DIAL 7 Reviews

What’s happening? Just downloaded DIAL7 and it can’t connect to the server.

I’ve used Dial 7 before and always enjoyed their professional service. Downloaded DIAL7 for the time today and can’t believe how bad it is. Cannot sign in. Support links do not work. Did no one test DIAL7? Do better.

I’ve used Dial 7 for decades, and the drivers and dispatchers are terrific - efficient, courteous, always on time. Its Web site, though, is bad, and DIAL7 is unusable. One or the other are both habitually tell me my phone number is not recognized, my email doesn’t exist, and my home address doesn’t exist - all data that’s been part of my account for years.

Tried using the iPhone app to make a reservation and the amount came to 0 and the destination showed up as "1,". --ended up using the website to make the reservation but was unable to cancel the other one from iPhone, nor can I see it on the website (also had to recreate my user again, using the same info --not sure why the website did not allow me to login with the credentials I made using the iPhone app --are they separate?) trying to make an update to DIAL7 shows a NULL reservation number... DIAL7 is terrible and not at all ready for primetime...

They will give you the runaround and then leave you stranded. Just did it to me.

This is a decent app for getting a price estimate, but it's not up to the UX of apps like Uber. Every time I enter my address, it changes after I save. If I change one aspect of my trip, I have to re-enter all of my details. I have booked a few trips on here, but I end up having to call to correct my pick up address - so what's the point?

DIAL7 has two major flaws. You should be able to cancel or modify any reservation from DIAL7 regardless of if it was made by phone or web. Second when I make a reservation online and look at it on DIAL7 it does not display the pick up time only the locations. This is very frustrating. Please fix these issues to make this a really usable tool.

Cant text with drivers. Can't rate drivers because DIAL7 refresh turns the rating off before you can do it. If you're competing against Uber the least you can do is use your competition's app as a guide to how your app's user experience should be designed... Shame because I'd much rather support a local company like Dial 7 than Uber.

Do not use. I ordered a luxury car. They sent a six year old Ford Taurus that was not a black car. It was gray and it had dents all over it and was dirty inside and out.

I’ve had good experiences with them but this was terrible and I’ll never use the service again.

DIAL7 does not recognize many addresses, including such major hotels such as the New York Hilton JFK. Even if you put the map pointer directly on top of a particular busking, it will often give you a nearby address, but not the one you are at. This is a pretty important part of a car service app and should be fast-tracked for fixing.

Don't know what side of the bed the guy who thinks Uber is better--I decided to give Dial 7 a chance to impress me and they did--above and beyond. Used them about a month ago to pick up a client and bring them out to Long Island to my offices and then to take him to JFK.
I just used them twice more today to take me from my home on Long Island to the upper Eastside of Manhattan and again later in the afternoon to drive me back to Long Island. Every driver we have dealt with and all of their customer service people are highly professional, courteous and perform their jobs in my opinion flawlessly. To me they should put a BIG #1 in front of those 7's because that's how I rate them. I'll continue using this app while all you Uber lovers can continue missing out on what in my opinion is the best car service in New York.

First class service, Friendly people. Made our trip to NY stress free..
Brad Sims
Texas

I’m so happy with the service and how DIAL7 worked. The driver held up a Dial 7 sign which was very helpful for finding him. A very quiet and smooth ride, professional service.

Dial 7 is the best car service in NYC. They have been in business for decades and they know the business better than any other company. The Dial 7 app is easy to use. Payment is safe and secure. Let's you know when driver has arrived and trip receipt sent to your email. What more could anyone ask for. Who needs Uber and their surge pricing when Dial 7 is faster, easier and more trustworthy. Simply the best.

Excellent drivers and customer service. I have been very pleased with their service and having been using them for several years now.

Davinder was professional personable and drove wonderfully . Thank you for a very pleasant ride .

Arrived at airport, tapped the little icon on DIAL7 front page (no more calling the dial 7 number to tell them you arrived). Car was picking me up at JFK within 5 minutes.

Ever since uber/lyft/etc Dial 7 has really stepped it up with service and good pricing. My go-to when I need advance reservations - drivers always timely and courteous with comfortable and clean cars

DIAL7 is very user friendly and makes booking a car super easy.

I have used this car service for several years now and have never been disappointed. They are Always on time and even sometime a little early in picking you up yet never rushing you to leave early. Very dependable. Will be my car service when I travel to New York. Wish they were in Atlanta Georgia!