Company Name: iHerb Inc.
About: iHerb is a United States-based retailer that sells more than 30,000 natural
products across 1,200 popular brands. Since 1996, iHerb has been the global
leader in health and wellness, with products that range from vitamins and
supplements to grocery, beauty, and self-care.
Listed below are our top recommendations on how to get in contact with iHerb: Vitamins & Supplements. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact iHerb: Vitamins & Supplements. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of iHerb Inc.
Contact e-Mail: [email protected]
I'm trying to order product online with PayPal and it is not allowing me to purchase. It redirected to external website and nothing else happens. Please advise. Why is there no phone # to speak with someone? Gary
Missing product. Now Foods NAC with Selenium 100 capsules was missing. I did receive Red Yeast Rice and 2 KAL Mag. I only received 1 Jarrow Red Yeast Rice, 2 KAL Magnesium Glycinate. There was no Now Foods NAC in the box. Please reship the missing product. Walter
How dare you have no phone support for something as important as questions for help with supplements that we have ordered from your company This is why the FDA wants regulation which I am very against but when sht like this happens yes it needs to be stopped and regulated/ Any bonafide company has customer service this takes time to sit down and write and compose questions inquiries I bought the Sunpotion Ashitaba it says one gram thats confusing what the heck is one gram You expect people to know what that is so there is phone number on the jar it doesn't work red flag answer the question what is one gram???????> To make people write you rather than call with a simple question? FDA time. Sorry but you can't I operate like this I also wrote Sunpotion about the same matters Last tie I order from your company You dont care about your customer you have no consideration maybe some people can't write or are too frail to write etc. Done with iHerb Reply soon or Im calling the FDA
This is ridiculous I want to order, and the credit card will not go through. It is a new one because the other was taken by thieves. I imputed 6 times the new one it would not take it. then I went through all the other menus......NOT ONE COULD SOLVE MY PROUBLE. I tried to call. they line says no live customer support ------go back online terrible service -----not everyone is going to go over an hour to give them an order I am considering leaving I-herb NO LIVE CUSTOMER SERVICE......Real BAD What I recommend is a live chat online so the problems can be solved.......
by R.B. - Phila.
I’m not happy that iHerb “performed bait & switch” holiday special!! I almost never write negative comments coming from working in a front face customer service environment….BUT
I’ve only been a customer to iHerb since pandemic. 2 years, however I’ve purchased my favorites as gifts all year round. Now my friends & family order directly from you their selves.
I totally understand items go out of stock. I purchased items listed IN STOCK, I was charged the full amount. My order was canceled because it was NOT IN STOCK. ($Refund provided) Now less then a week later it’s back IN STOCK, but I am NOT eligible for the sale price or 10% discount currently in my email “ Get an extra 10% off on us” sent Tuesday November 30th!! Not to mention my 1st partial order was damaged. I’m very disappointed and considering stopping my patronage as well getting my friends and family to do the same. I hope someone from iHerb provides an explanation and response. Regards
by WatchingIpTV
Filled with bugs. Constantly asking for reauthentication which redirects to the website. Why bother with the app then? It keeps losing your shopping cart even when you’re supposedly logged into your account. Asks for cc info repeatedly, but the button to verify the cc number doesn’t exist, so you’re stuck not being able to place any orders because you can’t verify your cc number. Don’t bother placing an order to a foreign country in if you plan to write names and addresses in a foreign language. The interface will continually reject everything because it has to be written entirely in English! Found that out the hard way, since the error message said there was an unrecognized “symbol” in the shipping address. Meanwhile some foreign countries require that you provide names and addresses in both languages. This is by far the most exhausting experience placing an online order.
by Tech_Bunny
Just Beware:
iHerb literally sent me someone else’s order in the box. ( Privacy breach, see below) Mine was apparently sent to another iHerb customer. It took me 45 days and 12 frustrating emails to finally get a full and complete refund. I never got my actual order.
The Scary Details:
iHerb admitted the error.
They originally wanted me to ship the heavy box with someone else’s medicine back at my expense before they would refund me. Then they refused to refund the shipping and tax paid.
They are great as long as your order goes smoothly, but expect grief and frustration if something goes wrong. Having to explain THEIR OWN ADMITTED ERROR , in full, 12-times (!) to Customer Service over the course of 1.5 months to get a full refund is atrocious.
I never received a follow up apology.
I never received my order. There never was a solution presented that allowed me to get my order re-sent. Their first resolution was to ‘charge me’ to ship another customers order back. What Jerks.
A simple re-ship of my order and this review would have gone much better!
‼️BTW: after my refund was complete, I recycled the box and I tore off my shipping label to discover another shipping label underneath with a strangers complete address and phone number. I assume that this was the owner of the box of medicine I received from iHerb.
Dear Customer, I hope your arthritic and gastrointestinal symptoms subside. I have your order.
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