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Company Name: CarGurus
About: CarGurus is an online automotive destination that assists users in contacting sellers and comparing
local listings for new and used cars.
Headquarters: Cambridge, Massachusetts, United States.
CarGurus Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with CarGurus: Used & New Cars. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact CarGurus: Used & New Cars. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Read 4 Customer Service Reviews 😭😔💔
Hello CarGurus Does your App CoPilot work in Canada? I downloaded your CoPilot App and was not able to enter my postal code for my location. Canada uses postal code for location not zip codes like USA. Thanks, Dario
Listing feature broken
by Crivard903
We’ve searched and found 2 cars to purchase with this app. 1 of them 2 years ago, 1 purchased just yesterday. I tried to list a car for sale today and attempted almost 10 or more times. Re-entering info on the website, tried creating an account multiple times, tried signing in with Apple ID, downloaded the app (which is basically just a forwarding screen of the website) never received an email or text to confirm sign up, still wouldn’t hold my information, still won’t create an account... was ready to use, tried every avenue available to create an account and simply never passed the sign in screen. Huge hurdle and disappointment. No time to waste. Will be using another platform. Sorry not sorry.
Photos
by Mjordan.6
Why would you allow sellers to list vehicles without even a single picture of the car they’re listing? I see listings all the time with a picture of the front of the car, and nothing else. Those are annoying, but at least there’s a general idea of what you’re getting into. Then I see listings that have no pictures, and very little to no info about the car besides the make and model. Half of the results in searches could just be makes and models, you have no idea what you’re looking at.
Fret not, there is an option to filter out the listings without photos. It only took my 1700 search results and literally made it “9 available listings” all of which were tens of thousands outside of the maximum price range I specified. Thanks CarGurus for allowing a good chunk of people to waste everyone’s time, and for your questionable efforts to help sort through the rubbish.
Other than that I have few complaints other than UI issues that I’m sure you pay people to figure out for you. If you have patience, you can definitely find your next car here. If you don’t, find another place.
Updated actually ruined the app
by GiaBorrero
The when I first downloaded the app a couple of year ago it was so easy to use but in the last couple of month it’s started showing I had more cars saved than what I really had, showing messages that weren’t there, comparing saved vehicles was so much easer before because you could click on a vehicle and just scroll between the saved vehicle now you have to exit out of every car you saved because if you click next it will show sponsor vehicles instead of the ones you had already saved, the other thing that was easier to use was removing saved now what used to be a 1 step process got turned into a 3 step process, and the last thing that made the whole thing easier to use before was the fact you could use filters on you saved list now the only thing you can do is change the way they sort the list... really disappointing
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- If you are a CarGurus: Used & New Cars customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using CarGurus: Used & New Cars.
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