UV-INDEKS app not working? crashes or has problems?

UV-INDEKS Status

Last Updated on 2024-06-23 by Kræftens Bekæmpelse

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Common UV-INDEKS Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot UV-INDEKS app on iOS and Android devices. Solve all UV-INDEKS app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

UV-INDEKS iPhone Issues and Solutions

UV-INDEKS iOS app crashes, not working, errors
UV-INDEKS iOS app network issues
UV-INDEKS on iOS has black/white screen

UV-INDEKS Android App Issues and Solutions

UV-INDEKS has errors/crashing/not working
UV-INDEKS server network connectivity issues
UV-INDEKS has black screen

UV-INDEKS iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever UV-INDEKS app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix UV-INDEKS app crashes or not working on Iphone (iOS):

Close and restart the UV-INDEKS app on iPhone
Update UV-INDEKS app to the Latest Version for iOS
Uninstall and reinstall UV-INDEKS iPhone app
Update your iPhone to the latest iOS version

Fix UV-INDEKS on iPhone unable to connect to server/internet connection issues::

To resolve UV-INDEKS network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix UV-INDEKS black/white screen (blank screen) on iPhone:

Follow the UV-INDEKS iOS app troubleshooting guide Here →

UV-INDEKS Android App Issues and Solutions

Fix UV-INDEKS not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent UV-INDEKS app issues:

Force Stop the UV-INDEKS App
1. On android, goto "Settings" » click UV-INDEKS app. » click "Force Stop".

Update UV-INDEKS to the latest version on PlayStore

Clear UV-INDEKS App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "UV-INDEKS app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch UV-INDEKS.

Fix UV-INDEKS unable to contact server/ UV-INDEKS internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click UV-INDEKS » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got UV-INDEKS » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch UV-INDEKS on android.

Solve UV-INDEKS black/white screens issue on Android:

Follow the UV-INDEKS android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Kræftens Bekæmpelse, developers of UV-INDEKS.

About this app

The UV-INDEKS app can be used everywhere in the world to provide you with a UV index forecast for your current position or for selected destinations that you add to your profile. UVINDEKS also contains an interactive guide to help you identify your skin type and get specific advice about sun protection. You can also see how the expected cloud cover will affect the UV index. You can set UVINDEKS to either daily updates or alerts when the UV index is 3 or more. The free UV-INDEKS app is a collaboration between The Danish Cancer Society, TrygFonden, The Danish Health Authority and The Danish Environmental Protection Agency.