California Pizza Kitchen (CPK) Reviews

by Im A Dude

Want to spend 2 to 3 times the amount for pizza through an incredibly frustrating app? Then this is the product for you. Do you like signing in multiple times and having multiple accounts for the same product? Well, then welcome to the CPK app where you have an app account and a rewards account and you need to sign into both to order pizza! Did your order go through? It’s a mystery! Did you click purchase only to be promoted to sign into an account, even though you are signed into Cali ? Welcome to the CPK app! Who would have thought that something as simple as ordering pizza could be so complicated? CPK did! And don’t worry, the head ache of the experience you will be charged heavily, because everyone knows pizza is a scarce resource that only CPK can provide! Don’t try to find another pizza place, because you can’t, it’s literally impossible. Order today for a decent pizza for the price of a much better pizza.

by Noahbc

Cali is a dumpster fire. It appears to be good when you first open it but you soon realize how bad it is when you try to place an order. Cali asks you to sign in but when you order it switches to a web view of the CPK site, asking you to sign in again. There are also multiple ways to get to the web view ordering and each one keeps a separate account and order history. So if you are building an order and you back out, if you choose a different way to get to the order screen the items you’ve already placed in your cart won’t be there until you go back to the other page. Cali also keeps an order history that doesn’t work, since the orders aren’t actually placed in Cali but in the web view and there are two back buttons when ordering and if you hit the wrong one it will close the ordering page. Cali could be very good with some work but right now it’s a mess.

by Daryl Zero

Cali is only useful because there’s a Pay in Store option. It’s not great as that means ducking around the COVID barrier to reach the machine, but it’s better than all the useless apps that require CC numbers. Unfortunately the Apple Pay reader in the restaurant was broken, I didn’t have my piece of plastic, and they wouldn’t punch in a number. I thought I’d try the pay by app option, but OMG they made it hard to add a payment option—no auto-filling at all. I decided I’d rather walk back gone to grab my piece of plastic. Guess how eager I am to return after my cold pizza? Why make it so hard to give you money?

Bring back Apple Pay and make it an option for in-store dining too.

by BlueStar1971

So I guess an mobile app for a restaurant is most useful for placing orders, but this is exactly where Cali falls short. After registration and log in, you pick a location and browse menu to order. Along the way it shows your cart, but if you want to add MORE items, you have to go BACK to menu, right? You lose your cart and location selection then. And you start over...

This is a great app to keep browsing your favorite menu items over and over again like in a time loop, but if you actually want to order something, call instead...

by Unhappy Vegas

We were seated right away, but it took almost 15-minutes for anyone to even acknowledge us. The waitress assigned to our table was too busy talking with other patrons and finally had a busboy come take our drink order and then our actual dinner order.

The two couples seated right before us and right after us finished their meals and left the restaurant just as we got our food.

Also, really cool when the manager “ordered” 4 appetizers for the large party next to us, mostly because she knew them. Must be nice. To be noted we came in before the dinner rush.

by NJRDC

Such and poor user experience that the person in charge of that should be fired. While placing an order if you hit ‘back’ link, brings you back to Home Screen instead of back 1 step, you then have to click ‘order take out’ to get back into your order which in turn makes you watch a stupid video before resuming your order!
I’m a rewards member, couldn’t find my account, and when I tried to sign up for new account, wouldn’t allow me because it said I could only have letters for my first name, when that’s all I had entered. Frustrating!

by Juansaudio

Do not even think about downloading Cali. It’s a waist of time. So much for convenience. It never works, I can’t pay and I can’t even place the simplistic order.
From now on, I will only be calling the restaurant to make sure my order was received. Don’t release an app until it works.
Whoever designed this and wrote the program, should not create apps. Apparently you don’t know what your doing.

