Zeel In Home Massage Therapist Reviews

I had been a customer of Zeel for the past year and was recommended to try to Soothe out. I purchased the annual subscription to take advantage of the 25% discount. I originally charged my corporate card accidentally, instead of my personal credit. Soothe was supportive and refunded my money right away and paid with my personal credit card. I booked one massage, and the therapist was okay, nothing to rave about. I have since booked several times, and the Soothe staff were unable to find me, therapists. I prefer male massage therapists and booked both in advance and last minute. I understand not finding someone last minute, but even the advance booking did not find a therapist. I have had a few that I cancel, simply because I had the massage therapist previously and was not a fan. Needless to say, I have now purchased a home outside of their service area, and are refusing to refund my money. I am not stuck with massage credits that I will never use. Their customer service is subpar at best, and if you deal with Brittany L, the supervisor, you'll be extremely disappointed in the lack of customer service. I've filed a complaint with the Attorney General of Washington State, as well as the Better Business Bureau. If you are looking for in-home massage therapy, I would NOT recommend Soothe. If you need immediate service, don't expect it from their customer service.

I looked around and saw that ZeelInHomeMassageTherapist was preferred so I tried to book my wife a massage. I created an account and tried to book a massage. I understand, 3 days notice in the NYC area (NJ), especially a weekend, may be difficult to book. I kept checking in until the day of and I’m unable to sign in. Send a password reset just to be sure and go through the steps. I keep getting the error that I don’t have an account but I can’t sign up again because my email is already used for an account... that I used a password reset twice to confirm I was using the right login details. I tried to use the chat function on ZeelInHomeMassageTherapist and after some basic questions it just sat there for a while with no responses before I finally just gave up.

Great concept and very similar to Soothe for massages. The therapists are great. The reason for the one star is because of the joke that they try to PDS for customer service.

There is no way to actually speak to a real person. All communication is done through a crappy chat feature that no one actually reads and when they do, it takes forever to get a response that only answers half of the question.

I had two massages booked. Needed to cancel one only, customer service said to cancel through ZeelInHomeMassageTherapist . When I asked if it will cancel both massages, I was told, no. Of course once I did, both massages were canceled and I was charge cancelation fees for both massages.

I have reached out to customer support via their email address on ZeelInHomeMassageTherapist . Never got a response.

Plus you must include tip before the massage.

Save yourself time and frustration and download and use Soothe for massages instead.

Update. I contacted customer service. Never got a response. Seriously, use another app.

I have booked massages through Zeel twice. Each time the LMT was remarkable. However, on Saturday my account locked me out after I had a confirmed appointment later that day. I tried resetting my password multiple times, contacting their customer service via ZeelInHomeMassageTherapist , email, and their phone number. As of this writing I still haven’t received a response or been able to log into my account even though I have paid for a premium membership.

I have spoken with some LMTs about their experience as providers through Zeel. Every single one complained about their garbage customer service.

Although I used to be a satisfied customer, it appears that the service has fallen significantly with this company. I requested a massage two times in the past three days on ZeelInHomeMassageTherapist, and on both occasions they failed to deliver. I received copied and pasted robot texts on an exact time schedule for both cases. I asked when the service CAN be fulfilled and received another robotic response that did not answer my question. I looked at the other recent reviews and see that this is not an isolated issue. I am deleting ZeelInHomeMassageTherapist from my phone and recommend that you do the same so that your time is not wasted.

I am unemployed and homeless, and been trying to cancel this for over a year. They make it really difficult to cancel your membership threatened to charge you a massive early termination fee and they will just randomly charge you a year after you’ve used their service for the monthly membership fee. I’m homeless I’m unemployed and they overdrew my account taking a membership for a service I couldn’t use in the first place. I have no home for them to come to. no one responds to customer service inquiries. This is basically a scam. Don’t sign up for the membership and I wouldn’t use them at all.

I went to book this service and stopped short as there is an enforced tip!!! Who does that? That's ridiculous! What if your therapist is poor? They get the signal that their inept performance is okay. This is NOT okay with me! I expect excellence and pay well for it but WILL NOT be forced to tip without quality! You're losing a huge opportunity of repeat business behaving this way! I already stay away from restaurants that do this as well because I find they have apathetic service. I'll look elsewhere.

So after I write this review, I get a complete ZOMBIE RESPONSE from the unconscious folks at this company saying they ENFORCE A TIP AS A CONVENIENCE!! Obviously they have NO IDEA what the general public wants or thinks about their socialist company ethics. Their policy to enforce an unearned tip is a way to abuse customers financially, disrespect them, and ensure staff are DISINCENTIVED to perform well.

I’m 37 weeks pregnant and really looking forward to getting a bit of relief and peace before the big day. I was excited of the idea having a therapist come to our home. Being extra cautious with COVID - I have not had a massage since 2019 - and was very willing to spend above the normal rate for this luxury of a home massage.

ZeelInHomeMassageTherapist confirmed my therapist for Saturday morning at 8:00am. At 8:15 - I texted the therapist asking for an ETA, and didn’t receive a response.

I sent a chat to Zeel asking for assistance at 9:00am. Their response was “Thank you for waiting. It appears that your therapist is no longer available. We can also cancel the appointment, and submit a new request for a later time. Let us know how you would like to proceed“. Understanding Zeel can not control therapist, I found this response cold and not helpful. Zeel should have proactively offered how soon they could help find a new therapist and offer a discount for the inconvenience. Very poor costumer service.

Deleted ZeelInHomeMassageTherapist and looking for a new option.

