SAS – Scandinavian Airlines Reviews

SAS – Scandinavian Airlines Reviews

Published by on 2024-11-18

🏷️ About: Check in from the comfort of your home and get your boarding pass on your phone for easy access, even when you don't have wifi. Important: The SAS App isn't yet open for booking in the US, but you can buy your ticket online and then manage your trip in the app.


       


Overall Customer Experience 😎


👿🤬😠 Negative experience
47.9%

😎👌🔥 Positive experience
33.9%

🙄💅🫥 Neutral
18.2%

~ from Justuseapp.com NLP analysis of 2,080 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- It's good for checking in and checking flight information.

- International checkin and boarding pass worked super easy.

- No account or login required.

- Love the ease of this app and love how very friendly and kind the staff are.



Read 22 Customer Service Reviews 👿🤬😡😠💢😤

4.5 out of 5

Booking

2022-05-23

It is really painful process to book with you . You partnered with Lufthansa why don’t you use their app it is very good and I am sure for a price they will share it with you. You will have many more happy customers ...you need them .

Entertainment

2022-06-24

Entertainment part is a joke. When logged in I can see some old newspapers from last year but nothing new loads. My iPhone can download them, but the screen is too small for newspapers. Ridiculous.

Useless

2022-07-25

SAS is terrible and useless.
It does not provide any additional functionalities that I do not already get with my boarding pass.
I would suggest the developers have a look at the United app to better understand what is possible and helpful these days.
Just as an example, what is helpful is a seat map and the functionality to change seats. Also, flight status and seeing where the airplane is coming from are functionalities they need to add.
This inability/incapability continues with the flight attendants. They have no way to upgrade you (for a charge) to their this app Plus seats (equivalent to economy plus). Again as a reference, this is easily possible on a United flight where a flight attendant can do this on their handheld device.
Clearly, I will not fly on this app again and will delete SAS ASAP.

Pretty useless

2022-08-26

This is the worst of the flight apps I’ve seen. It has virtually no useful information, no live updates, terminal and gate information, extremely limited.

Useless

2022-09-27

Chiming in on a recent review. I am a StarAlliance member with Lufthansa and have no intention to create another profile. Without it it seems SAS doesn’t do much. Shows me a check-in button although I am checked in for almost 24hrs. Does not retrieve my boarding pass. Seat selection transfers to web. Where is my bag track? How do I add in-flight wifi? I have over 10 airline apps on my phone and this one lands - sorry - last place

Can't retrieve my booking

2022-10-28

I made a booking yesterday online. Now I've tried to sign in to SAS with my EuroBonus details and also use my booking number and last name to retrieve my booking. In both cases I get an error message. Terrible app.

Useless as it won’t log me in

2022-11-29

I have an this app account and can log into the web site. SAS tells me I need to sign up for Eurobonus before it will log me in. When I try to sign up, it says “this user already has an account.” The web site sent me my boarding pass, but I can’t view or send the passes for my traveling companions. The Delta app is not good, but at least it works.

“WhAtS a UsEr ExPeRiEnCe DeSiGn!??” –The Devs

2022-12-30

I’ve flown with this app a handful of times and not once have I been given points. SAS is absolutely worthless and I’ve had to go through the website. The website is useless besides the Turi chat bot, and if you’re lucky enough to get connected to a human, that human can’t help you either! Need to buy extra baggage before you get to the airport? FORGET ABOUT IT! Want to earn points for flying as a loyal customer? Don’t be a fool like me and expect anything out of them past the third, fourth, fifth and sixth time! SAS seems to be more of a prototype than an actual functioning and productive tool. They get low ratings because they don’t take feedback and try to fix anything. Terrible terrible terrible crazy knuckle headed terrible

The app can’t even take your money for upgrades

2023-01-31

Tried to add checked luggage due to their extremely restrictive carry on weight limits, prompted to pay with a card only to enter my info and be told we can’t take your card info. I’ve never seen an airline app this bad.

