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About: Unlock your trading potential with TradeLocker, the next-generation platform
tailored to your needs! TradeLocker is the next-generation trading platform,
developed by prioritizing the requirements and preferences of over 2 million
traders. It is trusted by more than 25 broker white labels and 23 white label
prop firms.



TradeLocker Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Riverna Limited



Verified email ✔✔

E-Mail: support@tradelocker.com

Website: 🌍 Visit TradeLocker Website

Privacy Policy: https://tradelocker.com/privacy-policy

Developer: TradeLocker








3 Most reported problems 😔💔

3.9 out of 5

Do Not Use This!!!

2024-03-31

by Zues_Ordaz

I initiated a trade via my phone, setting both stop loss and take profit. While monitoring, the screen suddenly went black. Despite refreshing and restarting my phone, the app remained unresponsive. Switching to my computer, I found the trade still profitable with all settings intact. However, later, I received a notification of challenge failure due to max drawdown, attributed to the stop loss malfunctioning. Support declined assistance without recordings, which I didn't have since I didn't anticipate platform issues. It was a Huge mistake to trust these people! I recommend seeking a more dependable platform.

Needs a money back guarantee

2023-12-29

by 444Juju444

The app looks good. The app does not function properly for long. App continues to crash in the middle of trades. My broker MADE me change to this platform. I have no option yet my trades are clearly being manipulated by these crashes. Who is going to pay my money back? All the responses I’ve seen are insensitive to the economical climate. We don’t have money to lose. Fix it or close it. This is absolutely not okay. I suggest switching brokers and moving back to MetaTrader. LISTEN to the reviews. The rating is not a lie.

What NEEDS to be fixed

2023-12-11

by Jebo Te Patek

The software and website are great, BUT there are a handful of major issues. Once these issues are resolved, and it actually performs and functions like TradingView this will be a game changer! And 5 star worthy.

1. Switching from web, to iPhone or iPad the custom charts reset, nothing can be saved, nothing will sync. Start from scratch every time. I also have to constantly change my time zone to UTC-4 ( New York)

2. Chart (Full screen) Works on web, but on the iPad app it will not open full screen, chart is tiny. Also when in full screen the side menu on the left disappears. Should be able to open/close trades in full screen, adjust TP and SL as well.

3. Time Frame, I scalp NAS100 and US30. TA on higher time frame, entries on 30 seconds with tight SL. Anything below 1 Minute does not work. Making it very difficult on entires.

4. Biggest Mistake, is taking too long to fix these issues. Hopefully this doesn’t take 1-2 years to properly fix, unfortunately by then I won’t be waiting around, and neither will others. Competitors are starting to implement similar things, and if MT4 and MT5 integrate TradingView and it’s features it’s GAME OVER for everyone. That would allow any broker, regulated or not to use TradingView in Meta Trader, killing off the need for anything like Tradelocker.


Have a Problem with TradeLocker? Report Issue




Why should I report an Issue with TradeLocker?

  1. Pulling issues faced by users like you is a good way to draw attention of TradeLocker to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a TradeLocker customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using TradeLocker.


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