Shop New Era Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of New Era Cap
Verified email ✔✔
E-Mail: questions@neweracap.com
Website: 🌍 Visit New Era Cap Website
Privacy Policy: https://www.neweracap.com/pages/privacy-policy
Developer: New Era Cap LLC
3 Most reported problems 😔💔
Not honering there promotions bad business
by Hex From The Boggie Down
When I recently placed my order and was ready to check out and applied my coupon it took off the 20 percent at that point I realized that there might be something else I liked so I decided to check out the following day when I went to check out the coupon was gone when I went to reapply it wouldn’t let me I tried various other coupons and wouldn’t let me apply however if I would’ve checked out the night before the coupon would’ve applied the coupon was not expired so therefore I will not be doing any future business with you and not recommending anyone to this company matter of fact when my order comes I will be sending it back this is not good business practice I am very disappointed I hope someone takes out the time to actually read this
Do you test this stuff before you foist it on us?
by Nick Name Taken Choose Another
You know what’s not great? When you choose a section to shop in and the page loads 5-10 times. It’s something you should be embarrassed about and should have found in routine testing….the kind you do when you care about your customers.
You know what else is not great? Seeing a cap you like in a New Era ad, then choosing the “click to see more” and then doing that, having the app open to a different section and not being able to find the cap you were interested in.
And while we’re at it. How can you buy a hat online successfully anyway? The quality assurance for cap size consistency has been garbage since the 90s, and hasn’t improved. I have caps sized bigger than others that somehow fit too snugly. Bigger sizes should actually be bigger.
Garbage.
Unhappy customer
by BBoy@72
Don’t like the fact that you can’t contact a live person about a messed up order… the chat bot doesn’t always resolve issues, secondly… why does it take so long to ship these orders… and lastly, the availability of a lot of your merchandise is terrible… especially for people that wear 7 3/4 hats… that size seems to always be unavailable
Have a Problem with Shop New Era? Report Issue
Why should I report an Issue with Shop New Era?
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- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Shop New Era customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Shop New Era.
