Merrimack Valley CU Mobile App Reviews

This is a huge improvement over the old mobile experience

MerrimackValleyCU is really easy to use and to figure out. MerrimackValleyCU shows you all your money and in the account you have it in. Super easy to move money/add checks. Overall it is amazing and you should get this!

Worst app. It’s so confusing even your own help doesn’t know how to help your customers. After being a founding member of the Plymouth Municipal CU/Bridgewater CU This is the worst change ever. I was on the phone for over an hour today and still cannot excess my account. Hope you fix MerrimackValleyCU real soon.

What a terrible web site. Difficult to navigate. After more than fifty years as a member I’m having thoughts about leaving.
Somewhere along the line management has forgotten we are a Credit Union, with “MEMBERS”! Not a bank with customers.
And I haven’t forgotten how they changed the signs to MVCU BEFORE they asked the members to vote on wether we wanted to go to a state credit union. Seems like they kinda assumed the vote would go their way.

MerrimackValleyCU is pretty intuitive, and the new features are a welcome change.

Mobile deposit doesn’t work and there is no 24/7 customer service to resolve this. Also since you have to write “for mobile deposit only” you can’t deposit it at a bank. If you are going to offer mobile deposit make sure it works. Very upset. Switching banks.

Hi my parents and father in law St Cyr and 7 other people started it at Western Electric Company. Employees are top professionals kind and always helpful Bless All Ms PJ Jammie’s

I think this new app is way to confusing and they should have never done the change. To many things to look at and click way to over complicated. it makes me hate it already missing my old simple app that i knew and loved not this spread sheet that i have to go threw.

When I highlight a cancelled check transaction then select ‘view check’ it brings me to a blank page with only the word ‘done’ in the corner. Please fix.

MerrimackValleyCU is so much worse than the BCU app. Pages won’t load, and it’s way too difficult to navigate. I wish we had never merged. Remember when they said “nothing would change” and it’s gotten horrible. I may be looking for a new credit union.

BRIDGEWATER CU has gone way down hill since taken over by MVCU. Not customer friendly. Taking my auto loan business elsewhere. Locked out mobile app after two mis-entries. Changed password, still locked out. Time to shop for another CU.

I can’t even get into MerrimackValleyCU after having BCU and now Merrimack.

Nice people to deal with

Please bring back the old app! The look and feel was so much better than the new merged app and it worked...

VERY CONFUSING! Honestly really don’t like the new update at all. I don’t understand why there is so many shared accounts for checking and savings. Very complicated and so upset.

MerrimackValleyCU has finally come out !! I've been waiting for ages! My buddies jumped ship as went to another CU because there wasn't an app for MVFCU. Glad to see I held out! You guys are the best !

New update, collided with Bridgewater CU MAKES MerrimackValleyCU HORRIBLE. I used to love using my online banking app, but since this merge with Bridgwater, mvcu has lost all good faith and credibility. Probably going to switch banks.

Cannot view cancelled checks.

I do all of my banking online, and once they added the remote deposit I was very excited because I really don't live very close to any of the locations. It worked for a while, then once they updated the iOS, it has not worked since. Please fix this! I have been with MVFCU for over 20 years, however I'm strongly considering changing banks to the one that's down the street from me because it's just much more convenient.

I can't stress enough how important this feature is, and it barely worked before ios9, and since iOS 9, it freezes when you click the button to take a picture of the front of the check. I have been a customer of MVFCU for almost 20 years, and I would like to remain so, but not being able to do this is a pain. I don't live close enough to any branches to swing by during regular business hours, an I live 40 mins from the closest branch, so this provides a convenience that I need. Please fix this feature, it really is a deal breaker.

MerrimackValleyCU suddenly stopped showing my checking and savings account transactions about 2 years ago. The message that I always receive is that I “have no recent transactions”. All I can view are the account balances. I’ve tried deleting and reloading MerrimackValleyCU several times but the problem remains. I’ve also called the support line at MVCU and left messages several times but I’ve never received a return call. Bottom line: I’m very disappointed and frustrated with MerrimackValleyCU and the lack of support that I have received.

The update finally fixed the years long issue I had of not being able to see transaction histories but now there is an issue with the FaceID - when you authenticate with your FaceID, it confirms that it worked then upon confirmation the FaceID toggle goes back to off and you end up in an endless cycle of authenticating and it shutting itself off again. Please fix this ASAP.

Happy to see this finally come out as its absence was the bank's biggest weakness. I hope they add online bill pay functionality soon! Would have really preferred that over the charts and graphs if I had to choose one feature.

The new feature of depositing checks through MerrimackValleyCU is nice, but once it is finished it says "transaction #xxxxx is under review". How long will the transactions be under review before the money is deposited into the account?

Just as the other reviewer said about Face ID, the Touch ID is doing the same thing. You go to settings to turn it on and scan your print and it enables it, says congratulations, then simultaneously slides to the off. There’s literally no way to enable Touch ID. Can’t wait to waste my life putting my password in until they fix this issue, at least I’ll remember this one lol

Why can’t I pay bills with MerrimackValleyCU ? This seems like it would be an obvious feature and I thought it once had it but now it’s gone

MerrimackValleyCU update notes says it has Apple Pay support...I do not see this? I tried to add my MVFCU debit card but it does not accept it..How does the Apple Pay work on this updated App?????

I love MerrimackValleyCU! All my account info right there and quick transfers in a pinch! I just changed phones and this is the first app I put in!!!!!!

First time I downloaded MerrimackValleyCU , I tried to do a mobile deposit and it said that it failed. Later I re-downloaded it and then it would not let me log in to my account. Overall, I would not recommend it.

You took away bill pay from app now every time I try web always get locked out because of Security questions and I should keep changing I think I might have to change banks really disappointed

Great to see this finally happen!

It always says something about me not being able to login in every few days it’s annoying