Vinted Reviews

First, I have sold with this app for over a year. Initially loved Vinted as there are no selling fees and transactions are completed quickly. However, they randomly decided to move to a new app. Now all my old sales and messages are gone. A few days ago, I made my first sale on the new app and it will not let me print out my shipping label unless I provide my social security number. I am not giving out my ss for $7 sale. I have sold on Mercari, poshmark, depop, and eBay for years now and have never once been asked for my social security. I do not trust this app security and I am certain in no time they will have a data breach where people’s social security number will be hacked and sold on the dark web. I attempted to reach out to this app customer service but the help form will not submit and keeps saying “denied access” each time I attempt to send a message. Deleting Vinted and my account. I know they have been ramping up their advertising efforts but they don’t even treat their existing sellers well, have no customer service available or accessible, and are asking for precious data. Please avoid at all cost and try any of the other selling apps available!

I used to LOVE Vinted! So much i recommend it to a TON of my friends. but was recently blocked and i still don’t understand why. I had three orders processing of items i was sooooo excited to receive and it says if your blocked you can still chat to get your orders to go through but nope !! they all got cancelled and I was SO disappointed! Not to mention it seems i’m permanently blocked with no reason why as
I am a buyer not even a seller! or some issue that I hope can be resolved. I really really hope that someone responds to my messages through help center and helps me get my account back because I really was rooting for Vinted and really want to get back. I am scared that the response to this review with just be “reach out to us at the help center” and never actually get help.

my account was deleted after a year of having it. i shared handmade jewelry at affordable prices, not “looking to generate a steady income” as stated in their message. the unprofessionalism that was represented today is disturbing. Vinted does not support small businesses whatsoever, does not support people who have hobbies, and is only looking to generate money for themselves. you should be thankful to have users of this despicable app, who PAY to have their listings seen. within an hour of switching to this, “new app”, my account and every listing was deleted. I was excited to see such an affordable shipping option presented. but Vinted has no care or concern for its users, both buying and selling. with the outdated, overpriced clothes for sale on Vinted, you should be thankful that small businesses and people who share their hobbies with people even listed any items in the first place. the algorithm doesn’t exist, if you pay, your listings MAY get a few views. it is heartbreaking to have had Vinted for so long, while just now having my account be deleted. i am appalled that Vinted is striving for the death of small businesses.

I am very disappointed with customer support. A member of the community just had everything on her account removed for possible “Commercial Activity.” Which is absolutely ridiculous. She is a popular member with 640 reviews rated 5 stars. (@fun78fiesty) The first thing that is wrong with your decision is that you have 0 proof that she actually committed this “Commercial Activity” how could you even possibly prove this? And secondly, even if she was, you should be thanking her for bringing so much money through Vinted . I personally know that people on Vinted do buy with the intent to resell and that is 100% their decision. They should not be penalized for making you money. I know that this app Week has been happening for years. So I’m not sure as to why the thread for this month was removed. Care to explain? You should be thanking each and every one of us in the community for creating the same sales that keep your app running. I honestly am so upset with customer support that not only members of the community has received, but also me personally. Part of me wants to just delete Vinted completely and go to a different one. Do better.

this app used to be pretty good,USED to be!
I’ve gotten some decent deals as a buyer on here..but they charge a “buyer protection fee”…which is just their way of scamming some money because there’s no buyer protection bc you can’t get ahold of customer service and when you do..chalk it up to you lost your money !!
As a seller….forget about the rules and guidelines that they have on their site to protect you in case of lost or damaged mail (even tho it’s out of your hands after you ship)…oh YOU are still responsible! They cancelled my order (as a seller) bc Usps delivered to wrong address,tracking was provided,trips to get printouts from Usps etc..doesn’t matter! They cancelled order and said nothing they can do so I’m out $ AND my items I sold! They tell me to stop contacting about this because I’m congestinf the system !! Really?? Absolute worst by far customer service ,generic responses and not a single rep bothers to read anything you send which I think they do it on purpose so you’ll just say H3LL with it!
I will be making my experiences known as much as I can so everyone can see how they are!

Removed hundreds of items from my account and threatened to ban me within 7 days for listing items for “commercial use” despite every single item in my closet being purchased by myself or given to me by close relatives (for free for me to casually resell). I have a large family that likes to shop so of course I have a large amount of listings, but not a single item in my account was purchase with the intent to resell. Their algorithm is terrible and even with the old app the algorithm would randomly pick up and hide my items incorrectly that were not breaking any rules and used my own images and would falsely accuse me of stealing them. Also Vinted has the lowest traffic of any I sell on so it’s not a major loss if they ban my account, but I seriously can’t believe how terrible Vinted is run. I would give negative 5 stars if I could, I really don’t have anything positive to say other than it’s nice the seller doesn’t pay the fee but it’s not like it’s a big difference when the buyer is required to forcing you to lower your price anyways.

