DPSS app not working? crashes or has problems?

DPSS Status

Last Updated on 2020-06-30 by County of Los Angeles

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1 User reports:
App has problems

User reports 1

⚠️ Most reported problems ⚠️

Not working

50.0%

Something else

50.0%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of DPSS Problems 😠👌🔥

- Uploading documents takes a long time and there is no upload meter or bar to track progress.

- Some users have had trouble submitting documents through the app, which has resulted in benefits being stopped or delayed.

- The app is not for applying, which may cause confusion for some users.

1 Reported Issues: 😵🆘🛟🚨📢

Robin C. Simon

2022-05-13

I've been trying to use, the dpss,app. For weeks now,and it doesn't seem to be working! I get a message, saying, that the system is down!

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Have a Problem with DPSS Mobile? Report Issue

Common DPSS Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot DPSS app on iOS and Android devices. Solve all DPSS app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

DPSS iPhone Issues and Solutions

DPSS iOS app crashes, not working, errors
DPSS iOS app network issues
DPSS on iOS has black/white screen

DPSS Android App Issues and Solutions

DPSS has errors/crashing/not working
DPSS server network connectivity issues
DPSS has black screen

DPSS iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever DPSS app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix DPSS app crashes or not working on Iphone (iOS):

Close and restart the DPSS app on iPhone
Update DPSS app to the Latest Version for iOS
Uninstall and reinstall DPSS iPhone app
Update your iPhone to the latest iOS version

Fix DPSS on iPhone unable to connect to server/internet connection issues::

To resolve DPSS network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix DPSS black/white screen (blank screen) on iPhone:

Follow the DPSS iOS app troubleshooting guide Here →

DPSS Android App Issues and Solutions

Fix DPSS not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent DPSS app issues:

Force Stop the DPSS App
1. On android, goto "Settings" » click DPSS app. » click "Force Stop".

Update DPSS to the latest version on PlayStore

Clear DPSS App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "DPSS app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch DPSS.

Fix DPSS unable to contact server/ DPSS internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click DPSS » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got DPSS » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch DPSS on android.

Solve DPSS black/white screens issue on Android:

Follow the DPSS android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at County of Los Angeles, developers of DPSS.

About this app

- Take a picture to upload proof of the changes reported on your Semi Annual Report (SAR-7) or Quarterly Report (QR-7). Simply log into the mobile app with the Customer ID and PIN provided to you by this app.