Contact TradeLocker Support
Company Name: Riverna Limited
About: Unlock your trading potential with TradeLocker, the next-generation platform
tailored to your needs!
TradeLocker is the next-generation trading platform,
developed by prioritizing the requirements and preferences of over 2 million
traders. It is trusted by more than 25 broker white labels and 23 white label
prop firms.
TradeLocker Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with TradeLocker. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact TradeLocker. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Riverna Limited
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit TradeLocker Website
Privacy Policy: https://tradelocker.com/privacy-policy
Developer: TradeLocker
Read 3 Customer Service Reviews 😭😔💔
What NEEDS to be fixed
by Jebo Te Patek
The software and website are great, BUT there are a handful of major issues. Once these issues are resolved, and it actually performs and functions like TradingView this will be a game changer! And 5 star worthy.
1. Switching from web, to iPhone or iPad the custom charts reset, nothing can be saved, nothing will sync. Start from scratch every time. I also have to constantly change my time zone to UTC-4 ( New York)
2. Chart (Full screen) Works on web, but on the iPad app it will not open full screen, chart is tiny. Also when in full screen the side menu on the left disappears. Should be able to open/close trades in full screen, adjust TP and SL as well.
3. Time Frame, I scalp NAS100 and US30. TA on higher time frame, entries on 30 seconds with tight SL. Anything below 1 Minute does not work. Making it very difficult on entires.
4. Biggest Mistake, is taking too long to fix these issues. Hopefully this doesn’t take 1-2 years to properly fix, unfortunately by then I won’t be waiting around, and neither will others. Competitors are starting to implement similar things, and if MT4 and MT5 integrate TradingView and it’s features it’s GAME OVER for everyone. That would allow any broker, regulated or not to use TradingView in Meta Trader, killing off the need for anything like Tradelocker.
Not ready yet
by Lucca031
It looks good because they use the tradingView interface but unfortunately it’s very bad on mobile. You can’t switch time frames no matter how many times you click on it or reinstall the app. Only 1 minute and daily chart available. Also feel free to compare where price is at before entering, I literally have screenshots of XAUUSD of both screens at same time and the one for this app shows a completely different price in real time. Not just a pip or two like 20 so I don’t know what’s up with that. If your looking to be serious I would recommend just regular MT4 with KOT or another mainstream broker not this one as it’s not ready yet but you know how these companies are being ready doesn’t matter taking your money is priority
Horrible
by Wise C
TradeLocker is not reliable and constable is having connection issues. There’s have been several times I’ve been in trades and the app and website completely shut down and don’t allow you to login. It’s too much stress. The platform definitely needs some adjusting.
Have a Problem with TradeLocker? Report Issue
Why should I report an Issue with TradeLocker?
- Pulling issues faced by users like you is a good way to draw attention of TradeLocker to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a TradeLocker customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using TradeLocker.
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