iHerb: Vitamins & Supplements Reviews

by WatchingIpTV

Filled with bugs. Constantly asking for reauthentication which redirects to the website. Why bother with iHerb then? It keeps losing your shopping cart even when you’re supposedly logged into your account. Asks for cc info repeatedly, but the button to verify the cc number doesn’t exist, so you’re stuck not being able to place any orders because you can’t verify your cc number. Don’t bother placing an order to a foreign country in if you plan to write names and addresses in a foreign language. The interface will continually reject everything because it has to be written entirely in English! Found that out the hard way, since the error message said there was an unrecognized “symbol” in the shipping address. Meanwhile some foreign countries require that you provide names and addresses in both languages. This is by far the most exhausting experience placing an online order.

by R.B. - Phila.

I’m not happy that this app “performed bait & switch” holiday special!! I almost never write negative comments coming from working in a front face customer service environment….BUT
I’ve only been a customer to this app since pandemic. 2 years, however I’ve purchased my favorites as gifts all year round. Now my friends & family order directly from you their selves.
I totally understand items go out of stock. I purchased items listed IN STOCK, I was charged the full amount. My order was canceled because it was NOT IN STOCK. ($Refund provided) Now less then a week later it’s back IN STOCK, but I am NOT eligible for the sale price or 10% discount currently in my email “ Get an extra 10% off on us” sent Tuesday November 30th!! Not to mention my 1st partial order was damaged. I’m very disappointed and considering stopping my patronage as well getting my friends and family to do the same. I hope someone from this app provides an explanation and response. Regards

by Tech_Bunny

Just Beware:
this app literally sent me someone else’s order in the box. ( Privacy breach, see below) Mine was apparently sent to another this app customer. It took me 45 days and 12 frustrating emails to finally get a full and complete refund. I never got my actual order.

The Scary Details:
this app admitted the error.
They originally wanted me to ship the heavy box with someone else’s medicine back at my expense before they would refund me. Then they refused to refund the shipping and tax paid.

They are great as long as your order goes smoothly, but expect grief and frustration if something goes wrong. Having to explain THEIR OWN ADMITTED ERROR , in full, 12-times (!) to Customer Service over the course of 1.5 months to get a full refund is atrocious.
I never received a follow up apology.
I never received my order. There never was a solution presented that allowed me to get my order re-sent. Their first resolution was to ‘charge me’ to ship another customers order back. What Jerks.

A simple re-ship of my order and this review would have gone much better!

‼️BTW: after my refund was complete, I recycled the box and I tore off my shipping label to discover another shipping label underneath with a strangers complete address and phone number. I assume that this was the owner of the box of medicine I received from this app.
Dear Customer, I hope your arthritic and gastrointestinal symptoms subside. I have your order.

by Rice-queen

I have now made multiple accounts trying to place orders. Every time your company asks for authorization codes that don’t exist or small charge verifications that despite me verifying what I see in my account, your system says Im wrong. I call your customer service and it says no phone service is available. Only your “cutting edge chat” bot is available. Of course your bot can’t help so I wait 30 minutes for a human to chat with, only to be disconnected. If I wasn’t desperate, I would have already taken my business elsewhere. Honestly, this has been one of the most frustrating customer service experiences I have ever come across.

Update: Customer service eventually got back to me and apologized for the error and were able to process my order. I look forward to future orders going smoother. Thank you to the this app team for fixing this issue.

by Devilsthrill

Live iHerb because they deliver healthy snacks to Japan. A few issues:
It's a bit expensive and they don't have a lot of discounts.
They don't let me select the date and time to ship items. This option would help me because in Japan you have to sign for a package and I'm not home all the time.
Sometimes I'll buy stuff and realize it's actually unhealthy and the maker of the brand lied. Example, there's some cookies with a woman's face of the package. Upon reading the ingredients to these "healthy" cookies I found that they're loaded with sugar that's basically renamed. this app should check for pretenders who sell items through them and make sure their products are healthy.

by Alicia Lowry

I love this app. I am amazed at how great it is for a free/no subscription based site. It offers so many of the things I love. The allergy friendly options are amazing. Honestly my only complaint is that there are too many options. Looking through what’s available to find new products is difficult because of the abundance of products. Sometimes it can be hard to find specific things due to the amount of products. However I can say, after comparing it to a well known subscription based site I’ve tried, it is not much more difficult if at all.
There are some products I would love to find more of and some I would like less of but I think you will find that anywhere!

