Contact Purple Carrot Support
Company Name: Three Limes
About: Purple Carrot delivers a plant-based lifestyle without compromising on taste.
Our weekly menus of plant-powered recipes, grab-and-go meals, and pantry staples
are unmatched and delivered directly to your door.
Purple Carrot Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Purple Carrot Website
Privacy Policy: https://www.purplecarrot.com/privacy
Developer: Purple Carrot
3 Most reported problems 😔💔
Food is good, service is frustrating
by Sdl2019
App could use a direct link to customer service. I contacted customer service four business days (6 days total) before my order was being delivered notifying them that an old address was being used. They let me know a one time courtesy update would be made but couldn’t guarantee the update. I also sent a customer service request directly to OnTrac the delivery service. It was still delivered to the wrong address. I was gifted a gift card and it’s just been a headache experience trying to get things sorted and I’ve been pro active with customer service. Redeeming the gift card wasn’t a smooth process which lead me to creating a duplicate account that started this mess. The app could offer more clear details like the address it’s being delivered to up front instead of hidden so I could’ve caught the issue earlier. Customer service team is responsive but the product needs help.
Latest update broke the app
by RebeekaV
App functionality was great before the latest update. Now all I can do is log in and change upcoming meals/deliveries but I’m not able to view my account details or past deliveries. When I try to X out of the upcoming screen it just logs me out. It also won’t stay logged in.
Frustrating to have to log on to the website to view account info or look for past recipes. Please fix!
Terrible Experience in Total
by SmithDough
Terrible app that doesn’t let you access itemized records of your purchases or customer service through the app. You have to use email for that.
The app reminds me of the food, shiny plastic bag over subpar ingredients and terrible customer service.
Almost every meal was a 4 out of 10 but cost the price of a 7.
Have a Problem with Purple Carrot? Report Issue
Why should I report an Issue with Purple Carrot?
- Pulling issues faced by users like you is a good way to draw attention of Purple Carrot to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Purple Carrot customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Purple Carrot.
