Purple Carrot Reviews

App could use a direct link to customer service. I contacted customer service four business days (6 days total) before my order was being delivered notifying them that an old address was being used. They let me know a one time courtesy update would be made but couldn’t guarantee the update. I also sent a customer service request directly to OnTrac the delivery service. It was still delivered to the wrong address. I was gifted a gift card and it’s just been a headache experience trying to get things sorted and I’ve been pro active with customer service. Redeeming the gift card wasn’t a smooth process which lead me to creating a duplicate account that started this mess. PurpleCarrot could offer more clear details like the address it’s being delivered to up front instead of hidden so I could’ve caught the issue earlier. Customer service team is responsive but the product needs help.

Terrible app that doesn’t let you access itemized records of your purchases or customer service through PurpleCarrot . You have to use email for that.
PurpleCarrot reminds me of the food, shiny plastic bag over subpar ingredients and terrible customer service.
Almost every meal was a 4 out of 10 but cost the price of a 7.

App functionality was great before the latest update. Now all I can do is log in and change upcoming meals/deliveries but I’m not able to view my account details or past deliveries. When I try to X out of the upcoming screen it just logs me out. It also won’t stay logged in.
Frustrating to have to log on to the website to view account info or look for past recipes. Please fix!

Please add a “logout” button. Right now the x mark logs you out when you expect it to navigate back to the last page visited. For example, when I am looking at a recipe and I click the x mark it logs me out instead of taking me back to the meal selection page. This will make PurpleCarrot so much user friendly.

There is no customer service. This is not like HelloFresh, if your order is wrong or missing something it’s just too bad and you’re out the money. Also you have no control over what day this ships. There is an email address provided to contact and no one will ever reply. Get it together purple carrot. I like the food and the recipes are super easy but I’m getting very frustrated with the lack of communication avenues.

The recipes are great. The delivered ingredients are terrible. My first box had black slimy thai basil and a soft slimy rotten cucumber. The ice packs used were nearly completely melted. I believe the problem is the boxes are packaged and held in hot areas for over 24 hours before they are even taken to the delivery company ( on-trac). My box that is supposed to be delivered today has been in a hot van ( currently 86 degrees outside) for 10 hours and still has not been delivered ( according to tracking). I am certain my second ( and last) box will be the same…. Rotten inedible ingredients!

You can’t choose what day they deliver. Your only option is to wait for them to deliver sometime between the hours of 8am and 9pm on Tuesdays except for when it comes on Wednesday due to high volume…

To go with their inconsistent deliveries, the food items are also inconsistent. Sometimes the food is good sometimes the food is bad. You never know what your going to get in the box.

Customer service should have been more helpful, or at the very least, show compassion and understanding for my circumstances.

We’ve been using Purple Carrot for a few weeks now. We were with Hello fresh but there weren’t enough vegan gluten-free options. I love the variety and the quality of the ingredients and recipes with Purple Carrot. However, there is no human to ever help you with anything. You can only text or email but They do everything they can to use an automated AI type assistant. Nearly impossible to get a true human. hello fresh was great about customer service. And it was very easy to report missing ingredients or recipes. also delivery has been sketchy. We told them that they should never leave packages outside of the driveway gate that they should always be left at the front door and twice now we’ve had this issue where they left it out by the side of the road. One time the box was falling apart. I’m giving them three stars for these reasons. Although I do think they have five star recipes and ingredients. I hope that delivery mishaps and issues logging into their website do not continue to happen.

I’m not able to update my meal selection with PurpleCarrot . Stopped working a couple of weeks ago.

I like that it has breakfast lunch and dinner choices also like that I can choose microwave or make it my self. Had green chef for a while but find this a little cheaper and even has snack option best part all vegan. Glad I switched. Will say it would be nice to rate the dishes some are not so great.

This program has been a fantastic way to introduce vegetables and new spices to our familiar repertoire of family meals. I offer the Purple Carrot recipes as an appetizer and all 7 of my kids are open to trying them. (3 kids are hooked! )

It began during the pandemic when my California sister stayed with us and had her Purple Carrot boxes sent here. I’ve been ordering ever since.

As a primary care physician, I offer free boxes to my patients.

Thank you for making your meals extremely palatable and affordable. We rarely go out to eat & with your options, we sample a different country each week.

I started my orders this week. I was a little intimidated when I got the first box. 3 meal kits - OMG- could I do this . Well the answer was a big YES . The ingredients were fresh and proportion to my meal and the instructions were simple to follow. But most important is the food is amazing, healthy and delicious - Thank you

I have ordered many boxes. Out of all of them this one is the best by far. I love the flavor. I would think of the things they put together. I am learning to love certain vegetables and they show me unique ways to add amazing flair.
I absolutely recommend!

I live a very busy life. If I did not have the convenience of purchasing meals without going to the grocery store I would order takeout practically every day. Being able to meal plan your week and have those ingredients shipped to your house packaged for each meal really helps cut cost and time.

So glad to see the update with current week’s recipes. Thank you for listening.

Love the Purple Carrot recipes (especially the “Less Prep” options) and glad to finally have an app to more quickly navigate to see which meals I have this week.

Would be nice if the Home Screen had this week and last weeks meals, as on Sunday it starts showing next weeks meals before they’ve arrived (and before I finished the last week’s).

Just noticed an update that includes some more details about the meals while in the Menu view, like what is high protein and what requires less prep to cook. You used to have to click into each item for some of those details, but now they're right there. Super useful for deciding what to pick for the week! Also looks to be some nice design changes. ty :)

App is easy to use! I love how convenient it is to view my meals and recipes on the go. Def recommend to stay up to date.

I despise meal planning and generally dislike cooking as well, but am extremely health minded, so Purple Carrot has been my saving grace. It’s made feeding myself stress free, straightforward, and delicious. I now have more time for things I enjoy, and it’s just improved the quality of my life immeasurably.

I’ve tried all the meal kit services and Purple Carrot is really far and away the best overall, but also the best for vegan and gluten free options. Love that they have an app now too!

I’m not strictly vegan, but I wanted to learn how to cook more plant based meals. Boy, this meals service is fantastic. It’s creative and I’ve learned so much. There have been a number of meals where I was a little intimidated by the ingredients, but I tried it anyway and it was delicious. Then other meals are just plain comfort food and I don’t even miss cheese. Amazing!