ITB Berlin Status

Published by Messe Berlin GmbH on 2024-02-15

The ITB app is your smart companion for your visit to the trade show. In the
free ITB app, you will find exhibitor and product information, a detailed
program overview, interactive hall plans, and networking opportunities.

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Common ITB Berlin Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ITB Berlin app on iOS and Android devices. Solve all ITB Berlin app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ITB Berlin iPhone Issues and Solutions

ITB Berlin iOS app crashes, not working, errors
ITB Berlin iOS app network issues
ITB Berlin on iOS has black/white screen

ITB Berlin Android App Issues and Solutions

ITB Berlin has errors/crashing/not working
ITB Berlin server network connectivity issues
ITB Berlin has black screen

ITB Berlin iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ITB Berlin app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ITB Berlin app crashes or not working on Iphone (iOS):

Close and restart the ITB Berlin app on iPhone
Update ITB Berlin app to the Latest Version for iOS
Uninstall and reinstall ITB Berlin iPhone app
Update your iPhone to the latest iOS version

Fix ITB Berlin on iPhone unable to connect to server/internet connection issues::

To resolve ITB Berlin network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ITB Berlin black/white screen (blank screen) on iPhone:

Follow the ITB Berlin iOS app troubleshooting guide Here →

ITB Berlin Android App Issues and Solutions

Fix ITB Berlin not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ITB Berlin app issues:

Force Stop the ITB Berlin App
1. On android, goto "Settings" » click ITB Berlin app. » click "Force Stop".

Update ITB Berlin to the latest version on PlayStore

Clear ITB Berlin App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ITB Berlin app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ITB Berlin.

Fix ITB Berlin unable to contact server/ ITB Berlin internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ITB Berlin » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ITB Berlin » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ITB Berlin on android.

Solve ITB Berlin black/white screens issue on Android:

Follow the ITB Berlin android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Messe Berlin GmbH, developers of ITB Berlin.

100% Contact Match

Developer: Messe Berlin

E-Mail: [email protected]

Website: Visit ITB Berlin Website

About this app

This can be scanned by other app users on site at the trade fair, automatically creating a link between the networking profiles in ITBBerlin , which can be found under Contacts. In the free ITB app, you will find exhibitor and product information, a detailed program overview, interactive hall plans, and networking opportunities. You can create lists of favorites directly in ITBBerlin or log in with your profile from the ITBxplore platform and have your favorites, contacts and meeting schedule displayed in the ITB app as well. A QR code for networking is generated from your personal profile in the ITB app. Your ticket is also automatically saved in the ITB app if you log in with the email address that you entered in the ticket shop. The ITB app is your smart companion for your visit to the trade show. Both the QR code and your ticket can be found at the top right of the ITB app start page.