Don’t use Vinted. I have lost two sales on Vinted and two is enough not to use it anymore. 1st sale was lost because Vinted never emailed me the shipping label and they said to cancel the order and re upload it and have the buyer buy it again. How does that make sense? Why can’t they just send me a brand new shipping label like other apps do? Of course the buyer didn’t buy it again because they thought it was my problem, but it was Vinted problem. Second sale was lost because they email the label, but when I printed the label it only printed half it. I know it wasn’t my printers/computer problem because I sell on other apps and I printed their labels throughout the day and when it came to print out his app label it came out bad. I told them and they emailed me another the label in a different way and when i tried printing it again it didn’t work and then they blamed me for it. Vinted is just a waste of time. The support messenger in Vinted has nothing but 1 stars reviews, so don’t bother using Vinted they’ll mess up your orders in all types of way.

Vinted and their concept is so bad that I deleted Vinted and don’t plan to come back ever again. There are so many things done in a wrong way on this platform that I would need a book to write it all. Comparing to the competition I couldn’t find one thing done better here. True, they don’t take the selling fee, but what they can take, when the only thing they sell on the platform are things worth $1 or max $4!? Every time you try to post NEW things with the tags the system will tell you that similar things sold on this platform were $1!? So if you want to sell things for $1 go ahead, this is your place. What they don’t take from your $1 item, they will take in advance for promoting your closet and the items you want to sell if you decide to promote it. So every item is not treated the same unless you pay upfront and you would pay for something that there is no guarantee that it will be sold!? Who would do that!? So wrong on so many levels! No wonder there are very few people on this platform comparing to the others!

I have been selling on here for months with no problem and then all of a sudden they started removing my bumped items. At first it was for it being ‘dangerous’ and so I tried to contact Vinted and got no luck. Then it was a “copyright violation” they said that I got my image from the internet instead of taking it myself. I contacted them because I did take it myself and instead of helping they told me if they have to keep deleting my items that they will block my account. After that I contemplated switching apps but decided to give this app another chance. I spotlighted my closet to give it a try since my sells were going down. The next day I get a message saying that I was selling with the intent of making a steady income. I tried contacting them and got the same message as before. I’m starting to think that they are just taking my money at this point. Anyways I am really disappointed in the way this app handled the situation and after ready many reviews I think it’s safe to say that I’m not the only one.

For some reason they’ve changed my country to England and my currency to the pound. I’ve tried all their recommendations to rectify this to no avail. Vinted used to be great, but now it’s pretty crap.

Hello. Thanks for sharing your review and we're sorry to hear that your country was changed. Unfortunately it's not possible to change the account country if it has a different currency. You need to create a separate account for that country. We're sorry for the inconveniences! Team this app"

Thanks for responding, but the response was not helpful. I’ve never lived in England and have never used the pound as currency. To send me an email stating that I live in one country (US) and I’m unable to use the US dollar doesn’t rectify the problem. I should also point out this problem is recent, so whatever changes have been made to Vinted have left me in this bind. From a marketing standpoint, placing the blame on the customer is never a good look with resale app like yours popping up every day.

I downloaded Vinted and forgot about it for a while, upon opening Vinted to make listings after awhile, I was notified that my account was blocked, mind you I never made a purchase on the account. I attempted to contact support or open the chat and was greeted with “blocked”…so you’re telling me that I can’t even contact support once I’ve been blocked for absolutely no reason? I decide to make a new account since I could literally not access the account from before. A day passes by after I make 2 sales and a purchase, then my account is “blocked” for attempting to make more than one account! LOL! Like the sole reason of the new account was because I couldn’t access my previous account, payment states it’s pending for more than a day and again I can no longer contact support. Super unhelpful and no explanation as to what is going on. I’ll stick with other selling platforms.

In general, Vinted is great. You buy what you want, it’s sent, and there are no issues. But every once in awhile, the seller in accurately describes the size, condition, or brand of the article, and you receive something two sizes smaller or not at all n good condition, etc.

In a case like this, If you want to be reimbursed (since your item was clearly falsely advertised), this app agrees to reimburse you but ONLY if You (the buyer) pay for the postage fees for the return. This is absolutely ridiculous given you already paid the postage fees to buy and receive the product,on top of a “this app Insurance” which supposedly meant to cover you in cases such as this.

Why wouldn’t the seller, who incorrectly marketed their product, be responsable for paying the return postage fee ?! This makes no sense. After numerous messages with both the seller and this app team, I was told to essentially just deal with it and pay the seller the return fee. So I end up losing about 5 dollars while she pays nothing, even though she sold me an XS jacket when it was supposed to be a small , and she said the brand was a totally different brand than what I received.

So buyers beware - if the smallest mishap happens, no one here is on your side ! I am literally shocked at the lack of customer service this app offers and am beyond disappointed with how I was treated

this app requires your ENTIRE Social Security Number in order to sell. So I tried buying instead, but greatly regret it. They have support staff that are rude and don’t follow this app’s guidelines. I had a terrible experience with a support agent named Juan who straight up said that he thinks his opinion matters more than this app’s terms and that he can chose whether or not to enforce them. They allow sellers to leave revenge feedback for buyers, whenever buyers leave honest negative reviews. You can’t even give honest feedback to warn other buyers without having to be in fear of retaliation. They also require buyers to pay for return shipping, if they want to return an item that isn’t as described. It doesn’t matter if it’s the seller’s fault. this app thinks the buyer should be out money for the seller’s mistake.