However, I do find it interesting that other restaurants work very well. I would think that who ever is in charge should re-evaluate. Oh wait that actually takes time and work.

by GTR-Hawaii

I love the convenience of online ordering, especially these days. Unfortunately, I have very little use for Cali if I’m actually in the store. Cali logs you out of your account as soon as you select online ordering and takes you to the website in Cali browser window. You must then login again there or you are ordering as a guest. After logging in should you try to go back to a previous screen you are taken back to Cali main screen. This closes your online ordering and deletes your cart. If you go back to online ordering then you will have to login again. This is repeated easily over and over.
It’s actually easier to call the store and place your order than ordering via Cali .

Please fix it, QA of Cali should have caught the issue 100 out of 100 times.

by M K Hammer

This is a well-functioning app and I am a long time patron of CPK. However, the last time I ate at CPK with my wife she had a severe allergic reaction, sending us to the ER (not a fun experience). Now, over a year later she has finally mustered up the confidence to come back only to find that your app does not have an easy to find “notes” section where we can request an allergy-free preparation area. I know we can just call the restaurant but it seems like many competing restaurant apps offer this kind of service and it could be a fairly easy fix?

by LotusBud74

I’ve used mobile ordering before and had no issues. Now I can’t modify my order, which makes no sense. How do you up-sell without modifying? If I order a salad and need items removed or request extra dressing, that feature is no longer available. It defeats the purpose of using Cali to avoid calling directly. Plus, I assumed using Cali tracked my rewards better. Allow for order specificity just as I would in the restaurant!!!

by Aja773

Not sure if this is location specific or for the CPK app overall... but why would it be a requirement to provide an in-state contact number when placing an order through Cali ? People move from state to state, and they keep their cell numbers! So I provided my home phone but if the restaurant tries to contact me, I’m not home!! And what if I’m on vacation out of state and want to order CPK? I’ve never had this restriction imposed from any other app/restaurant. Doesn’t make sense to me.

by JulieHM

So I love using an app to do most especially if available. The only thing wish Cali would allow is to sync your rewards account with online ordering without having to log in constantly. You get a temporary password to log in. Once you do the order you had in the cart is gone. If you click out to view anything on Cali your cart is gone. Not as convenient

by Ndydbrdj

We always start with the dumplings and finish with the butter cake...today we also tried the buffalo cauliflower and the Asian cauliflower for the first time...both were delicious but buffalo had the edge for us. Also tried the BahnMi bowl...it was good. Additional items on the table was the shrimp scampi pizza and the Sicilian...delicious, as usual.

Great food, great service...every time
Thank you Jessika

by MDTannen

The CPK app is easy to use and works well. It’s very handy and convenient. It locates all CPK restaurant locations, it tracks you as you arrive, it offers special CPK menu details, offers you a birthday gift, tracks your reward points, offers you an itemized check for food ordered at CPK and even allows you to pay with a credit card. We highly recommend it to all CPK customers!

by OmegaBD

We were looking to have our favorite treat but we’re afraid it was too hot. After this year and a half it was great to enjoy the great music, food and superior customer service Haley provided. Which is no surprise when the stellar management really empowers these workers to do they very best job possible. Thank you for making our afternoon and weekend complete!

by Hotelgirl2011

Cali makes it so easy to keep track of your loyalty points. The mobile pay keeps your evening moving along by paying on the spot. The only issue is the suggested tip calculation is NOT correct. Be sure to check that you are leaving the correct tip for your server. Our 20% calculation was off by $6. Otherwise a good app. A helpful add would be to add a nutritional chart for the menu.

by BrowdyCPA

We stopped going to CPK several years ago, the food just seemed to be diminishing in quality and value. Fast Forward to a recent trip to Vegas so we went to a CPK at the Mirage hotel because the menu appeared to be a lot different than we remembered. All I can say is WOW!!!! Food was fresh, current and a wide variety of great tastes. We love it now and have been back to CPK several times since our trip about 6 weeks ago. Highly recommend!

by Tee Nutty

Emma was the best! The best server I had in a while and best drink maker. She was getting sat back to back and was able to handle it and still give me great service! Even let me use her charger when my phone died lol I love it! Emma you the best and keep up the good customer service. I’m also a waitress and I love when people work hard like me and keep up with fast pace. You good at what u do and I wish u the best. Thanks for a good first time experience

by Wendell N.