In response to iHerbs comments refining the search does not help. It often make it worse. Products I know exist have disappeared after writing in the exact name, category, etc.

by 8grizzlies

Would like to have a human to talk to if there is a problem. I had a problem with my last order. The software told me the order did not go through because my credit card was rejected. Based on that this app app response I called my bank. The bank agent informed me that the credit card went through. this app management does not understand that all software degrades over time. It’s not a matter of “Is there a bug in the this app software?”, it’s a matter of “When is the this app software going to fail.” There are many reasons for this, so we need a human to intervene when the software fails. Please list a contact number for a human being to communicate with in case there is a problem. I generally refuse to do any transaction with a company that does not have a contact number.

by Jmax9792

I found this app during the pandemic. I was frantically looking for reasonably priced immune support and as we all know items like that went very quickly and stores had trouble keeping them on the shelves and all the big e-trailers were either extremely price gouged or completely sold out. Any how this app was the only place I was able to get any products. As I began to search more on this app I found all the amazing products they have available. I go to this app first with all of my beauty, haircare, and supplement needs. The prices are reasonable, their turnaround is phenomenal and each visit they let you choose an item at a ridiculously low price. There are so many reasons to keep going back to them and believe me I will. I have NOTHING negative to say about this company/app. Thank you this app for your service!

by Foto Gr8

Ordering is super easy and items ship very fast! Great products available for some of the best prices. I really want to give a 5 star review, however, I was not happy with the customer service provided when I had to phone in with an issue. If I never had to deal with a human, this app would be absolutely a 5 star experience. The human in customer service was terrible thus a 4 star rating. I would recommend that anyone use iHerb and purchase from this app regardless as I’ve only had one issue in the many orders I’ve placed. this app, friendliness matters. Get your CS reps on board with that mentality. Do what’s best for the customer especially when it’s within reason.

by AliceJane___

I use this app for all my supplement purchases. The only complaint I have, which isn’t for iHerb itself but just for this app, is that they don’t accept my debit card ever. I use a local credit union and for some reason when I try to use my debit card (which is just a standard VISA card), or husband’s card, it won’t accept it, so I end up using Klarna or PayPal. Honestly though that doesn’t really affect me using them or how I would rate them. I like the options I have, I like that I basically have unlimited options on most vitamins, and the shipping is so fast. iHerb is easy to use and convenient.

by Astroterk

I have purchased from this company on several occasions and they always deliver as promised The package arrives when expected and if there ever is a delay with the carrier I am promptly notified. The products are always as described. Their prices are better than what I can buy locally and instead of me traveling to the different stores to get what I need, I can just get everything from this app and it is delivered to my door. That is why I repurchase from them again and again. Quality products + good prices + great customer service and communication + easy to use website + delivery to your door = happy repeat customer. Thank you this app

by Nakiknox

Best app ever great prices great real reviews you will not be Best app, best teas and herbs. I use the future biopics liver detox. Man does this stuff help with weight loss. Did you know your liver has a lot to do with why you can’t loose weight? A dirty liver over time causes weight gain. Get you some! disappointed in any of their products. I have been shopping from iHerb for years and I have not received one bad quality product from them Best app, best teas and herbs. I use the future biopics liver detox. Man does this stuff help with weight loss. Did you know your liver has a lot to do with why you can’t loose weight? A dirty liver over time causes weight gain. Get you some!

by Rocking' Red

The easiest way to purchase affordable supplements.....

I have ordered for years from Swanson, but the site is no longer compatible with Apple mobile devices. And there is no app. I hate calling to place an order for several items. Plus, the prices keep going up.

I found this app by accident while searching for another health company app. I’m so glad I did! After vetting iHerb thoroughly, I decided to try it. I love it! Intuitive search, easy menu and easy ordering - plus excellent prices before sales codes. A wife product variety makes this one-stop for certain items. Highly recommend.

by May Alshammari

I find myself purchasing from this app every couple of months. They have excellent prices and mostly everything you want. To those who live in the middle east, especially countries in the GCC understand how prices are doubled if not tripled compared to other countries. Products on this app are 50% cheaper or more. Everything is genuine and delivery is phenomenal (dhl to be specific). This is why i find myself coming back all the time. Oh lets not forget about how absolutely wonderful their customer service is. They’ll always help, and will find a solution to everything. They will never disappointed a customer which is something I truly appreciate. So there you have it!