Among the Worst as an App

2023-03-04

There are a few good to great airline apps. This is definitely not one of them. It can’t convert to US dollars, can’t give you a true round-trip quote, and cannot do multi city. There are probably other things that it can’t do, but there was no reason to go any further. If you must travel this app, stick to the website.

Trailing the pack

2023-04-02

Probably the worst app for a mainline airline I’ve seen. Looking up flight status alone is terrible. Can’t even enter a route or get more than departure updates or arrival updates for a flight. Not both. Makes me think this app doesn’t care.

Shame and SAS don’t care about

2023-05-04

I cannot believe this kind of unfuncional app still exists in 21 centuries big airlines. I don’t believe they have no money to develop SAS. They do it in purpose to not to function. They don’t reed comments how bad SAS is. They don’t improve it. They don’t care.

Not loading bookings

2023-06-04

I have used SAS for many years while living in Scandinavia. Now back in the US and SAS is not updating already made reservations nor allowing new reservations to be made through SAS . Cannot do much more than check my points balance....

Doesnt work with Apple Wallet...

2023-07-06

Would find this app App more useful if worked with Apple Wallet, where I store other Boarding Passes🙂

What’s the point

2023-08-06

I use this app literally once a month and it’s crazy that you can’t book on the US version of SAS . Don’t get it all. What’s the point then. Might as well just do it in your browser

Very updated app

2023-09-07

SAS is very up to date and in sync with all of your information once you login in.

Convenient app!

2023-10-09

SAS is very great and easy to manage. Gives alert which is an awesome factor and I love it.

Easy app and friendly airline!!

2023-11-09

Love the ease of SAS and love how very friendly and kind the staff are!!

Flawless

2023-12-11

International checkin and boarding pass worked super easy. Was able to check in while in my Uber to the airport. No account or login required. Went straight to security at LAX. Nice!

Basic

2024-01-11

It’s really good for checking in and checking flight information. It serves it purpose for a basic flight itinerary. You want more most time you’ll need to go on the website.

Scamming you for points

2024-12-16

Horrible interface and it won’t automatically insert your bonus program number even though it’s right there in the same app. Dishonest practice

Look at American

2024-12-16

Fairly useless app. Doesn’t really add anything to ease my travels. Have a look at American Airlines app - that’s really good!
For instance live tracking of your bags making it into the cargo hold of the plane...



Is SAS Safe? 🤗🙏


Yes. SAS – Scandinavian Airlines is very safe to use. This is based on our NLP (Natural language processing) analysis of over 2,080 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.5/5 . Justuseapp Safety Score for SAS Is 41.4/100.


Is SAS Legit? 💯


Yes. SAS – Scandinavian Airlines is a totally legit app. This conclusion was arrived at by running over 2,080 SAS – Scandinavian Airlines User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for SAS Is 63.6/100..


Is SAS – Scandinavian Airlines not working? 🚨


SAS – Scandinavian Airlines works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with SAS – Scandinavian Airlines? Post a Review




Features

• Add extras to make your travel even better – inflight meals, extra bags, lounge access and upgrades to a more comfortable travel class are just a few clicks away.

The SAS App is the indispensable travel assistant and companion that keeps you updated about your flight and reminds you when it's time to check in and board.

We're always working to make travel more sustainable, from developing innovative technical solutions to small but significant improvements in our daily operations.

Check in from the comfort of your home and get your boarding pass on your phone for easy access, even when you don't have wifi.

• Enjoy quick access to all details of your trip.

From 22 hours before departure, you can read newspapers, magazines and books in the app in several languages, free of charge.

Important: The SAS App isn't yet open for booking in the US, but you can buy your ticket online and then manage your trip in the app.

• Change it if you need to and get flight updates sent to your phone.

• Access your digital EuroBonus membership card.

Our lifestyle magazine, Scandinavian Traveler, and our inflight menu are always available in the app.

• Book hotels and rental cars, all at your fingertips.

• Save your passport information for a smoother experience.

  Customer Service/Support