Contact Life Fitness Connect Support

by LilRudebwoy

I use this app to sign into Anytime Fitness treadmills. For years it worked and would my workouts would be posted to the app right after I finished. Then it stopped once the website went away. I can still login with it no problem but my workouts were no longer being saved. I had given up and relegated the app to just being for easy sign in but with the last update one day I saw one of my workouts get posted when I finished. Relief, I hadn’t realized how much I missed this. It worked for a few days last week then it stopped. It would have been better had it not started to work again but now I’m very annoyed by seeing my workout data disappear once again into the ether.

Please help. Is there anything I can do to get it working again, I balk at the idea of creating a new account and losing my old data but I’d do that if I were confident doing that would fix the problem. At least this time I saw on the treadmill for the first time ever a message saying error saving data or something to that effect. After that I no longer see any messages and nothing gets posted. I use different treadmills in various Anytime Fitness gyms and it’s always the same, I can sign in but my workouts don’t get posted.

It would be really nice if this worked once again ....

by Eee313

Not so connected. Brand new Elevation tread. Having an issue or two with the tread itself but hoping LF takes care of that. But this app is almost useless. It has trouble connecting to tread and logging in - slow, frequent disconnects. The tread itself also has very short period before it will log you off if you are not quickly making selections. For some reason the app thinks it is sensing and connecting to recumbent bike. I’m quite sure it is a treadmill. Perhaps that is limiting the data collected (when it can connect), but I can’t find much to do with the app. The real kicker is so far no practical way to get my activity data from LF ecosystem to Strava and TP (especially elevation gain, incline) where I really manage my data and training. I can’t tell if unit has CSAFE and/or WAHOO-GEM capability which might allow me to broadcast Bluetooth to ZWIFT. Since Peloton bought out Precor I’m hopeful they might acquire LF or at least there might be Peloton option for this tread in future. That would pretty much solve all of it and add Peloton options. $8,000 plus tread and using footpod and watch to collect data.

by Andywins

The app crashes when you press the connect button. Purchased my LF Elliptical in April of 2020. It connected fine until they shut down all connectivity in September of this year from the source. They promised me to just wait a couple of month when a new & improved app would be introduced. Terrible experience. My machine doesn’t provide the promised connected functionality. They are telling me to try the 14 day free trial, but all that provides is zero connectivity to Fitbit or Apple and a bunch of coaching videos for $7 a month. Don’t get this silly app and I would steer clear of their equipment too because software support after the sale has been Nil. I was promised connection to my health app to help me in my goal of being accountable to me, but I was just a quick buck to LF. I WISH I HAD Purchased THE PRECOR product instead!