by 1059Triplets1059

These stacked greens raw superfood greens are by far my favorite in every way. The scoop is smaller than most yet packed with all the nutrients needed. It is smooth and easy to drink. The flavor is great! It’s an Apple cinnamon taste, yet I can taste the greens which I love. It’s GMO which is very important to me. I feel great taking them. I take it every morning. I feel my energy levels are much better than with other greens. I’ve been using them for 2 months now. All my family members use them now and also love them. My grandkids also take them and actually enjoy drinking it. Even the pickiest eaters lol. It’s a win for me!! I ordered several so I don’t run out. The order did arrive quickly and in excellent condition.

by DaniaAbuDhabi

I’ve heard so much about this app and downloaded iHerb a while back. I used to view products and save them forever in my favorite lists, amazing healthy products you rarely find elsewhere. But the first time I purchased from this app was a week ago when I ordered Kambucha Yogi tea which is ridiculously priced at the manufacturer’s website! However on this app it was at a very reasonable price and the delivery was in few days even though I live overseas in the gulf region. The package arrived extremely clean no bending on tea boxes & the product as if you just purchased it from the store (great for OCD ppl ;) I love it. Prices even better on promotion and no delivery fee for a minimum purchase of around $40 which you can easily reach.

by Bigstache28

I find iHerb very useful in finding and researching supplements. The ordering process is straightforward. It keeps track of my order history and items I would like to buy in the future. It also notifies me when I have previously bought an item and the date that it was purchased. I do a lot of comparison shopping and iHerb makes it very easy with the ability to read barcodes. I can start a list of supplements for purchase and leave it open for weeks. I will add supplements to that list until I’m ready to place the order. That makes it superior to having to order on a website where they will cancel and refresh your list after a few days.

by Riviniana

iHerb is wonky in a few major ways. First, and most serious is that although I’m located in Canada, it will often connect me with the Argentinian version of the website. And I will be stuck there no matter how I try to get back to the US site. I’m amazed that I’m on an English version to write this review. The other difficulty I’ve had is that I am sometimes able to add items to my cart, but then I won’t be able to check out without having to use the browser on my computer. Why don’t I use the browser on my iPad, where I tend to shop, or the browser on my iPhone? Because as soon as I enter the this app URL, I am flipped onto iHerb instead. The only way out of these problems will be to delete iHerb and that’s what I’m going to do right now.

by Was Thrilled

I’ve been using I-Herb for a LONG time

I purchased Yarrow to help with gout. I very much believe it helped prevent many flare ups.

I-Herb has the best price by far. Almost 60% or less of what my local stores charges by buying multiple bottles. The I-Herb pricing was lower than any other online vendors I could find

That’s when I got the I-Herb app for my phone.

Fortunately I’ve changed my diet & behavior to avoid having “the gout” as often but I still keep it on hand (watching the use by date) just in case.

I get B-12 from I-Herb as well. I have nervous system issues. Internet learning worked - this time - & the B-12 helps immensely.

Two Neurologists recommended taking B-12 as well to ease the nerve damage issues

More importantly - I-Herb always has the 6000mcg sublingual tabs that I prefer. I-Herb prices are lower than other online vendors & IF I can find it in a store it’s always more than double the I-Herb price.

The I-Herb app is very easy to use. The search function always leads me to a vast selection of what I’m looking for. Reordering is breeze. It’s so simple.

I’ve been extremely happy with I-Herb. I’ve been using I-Herb for at least a decade (probably almost two). It’s been my first choice for so long.

by Tajmari2013

I’ve been using this app for years—at least a decade. Their deliveries have always been super fast and free with a low minimum purchase, and their product line is extensive and inexpensive (for the exact same products) compared to box stores. Unlike other food and supplement online stores, this app does not require a subscription. They’re there for you when you need them, only as often as you need. this app has always offered various discounts for purchasing in bulk, and now they’re also giving a “loyalty” reward that can be used the next time you shop with them. I just got $7.14 knocked off the price of my current purchase. With the addition of the new phone app, this app is unbeatable. I highly recommend this app!

by JodimL

At checkout although iHerb prompted a message in red saying that currency has updated to CNY but still the checkout price down below is in USD and by clicking place order the page will take you up to the page with the message in red. No way to proceed to the Alipay window. No way to change the checkout price in CNY either (supposed to be changed automatically when Alipay is chosen)
I got the red message in the past all the time but no problem at all to be transferred to Alipay and close out the order. But lately it doesn’t work.

by Forundudduh

Great inventory and shipping service for stocked products but forget using the portal for requesting new products from suppliers they already use...which should be the easiest to consider. Doing so is useless and requesting help from chat reps in this regard is a joke. They enjoy sending the customer round and round in circles, acting like they’re making sure the request is going to the right place for action and response yet neither ever happens. Providing this information in previous reviews has yielded only the same kind of run around.

