Contact Chevron Support

So I just tried signing in to pay at local chevron which has been my go to place for years. The app just stays on main screen with options for everything except log in. I finally found a manage account link in this atrocious user interface and signed in. Upon signing in it only gives me option to find local stations but had my address as 0 miles to station. It would not register that I was at the station now. Signed out and trying to sign back in with Face ID and password was a no go. The account is compromised. Set to help me reset password and after ten minutes. I email or text. Registered new account under my wife’s email but wouldn’t let me continue because the app is now only for chevron advantage or business credit card payments. Very misleading changes in what used to be a simple app and mobile system. You’ve now lost a multiple year user and customer at chevron.

Card I’ve used every time here without a hitch first ask me for a 6 digit pin sent to my phone which I verified no problem, then it asks me for a 4 digit pin that I was never sent nor created so it declined me gas…I exited out and tried again same thing. So finally I shifted that card to my Apple Pay Card and finally no problems nor did it bother me for a single code…ridiculous. This late at night it should work quickly and smoothly especially with the same card I’ve used more times then I have fingers at my neighborhood gas station I use half a dozen times a week with the same card it declined twice. I won’t use this App again if continues to give me this issue. Especially since it’s my only choice considering the employees choose to leave every day at/or before 9:00p, must not like making money cuz this is one of the busiest gas stations I know of.

Don’t waste your time. Loved the original version of this app, but then recently it said I needed to log in. When I did, it insisted on my phone number instead of my email, tried to get me to agree for Chevron to send me texts (I didn’t), and then set a default of Apple Pay. That’s not what I wanted, but it would not let me enter my Chevron account. There is a button for that, but it just sat there doing nothing, so I said, “okay, that account works.” Went to fill up, everything was like before at first, then suddenly asked for my PIN. PIN? What PIN? Apple Pay uses finger or face ID. That was the last straw — too many hurdles, hassles and obstacles just to buy gas. The idea with mobile device payment is to be easier than using a card. Since it’s easier to use the card now, I deleted the app and will not use again.