Contact Francis Energy

Contact Francis Energy Support


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  2025-05-16

Francis Energy Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



Verified email ✔✔

E-Mail: talexander@hbstrategies.us

Website: 🌍 Visit Francis Energy Website

Privacy Policy: https://francisenergy.com/terms-of-service/

Developer: Francis Energy








3 Most reported problems 😔💔

1.0 out of 5

Absolute Garbage

2024-04-04

by GeorgeSears2001

Their chargers never work. Their app never works. Their website doesn’t work. Suddenly the password I use is incorrect somehow, and no matter how many times I do the “Forgot Password” option to change it, whether through the app or website, I never get an email to do so. Nothing in my spam folder or anywhere. They also never responded to any of my emails for customer support regarding their chargers not working.

If you have similar issues with this company, file a complaint with the Better Business Bureau and the Attorney General of Oklahoma. Action will be taken if they receive enough complaints.

App immediately crashes.

2024-03-30

by Thsjdlannd

The app will not open without crashing on iOS 17.3.1

Never again

2023-08-04

by Casiebrooke

Was told all 5 chargers had hardware issue. Drove 10 miles when I only had 13 left to another Francis energy station. Same thing “permission failure” I’m currently at a hotel waiting on my car to drop charge from a light post in a small town that took 45 minutes just to get an Uber. But don’t worry it’s Friday night and someone will get back to me in one business day. These chargers never work. Ever. Dangerous bc I’m in a seedy motel with my 10 year old due to this.


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Why should I report an Issue with Francis Energy?

  1. Pulling issues faced by users like you is a good way to draw attention of Francis Energy to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Francis Energy customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Francis Energy.


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