Contact Vegas com Support

Huge thumbs down. I knew in advance I needed to cancel my reservation, and have been trying for days on end to get a hold of someone there and after numerous emails, phone calls, voice mails left, NO ONE has responded. Now, we are nearly at the 48 hour prior mark where I can’t get all of my money back. Yet still can not get a hold of anyone there for two full days now. Phone just rings busy all day. And the two times I did get through, I left my place in line to have a call back - no one called. I also left a voice mail for a call back - no one called. I sent emails to their “customer service” - yup. NO ONE CALLS or replies to the email. Very poor customer service. I won’t use this app again. Deal straight with the hotel, people - they DID answer their phone but unfortunately couldn’t help me because I used a third party. Never again.

What a total waste of $2,000 this trip was. Absurd covid restrictions everywhere. Have to wear a mask in 104 degree heat. Have to wear a mask “unless actively eating” in buffets and restaurants. Masked for all shows and exhibits. Apathetic MGM employees at the Excalibur claiming to follow CDC guidelines while wearing masks that themselves don’t follow them. Women wearing see through clothing are considered “dressed” since they have a mask on. Smokers in every casino and by every entrance— but you have to wear a mask to walk through the lobby. Vegas is an armpit and I’m never coming back. I’d demand my money back if I could. Don’t take that vacation; nonsense covid rules will ruin it.

I've tried 3 separate times to pay for tickets in Las Vegas. My card keeps getting rejected. However the charges still get put onto my card. Person on phone said don't use wifi. Still didn't work over cellular. She said not to order tickets in Vegas. I tried to use PayPal to get around the payment issue, but the app doesn't allow me to scroll down to choose to pay with my credit card. Really? No scrolling? Each time I try to buy a ticket I spend 30 minutes on the phone trying to get my other charge cancelled and my new tickets placed. Fix your app!!!!