Do not download Vinted!
this app got an update where you can’t get past shipping or sell any of your items without your SOCIAL SECURITY!
They said they’re doing it now to make sure we are a real person and not a bot. They also ask for tax purposes and tax compliance for the IRS, for example, if you end up making more than $600 you’ll have to report it as income at the end of the year. A lot of people are really put off by it but apparently there’s no way to avoid it. It’s because there are new FTA regulations that went into effect in February of this year requiring sellers to give their SSN to prove identity for payment—all online platforms are subject to these regulations.
I say it is not worth selling on Vinted and there are plenty of other platforms you can sell on.

this app seems to want to make sure that nobody actually sells anything on their app. They capriciously delete whole closets of legitimate sellers, tracking and payment for shipments often fails, leaving sellers empty handed and forcing the buyers to repeat the transaction. There are frequent ghostings of buyers that leave sellers in the lurch, and when a legitimate seller organized a sales event for other sellers to stimulate this app’s economy, the whole thing was deleted with absolutely no warning! Sure there’s no sellers fees but there is no service either. It’s all run by bots. Don’t even get me started on the lack of shop filtering and searchability! It’s also overrun by scammers, low ballers, and abandoned closets, which if you buy from them and cancel because you realized too late that it’s inactive, YOU get the negative feedback!

I’m done on this platform!

Vinted is very straightforward and simple, no complaints with how it runs. However, the average going price for everything is so incredibly low you might as well just give your stuff away to charity for free. For example, I sold a pair of Steve Madden heels (originally £100) that I only wore once and were in great condition. The buyer asked me to drop the price from £20 to £10. Other items I’m selling have been viewed and favorited a ton, but no one buys them. Selling brand new, never worn, tags on jeans originally £50 and no one will even buy them for £10. The clothes just take up space in our spare room and the whole process isn’t worth the wasted time and space.

Not sure why you actually need it in the first place… Tried to contact support, and they sent me a message, but guess what - I can’t see the message because I can’t get past the part where it asks me to verify my phone number. I AM TRYING TO GIVE YOU MONEY

Update: I already tried it on the site and not Vinted and it didn’t work there, either. However, it did work when I tried it the next day.

Overall, Vinted still seems a little buggy. There are plenty of times when buttons or links won’t work, which makes me just want to use eBay or Poshmark. Seems like Vinted might still be a little newer, so maybe it’ll get better with time.

So I’ve been using Vinted for over 7 years, first resell app I’ve sold from. I love that they don’t take out anything from your sales, decent shipping prices, let you add as many hashtags as you want and create/reserve bundles.
What I absolutely hate about Vinted is that at any given time if they feel that you “violated” any of their terms they’ll just delete your post, so many times I’ve uploaded an item (beauty specifically they tend to do this the most on) and they’ll just delete it even though the item isn’t opened or swatched and then you end up seeing someone post the same exact item with same descriptions but their post won’t get deleted. I also had a time where a Coach wristlet was deleted just because they thought it was imitation when it was authentic. Contacting support when they do this is pointless because once they delete your item you can’t create a help ticket about it to even state your case on the matter. I really enjoyed Vinted for many years but I’ve had much more success selling on Mercari.

I’ve used this app for a while, but TWICE in a row they cancelled my order after I shipped it because they didn’t get the tracking updated (USPS tracking was valid, so it was this app’s fault). The order was delivered both times and I NEVER got my money even though I kept filing complaints. The response was always “if your buyer doesn’t hit “confirm delivery” then let us know :) :) :)” and then that happened twice and this app did ~NOTHiNG~. I will not be using Vinted ever again

I love Vinted so freaking much. I have a small business on Instagram and I wanted to start spreading my business on other platforms. I was told about Vinted and fell in love. They’re very protective of customers. If the seller don’t ship out they’ll refund your money 100%. They allow you to leave reviews, and so many features. There shipping prices are outstanding! They’re so freaking cheap. Small packages like a 9 by 6 is .99 cents and medium packages like a 10 by 13 is 2.99. They also have the option of bundles and so much more. 110% recommand Vinted. Tysm for whoever made this app!

Je suis déçu pour une chose sur cette application c’est qu’elle protège très bien les acheteurs mais très peu les vendeurs. J’ai eu un problèmes et je n’ai jamais revu l’article que j’avais envoyé et jamais touché l’argent !!!

Très bonne transaction, emballage soigné, merci !

Tout es parfait ! Merci ☺️

Transaction parfait, et vêtement nickel... merci beaucoup !

Parfait ! Magnifique

Super vintie, article conforme. Très très satisfaite! Je recommande