the program or changing the hours of accepting program members to only inconvenient times. Then, the program cannot get any new lounges into the fray, so they only offer you a discount at an overpriced and poor quality airport restaurant. For shame. It would be better to charge us more in dues and have wider and unconditional access to lounges than the crappy plan that is currently implemented.

With the new version, is very cumbersome to see all available lounges/benefits available at an airport with multiple terminals (e.g., ATL) because you have to tap through each terminal individually. Who in the world thought that was a good idea? Developers, if you feel like you really need an additional screen to select a terminal, please add add a "view all" option. Or better yet, skip the terminal selection screen and just display all available benefits with the ability to filter by terminal if needed - don't make PriorityPass more frustrating to use when I'm navigating through a busy airport!