Companion Status

Published by Gravi Opus Studios, LLC on 2024-05-15

Find reviews, rate, and discover Costco warehouse products with your trusted
community-driven Costco Companion app! PRODUCT REVIEWS & RATINGS Honest
warehouse product reviews and ratings by shoppers for shoppers like
you. PRODUCT DISCUSSIONS Engage in product discussions with other shoppers.

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Common Companion Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Companion app on iOS and Android devices. Solve all Companion app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Companion iPhone Issues and Solutions

Companion iOS app crashes, not working, errors
Companion iOS app network issues
Companion on iOS has black/white screen

Companion Android App Issues and Solutions

Companion has errors/crashing/not working
Companion server network connectivity issues
Companion has black screen

Companion iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Companion app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Companion app crashes or not working on Iphone (iOS):

Close and restart the Companion app on iPhone
Update Companion app to the Latest Version for iOS
Uninstall and reinstall Companion iPhone app
Update your iPhone to the latest iOS version

Fix Companion on iPhone unable to connect to server/internet connection issues::

To resolve Companion network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Companion black/white screen (blank screen) on iPhone:

Follow the Companion iOS app troubleshooting guide Here →

Companion Android App Issues and Solutions

Fix Companion not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Companion app issues:

Force Stop the Companion App
1. On android, goto "Settings" » click Companion app. » click "Force Stop".

Update Companion to the latest version on PlayStore

Clear Companion App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Companion app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Companion.

Fix Companion unable to contact server/ Companion internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Companion » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Companion » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Companion on android.

Solve Companion black/white screens issue on Android:

Follow the Companion android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Gravi Opus Studios, LLC, developers of Companion.

72% Contact Match

Developer: Gravi Opus Studios, LLC

E-Mail: [email protected]

Website: Visit Companion Website

About this app

Find reviews, rate, and discover Costco warehouse products with your trusted community-driven Costco this app app! Honest warehouse product reviews and ratings by shoppers for shoppers like you. Quickly search for or scan a product item number to instantly view product reviews. Engage in product discussions with other shoppers. See nearby sightings and be alerted when a product is spotted at your warehouse. Track historical prices of your favorite products. Built for speed and ease-of-use from the ground-up. We are always adding new features to improve your Costco shopping experience!