This was our first time visiting California Pizza in person. Sure you can go to Walmart and purchase their frozen pizza; however, the fresh food along with the CUSTOMER SERVICE is beyond words. We had the pleasure of having Sebastian as our waiter. The moment he greeted us we already knew that our dining experience would be delightful! He is a breath of fresh air: warm and welcoming smile, extensive product knowledge and was NOT lazy. This guy is a winner and the overall dining experience was AWESOME!

by Peet's Fan

Had outdoor lunch in the patio. Great lunch specials. So happy u were open so we could eat lunch. Our waitress Rachel was on point!!
All 8 tables and she did such a wonderful job taking care of everyone. Getting orders, drinks, appetizers and food. Checking up on us every time she walked by to see if we needed anything or if we were ok. Maybe another waitress to help out? But there were only 8 tables. So not sure how many tables they would have each when indoor dining was available. Otherwise she was on point.
Busy right when u opened up for lunch.
Another waitress came when we were done with lunch.
She had help from the guy who seated us and maybe a manger on duty bringing out some meals Cleaning up and bringing out bread.
Overall a great experience BC of the employees there.
I paid via Cali for the first time to save her a trip. Very easy to maneuver.
Pls take care of your employees during this difficult time.
Thank you

by Ejoy01

I’ve used Cali before although I don’t get to CPK often. Just so happens we went last night and I remembered Cali and the rewards program. Attempted to open Cali and check in and I kept getting an error that said I wasn’t connected to the internet or a network when I was on my cellphone clearly connected to the TMobile network. Everything else on my phone was functioning properly. Needless to say I didn’t get my points credit for my $75 meal. Won’t be using again until bug is resolved

by CJ-C

I’m trying to order takeout and toggling back and forth through the menu, then it suddenly takes me back to the home page. Making me have to start over again. It also keeps instructing me to sign in when I already am. “Sign in to see your rewards” yet I can apply my rewards. I think there’s just too much going on when it just needs to be simple ordering.

by CPK's #1 Fan

Love CPK! Love the rewards program! Warming up to Cali . But mobile pay and the way the tip is calculated is very cumbersome. I like to tip on the food total before discounts and taxes, which means I have to toggle the tip percentage each time until I get to the tip I want. (Going back and forth between the pay screen and the tip toggle screen.) A way to override with a dollar amount would be much easier to use.

by Robinslight

Cali is so easy to use! Want to place an order for carry out...use Cali . Want to eat in the restaurant? Check in on Cali ...rack up your points and earn rewards with ease. If you have kids and need to make a quick this is for you! You can see your ticket total is accurate and pay with Cali !

by Lost Favorites

Cali works great as long as your server puts in the number. Love it. Easy and takes less time to finish and pay. I would think CPK could turn tables faster with less wait time for customers. I will ask from now on to add the check in number.

by .THEO.

If you dine here more than 3 times a year it only makes sense to get Cali . Birthday deals, discounts, and they only get better the more you spend. Have a party or an upcoming company outing to plan? Track the purchase on your account and enjoy your benefits on your next visit.

by SurfCityNana

This is a robust rewards app that allows you to do it all! Check your available rewards, see how far to go until your next reward, order food and, best of all, pay for it! And, I haven’t yet experienced a glitch while using it.

by Dog Gone Good

Individual pizzas with soup or salad! Good going corporate! Cali is great too. Easy to use- rewards are on Cali - and if you put your payment in your app- the receipt and Tip- all comes up- and you push: Pay by Mobile! I love ❤️ the happy people here- especially on Valentine’s Day!

by Sunny Saperstein

This is our kid’s favorite restaurant. Their kids’ packet is so awesome that we can’t get enough and look forward to play the new one every time. The rewards entice us to come even more often. Our kid loves the pizza in their kids menu + brocoli, my hubby loves their salad, and I love their steaks. WIN WIN!