Contact Zeel In Home Massage Therapist Support

by Stuartsumj

I had been a customer of Zeel for the past year and was recommended to try to Soothe out. I purchased the annual subscription to take advantage of the 25% discount. I originally charged my corporate card accidentally, instead of my personal credit. Soothe was supportive and refunded my money right away and paid with my personal credit card. I booked one massage, and the therapist was okay, nothing to rave about. I have since booked several times, and the Soothe staff were unable to find me, therapists. I prefer male massage therapists and booked both in advance and last minute. I understand not finding someone last minute, but even the advance booking did not find a therapist. I have had a few that I cancel, simply because I had the massage therapist previously and was not a fan. Needless to say, I have now purchased a home outside of their service area, and are refusing to refund my money. I am not stuck with massage credits that I will never use. Their customer service is subpar at best, and if you deal with Brittany L, the supervisor, you'll be extremely disappointed in the lack of customer service. I've filed a complaint with the Attorney General of Washington State, as well as the Better Business Bureau. If you are looking for in-home massage therapy, I would NOT recommend Soothe. If you need immediate service, don't expect it from their customer service.

by Nyb Vhuvguhguuhgugy

I went to book this service and stopped short as there is an enforced tip!!! Who does that? That's ridiculous! What if your therapist is poor? They get the signal that their inept performance is okay. This is NOT okay with me! I expect excellence and pay well for it but WILL NOT be forced to tip without quality! You're losing a huge opportunity of repeat business behaving this way! I already stay away from restaurants that do this as well because I find they have apathetic service. I'll look elsewhere.

So after I write this review, I get a complete ZOMBIE RESPONSE from the unconscious folks at this company saying they ENFORCE A TIP AS A CONVENIENCE!! Obviously they have NO IDEA what the general public wants or thinks about their socialist company ethics. Their policy to enforce an unearned tip is a way to abuse customers financially, disrespect them, and ensure staff are DISINCENTIVED to perform well.

by Kronkiue

Bought my wife a gift card for a 1 hr massage since the Covid stress has been getting to her. She scheduled appointment for 8am yesterday morning. Therapist did not show. Very hard to reach customer service to figure out what was going on. Best I could do was talk to a chat bot. Eventually, at 8:45am — 45 minutes after scheduled time — she gets a text that the therapist cannot make the appointment and they are searching for a replacement. Well at that point we had to get on with family plans for the day. Tried to get money back and went into another loop of chat bots and automated non-responses. They offered a $30 credit which is useless when the minimum massage price is $150. But we still haven’t gotten money back. Truly bad service - from the therapist and from Zeel in handling customer service. They still have my money. Should be called “steal”.