by Formosangirl

Other places have deals and this app gives you expiring credit, which is worse than expiring coupons since some stores still take them. So, you are tricked into a false sense of saving when it’s full price if you don’t make an addl purchase. I am not a health food distributor. I buy for myself and a few other family members. I have found other health products stores that actually allow me to save. I have had it with expiring points. It is one thing if points expired once per year for inactivity, but your idea is trickery. I have lost points. You are supposed to make my life better rather than tricking me into paying full price and controlling my shopping habits. Further your prices are not so competitive lately.

by Melon1ous

1) Loyalty credits do not update. I was told via chat with customer service that the cure is to delete and reinstall app. Customers should not be tasked with such nonsense after every order. The developer should fix.
2) Customized lists are saved in iHerb , but if you click on one, instead of seeing just the items in that list, you see ALL items you have ever saved, rendering the list function useless within iHerb .
iHerb is reliable for what it *does* do, but there have been no attempts to fix what it doesn't do. These two issues which have been bugs from the get-go -- Long overdo fixing by developer.

by ReemAltamimi

Great app, great selection of products for a good price, but that list system, oh my god.

Every time I try to move products to a certain list half of the time it doesn’t even show up even though I created it 10 seconds ago. Then when it pops up and I move all my stuff to it, close iHerb , reopen it, all my stuff is gone from that list! It just goes back to the default ‘My List’ list.

iHerb is so slow and tiresome when handling products, adding them to lists and moving them around, please FIX IT!

by HonestFYU

I have been using this app for a few years now. Everything was great until I had to use customer service. The customer service is terrible unless u are able to connect with a supervisor. And chatting online is a pain. Really wish they had a phone number. Also, they stopped giving rewards and 10%off for loyalty customers, so I have been shopping around at other places as well. Please bring back reward points or discounts for consumers that are faithful! Other than that I haven’t had a huge issue.

by FHS527

The prices and variety are extensive, some hard to find items are in stock as well. However the most striking information which I find not only very import as a consumer but as someone who welcomes the information is the expiration date listed in the description where applicable on all products such as sauces is extremely helpful!

by Seoul2seoul

After update on August 9: Now I cannot sign in. I’m also unable to submit a customer service request.
—> Fixed: Clearing the cache didn’t work, but uninstalling and reinstalling did. Thanks, this app!

iHerb is easy to use and has continued to improve. I can quickly and easily order/reorder what I need, and the value is impressive. Even more impressive is the fact that I can get free shipping to Korea when ordering over $40, which is always, and it takes just a few days to arrive.

by Marlylynn

After moving to a small town with no organic shops, I thought I was kinda SOL. With my allergies I have to use organic soaps and I don’t like deterring from what works for me. I couldn’t be happier with iHerb. They have all of my favorite brands and better prices than what I used to find in stores! The loyalty credit is a great plus. I’m always happy with how fast my products get to me. An app that I will never delete even when I move back to the city! Thank you this app!

by Ambamxlc

I recently started using this app about one month ago and since then I have made numerous purchases on this website. They provide an excellent variety at EXCELLENT prices. Before I buy a bath/beauty product anywhere else I first check to see if this app has it for less, and they usually do! Seriously. I cannot recommend this store enough. Also, even there more expensive items can be found at discounted prices pretty often. PLEASE TRY IT. ITS WONDERFUL.

by JikaJika

For someone from the States who lives in Shanghai, China - it can be hard to find products I trust and am familiar with.
Their products get here FAST (within a week), I've never had any issues with the products I order, and to be able to find products for my natural hair - ooh! Thank ya! I hope they keep expanding their product line (*cough*Stock some Cantu curling cream *cough,cough*). But again, they make ordering from them a no-brainer. Thank you for creating this online store for us expats abroad.

by Turnerific

This product has allowed me to function without any symptoms of menopause!! I have been taking this for about 4 years:after trying all other products over the counter & hormone replacement therapy as well.. No relief and replacements are not effective & have to be cautious about side effects; cancer?? This product has no side effects & now, I do not worry about adverse effects from other products!! Ladies, believe me, as a RN, I can safely state , this is the only one, I trust & will continue to order.... Why suffer with all those effects from menopause???? No!!!

by Nokeaw79

I’ve been using this app for over 15 years and I wouldn’t buy supplements and other products anywhere else but here because the all around experience can’t be beet
Best products for the best prices shipped to you
Very quickly and rounding off the buying experience with quick shipping leaving you with a very pleasant feeling from it
Thanks this app for your excellent service