TMONEY Status

Last Updated on 2024-09-20 by HOLDING TOGOLAISE DES COMMUNICATIONS ELECTRONIQUES (TOGOCOM) SA.

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9 User reports:
App has problems

User reports 9

⚠️ Most reported problems ⚠️

55.6%

Connection

22.2%

Not working

11.1%

Payments

11.1%

problems reported in the last 24 hours

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Have a Problem with TMONEY? Report Issue

Common TMONEY Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot TMONEY app on iOS and Android devices. Solve all TMONEY app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

TMONEY iPhone Issues and Solutions

TMONEY iOS app crashes, not working, errors
TMONEY iOS app network issues
TMONEY on iOS has black/white screen

TMONEY Android App Issues and Solutions

TMONEY has errors/crashing/not working
TMONEY server network connectivity issues
TMONEY has black screen

TMONEY iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever TMONEY app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix TMONEY app crashes or not working on Iphone (iOS):

Close and restart the TMONEY app on iPhone
Update TMONEY app to the Latest Version for iOS
Uninstall and reinstall TMONEY iPhone app
Update your iPhone to the latest iOS version

Fix TMONEY on iPhone unable to connect to server/internet connection issues::

To resolve TMONEY network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix TMONEY black/white screen (blank screen) on iPhone:

Follow the TMONEY iOS app troubleshooting guide Here →

TMONEY Android App Issues and Solutions

Fix TMONEY not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent TMONEY app issues:

Force Stop the TMONEY App
1. On android, goto "Settings" » click TMONEY app. » click "Force Stop".

Update TMONEY to the latest version on PlayStore

Clear TMONEY App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "TMONEY app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch TMONEY.

Fix TMONEY unable to contact server/ TMONEY internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click TMONEY » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got TMONEY » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch TMONEY on android.

Solve TMONEY black/white screens issue on Android:

Follow the TMONEY android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at HOLDING TOGOLAISE DES COMMUNICATIONS ELECTRONIQUES (TOGOCOM) SA., developers of TMONEY.

Verified email

Contact e-Mail: [email protected]

About this app

Avec l’application this app de Togocom, vous pouvez réaliser toutes vos transactions Mobile Money d’une manière simple, pratique, rapide et sécurisé. this app App est la parfaite esquisse de l’engagement de Togocom pour vous offrir une meilleure expérience this app et mobile au quotidien. Avec une interface dynamique, l'application this app App est en parfaite osmose avec les dernières évolutions technologiques en matière de transactions Mobile Money. this app App est accessible à tout client disposant d’un compte this app ouvert et actif. Pour plus d'informations: app/, ou contacter le Service Client au 888 (Coût : 20 FTTC) par e-mail : this app@togocom.