Contact Sunrun Support
Company Name: Sunrun Inc.
About: Newly designed and easy-to-use, our app is the single access point for Sunrun
customers to monitor their systems, track energy production, and get the support
they need.
Featuring:
• Streamlined access to manage and organize all of
your system data.
Sunrun Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Sunrun Inc.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Sunrun Website
Privacy Policy: http://www.sunrun.com/privacy-policy
Developer: Sunrun, Inc
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Protect your data and wallet. We investigate the developer's website (Sunrun.com), verify they're legit, and uncover hidden scams or complaints.
9 Most reported problems 😔💔
No standby during power outage.
We have a black out and our battery pack did not kick power back on. What should i look for.
My app has not been able to download annual graphs. It attempts it but ends up timing out and reporting an error. Help
I have no electricity
I'm scheduled an appointment For service from 7 AM to 1130 It is now 1204 and I have A no show wth No consideration that I waited 4 and a half hours for nothing no one showed up or called I am very disappointed.
Carlene From: crlyn2650@redacted To: promoitionsteam@redacted Tue, Aug 12 at 5:27 PM I installed solar on two of my houses with the offer of a 6 months free promotion. I was told it wasn't submitted. My area representative is no longer employed with Sunrun. This isn't my problem. I would like the promotion promise for both of my houses. Because this smacks of "bate and switch" tactics. If you can't make good on what was promised then please let me know who I can contact to come and get their equipment. Broken promises are broken contract. Not to mentioned one of my houses got the instillation and it isn't working. We had to pay both this months solar and a large pge bill. I was told I would be comped for one month due to the fact that it hasn't been repaired yet. Repair date of 8/15 is scheduled. We have had the system since June and it's not working to full capacity should have been fixed before now. I have called several times to get some attention and nothing is being done. The biggest problem is that after contacting pge, tesla and sunrun on their end it looks like everything is working. Believe me it isn't and I am very frustrated that nobody has made an attempt to even contact me. I want 460 up and running to full capacity. I want my 6 months free promotion on both of my houses. I want to speak with someone who is actually capable of fixing this ie. a bosses boss or someone higher. My houses are located at 460 and 488 Raymond Drive in Ione, CA 95640 Cell phone: 209-304-1143 email: crlyn2650@redacted I expect results. And since I have complained in writing I believe you have 30 days to comply.
Worthless
by Amylori
This app looks pretty but it’s data is sadly lacking. I thought the old app was bad, this is worse. All the numbers are rounded off except the current day making accuracy next to impossible. No way to get a downloadable file. The only improvement was being able to see what’s going on in real time. Don’t disable the old app!!!! The daily production never added up to the monthly bill and now you’ve made tracking production worthless.
Where is all the data?
by ERHovie
I have a system that also includes a battery back up system. The fact I can’t see any battery data or panel level information on this app is very disappointing. If I’m forced to use this app, I expect to be able to monitor the health of the system myself since I did after all pay for it. This app needs feature parity to at least the mySolarEdge app, which I cannot get access to through Sunrun.
Review of recent interaction with SUNRUN
by Wes☹️
First, I appreciate your support in restoring my system.
However, I was surprised by the lack of knowledge your screener and live-chat persons displayed. I encourage management review both of those encounters in order to better prepare them to pay attention to what your customers are experiencing. Examples: Chat person emailed me instructions to “recycle” my system to restore the “green” led on my inverter. I never said the green LED was off. Donney, challenged me when I told her I was able to monitor production hourly.
My intent is to improve understanding between your employees and customers.
Have a Problem with Sunrun? Report Issue
Why should I report an Issue with Sunrun?
- Pulling issues faced by users like you is a good way to draw attention of Sunrun to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Sunrun customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Sunrun.
