Contact HARNA Support

by Calista T.

Honestly, I never write reviews, but this is ridiculous. I was suggested the quiz for this app on google so I decided to take it and then when I was urged to buy a package to use the app I thought maybe it could be helpful so I purchased the package for $15 because it was “on sale.” The very next page urged me to get the “extra package” for $50 which I did not want to pay, so I tried to search for a button that allows you to skip to the next page and there was nothing that allowed me to do that! I thought maybe if I clicked the button for the package I could just cancel the transaction when it asks me to pay (I used apple pay) but no, it immediately charged my card. I emailed the support email to get a refund, which I was happy to hear back from, but fair warning, you are not going to talk to a real person, they utilize ai (which they are transparent about in the email) which is fine but slightly annoying not talking to a real person. Thank you if you read this and I recommend trying a different app that doesn’t force you to buy extra expensive packages if you don’t have money to spend willy nilly. The nike pro app is a great app with great workouts of all types that I used to use for a long time! And it can be used for free.

by Giathe1

I originally downloaded this app because I saw that it tractor workouts through your different different cycles beer different faces of your cycle. However, after using it for about a week I came to the conclusion that I did not like it because it doesn’t track your workout and the way that I thought it would it seems to me that most of the workouts are home-based don’t require equipment and that’s not what I thought that I was downloading or purchasing when I signed up for subscriptions to this app one of the reasons that I went with this app over, others is because it said that if customers are consumers were unsatisfied with the purchase you would be able to receive a refund and after contacting support and requesting that I am I was presented with a bunch of rules and regulations and basically parameters that were not introduced in the first place regarding refunds, and I’m unable to get a refund for the first month of this application or subscription that I do not like so steer clear go with whatever other option you’re interested in not this one!

by NiiiinaS!

Upon viewing this app come across my ads in the safari, I thought why not give it a try? It can cater to me and tell me what exercises to do to lose the pounds I want. When you go to purchase, they get you with the $.50/ day and who wouldn’t want that! Then when you go to pay it’ll say $15. Makes sense, probably a monthly payment and that’s what you pay to start. No problem! The problem is the additional $40 charge randomly even when your account subscription is still pending an hour later!? So I go to request a refund and they say nope, you have to be a member for two weeks and actually use the app before we can even consider a refund, and you have to like it too. What kind of app is that?!! Very disappointed. Even after contacting support they just say sorry you didn’t read the terms good enough to know we’re not gonna help you get back 40 some dollars you wasted for nothing, even thought you just purchased the app 3 hours ago and don’t intend using it. Absolutely stupid. Do better