The number of issues I have had with ZeelInHomeMassageTherapist over the couple of years I have been a customer to Zeel is really frustrating. In one instance, I booked a one-off massage, and Zeel activated a monthly membership without my permission. (Apparently even if you don’t have any cards listed in Payments section, it will just use the Apple Pay instrument and charge a monthly fee to that.). When I contacted the support team, they replied with an extremely condescending response where I was told they are refunding the fee as a “one time courtesy” rather than recognizing that the error was with their app.

Beware when you are booking a single massage with a one time payment. It might sag “next deposit” date even though you never activated a membership.

An absolute pain: most of the appointments i book either never get accepted, or do get accepted then get cancelled shortly after. Out of the 15+ appointments I’ve made ive only had one successful appointment where someone actually showed up.

Incorrect charges: after having such a terrible experience with ZeelInHomeMassageTherapist i considered cancelling the membership, only to find out there was a $200 cancellation fee, decided to wait until i could cancel without this happening and still got charged the fee while having ZeelInHomeMassageTherapist .

Overall this is one of the worst apps ive ever used due to terrible coverage and inexperienced customer service if i could give it a lower rating i would, the only redeeming thing is that the one masseuse that came was very nice and apologetic

Bought my wife a gift card for a 1 hr massage since the Covid stress has been getting to her. She scheduled appointment for 8am yesterday morning. Therapist did not show. Very hard to reach customer service to figure out what was going on. Best I could do was talk to a chat bot. Eventually, at 8:45am — 45 minutes after scheduled time — she gets a text that the therapist cannot make the appointment and they are searching for a replacement. Well at that point we had to get on with family plans for the day. Tried to get money back and went into another loop of chat bots and automated non-responses. They offered a $30 credit which is useless when the minimum massage price is $150. But we still haven’t gotten money back. Truly bad service - from the therapist and from Zeel in handling customer service. They still have my money. Should be called “steal”.

I’m not much about writing reviews, but this definitely needs some attention. I have enjoyed ZeelInHomeMassageTherapist when I used it, but because of my line of work I’m not always able to request a massage once a month and because I had it on auto-pay I managed to save up a couple hundred dollars worth of credits. Today, when I decided that I didn’t want to utilize ZeelInHomeMassageTherapist anymore I thought I was going to get refunded the money that was saved up and Zeel said that they would not refund me. I admit that I made the mistake of having it on auto pay, but still there shouldn’t be an excuse for not working with me to give me my money back. Shame on you Zeel!

Really convenient having this now we’ve moved to the suburbs, and it’s a great treat for my husband and I. App is easy to use, but there are some kinks that still need ironing out. My main gripe is when booking, sometimes the person you’re booking the massage for changes by itself, and you only see it when you’ve confirmed. I’ve had to cancel the requests immediately three or four times in recent months because of this, as it would switch to a massage for me instead of my husband. Would be great if they had this more visible on the final page before you hit confirm!

I gave a bad review before because the customer service never responded to my many messages asking for help. It turns out that they had a wrong phone number. I was wrong to jump to conclusions and am I’m agreeable with all the other glowing reviews about Zeels excellent customer service. Everyone makes a mistake once in a while and we are all entitled to that. I apologize for my snap judgement and have learned a valuable lesson through this experience.

I’ve been using ZeelInHomeMassageTherapist for over a year now and it has been a game changer. I book a massage once a month and the process is so easy and the massage therapists they vet are incredible and professional. I’ve had nothing but great experiences using this service and it’s great having the convenience of them coming to your home on your schedule. My husband got me a subscription as a gift and it’s honestly the best gift anyone has ever gotten me. Highly recommend!

I tried this service in Los Angeles at the urging of a friend who is a huge Zeel fan and uses Zeel nationwide. The therapist showed up in a Zeel shirt, was very professional, did an intake to customize the massage to my needs, and gave me an excellent, mixed Swedish/deep tissue to both relax me and work out some knots in my neck and hips from travel. I just signed up for their Annual Zeelot membership program, which gets me a free massage table and sheets and a massage a month at a really good price ($89/mo + automatic 18% tip).

I have had a membership with Zeel for over a year now. I love the convenience, ZeelInHomeMassageTherapist is super easy to use, the therapists are great and the customer service is very professional. This service has been a life saver for me being a full time mom. I often put the kids to bed then answer the door and go unwind with a relaxing massage. I love that I don’t have to drive to a location, they come to me. So easy, no babysitter and no driving.

If you call a brick and mortar massage location you are waiting until next week for first availability. So far I have scheduled (3) massages either same day or next day and never had any problems. You can’t beat that. You can also rank your therapists and mark the good ones as a priority. This is the way to go for any businessman or woman who doesn’t have the extra 15-30 min drive time, wait time, and then drive time back. They come to you and this can save an hour as well as be on your terms.

I’ve had multiple massages from Zeel and in several different cities. The massages have all been excellent, with two exceptions, where both were just average, but my hit rate is definitely better with Zeel than at the many spas I’ve been to. Also, the therapists I’ve talked to generally love the company vs the competition, many of which I’ve tried and all of which don’t ID check customers or guarantee tips, so I’m sticking with Zeel.

You can prioritize who you want, so the company reaches out to them first. My problem is that I’m on my third masseuse that I want prioritized. Their app is easy, they reach out to you immediately, and will try to accommodate you as best that they can. I wish more companies would model after them. I like to give a few days notice, but you can ask for a massage that same day. Wherever you are. Try it. #zeeladdict